SUMMARY:

• Improved Productivity Cost Savings Problem Resolution Customer Satisfaction
• Dedicated and accomplished operations strategist experienced in an ERP/ Confidential certified “Class A” business environment.
• Innovative and resourceful problem solver with expertise in creating / implementing process improvements and best practices to enhance productivity, efficiency, and service quality while reducing costs.
• Possess a strong commitment to team dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
• Polished professional with superlative communication, interpersonal, and customer service abilities.
• Dynamic, goal - focused tactician, determined to contribute to achievement of organizational objectives.

COMPUTER SKILLS:

• SAP R/3 - Customer Master/Material Master/Business Warehouse
• Confidential Manugistics 6.1.1, 7.2.2, & 7.4
• Microsoft Word, Excel, PowerPoint, and Outlook, SQL Navigator 5, Lotus Notes, WebEx

PROFESSIONAL EXPERIENCE:

DEMAND PLANNING CONSULTANT

Confidential, Princeton, NJ

Responsibilities:

• World’s largest manufacturer of sodium bicarbonate and supplier of specialty consumer products with annual sales exceeding 2.5 billion dollars
• Functional and technical support provided for the Confidential Manugistics Demand and Fulfillment modules (ver. 7.2.2) to the client.
• Trouble shooting the resolution of User incidents with the operation of the Confidential software and the implementation of enhancements to the process as requested via an IT Service Desk tool, based on the practice of ITIL standards.

Confidential, Bellevue, WA

Wireless telecommunications provider

Responsibilities:

• Improved the communication of seasonal and promotional market intelligence by initiating cross functional team interaction and training corporate personnel in the functional application of the Confidential forecasting software.
• Achieved the corporate metric goal of 97.5% product availability or better and developed confidence in the Confidential demand module by managing an OEM line of handsets and accessories, creating business approved projections.

DEMAND MANAGER

Confidential, Freeport, NY

Responsibilities:

• Collaborated in two successful rollouts and implementations of the SAP ERP system, as the division’s Demand Manager, providing integration testing of the Manugistics 6.1 forecasting software and verification of data integrity from the data migration.
• Reduced Top Tier customer stock outs, through product line management, by establishing appropriate Days Forward Coverage Manugistics settings, resulting in effective inventory control and increasing working capital.
• Allowed Sales personnel more time to sell by reducing the Sales Department’s requirement to actively forecast only 5 % of the portfolio. The remaining 95% of the portfolio were statistically forecasted and modeled with seasonality within the Manugistics Demand module.
• Improved “on-time” delivery performance (98%) and Operations efficiency by driving forecast bias metric to less than 10%, through aggregated forecast management in the Manugistics Demand module and the analysis of SAP BW reports.
• Achieved and maintained Confidential “Class A” certification for the division through developing and implementing "best practice" demand policies, processes and procedures. (i.e.: customer tiering designations, product channels, and monthly performance metrics)

NORTH AMERICAN PRODUCT MANAGER

Confidential, Freeport, NY

Responsibilities:

• Commercialized an average of 100 products annually, by implementing and utilizing an efficient process flow designed to interact with the necessary cross functional groups capture necessary elements of bring a product to market.
• Enabled division to maintain global market share in the Electronics industry, as a key player in the development and commercialization of “lead free” processes.
• Expedited the availability of sales tools to reflect new corporate image, providing clarity for customers, by converting sales technical product document format to new corporate brand.

GLOBAL PRODUCT SPECIALIST

Confidential, Freeport, New York

Responsibilities:

• Process Expert for Industrial Metal Finishing Market specializing in Confidential ( Confidential ).
• Led the product line expansion internationally, drove improvements to manufacturing cost efficiencies, and supervised the development of product performance specifications.
• Implemented a marketing program of advertisements / articles in metal finishing trade magazines and presentations at international / national / regional conferences and local meetings.
• Conducted technical training for field personnel and their clients and provided process audits to drive performance improvement.
• Achieved over $1.5 + Million / yr in sales growth through supervising process improvements and serving as technical liaison to thirty-two national account installations.
• Key member of the Steering Committee that planned and executed several successful Confidential ( Confidential ) national conferences, resulting in profitable, well-attended, educational and technical programs.

GENERAL MANAGER

Confidential, Long Island City, New York

Responsibilities:

• Revived business from Chapter 11 by transitioning business to serve the electronics market, increasing sales revenue to above the pre Chapter 11 levels despite a 50% work force reduction.
• Established and maintained inventory planning in George S May business software.
• Enabled the company to acquire new business (IBM and British Telephone) by designing and implementing a quality program meeting ISO 9000 and mil spec requirements.
• Achieved compliance with Confidential wastewater requirements, through the engineering and implementation of a wastewater treatment system.