SUMMARY:

To obtain a position that will utilize my HL7 interface and application support experience while allowing me to further specialize and develop.

TECHNICAL SKILLS:

• Iguana Interface Engine/ Chameleon
• Orion Rhapsody Professional Certification
• SQL/Oracle report writing, scripting (SQL Server 2005 and 2008)Oracle 11g
• IIS6 and IIS7/.net
• SQL database backups/restores/index
• HL7
• Editing of triggers/stored procedures
• SQL/Oracle relational database work
• Orion Rhapsody 5
• Javascript
• XML

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Product Specialist

Responsibilities:

• Install and configure servers with pre - requisites for LogicalInk software as well as deploy the software and setup the database maintenance plans.
• Implement and support inbound and outbound HL7 ADT and ORM interfaces from various 3rd party healthcare software vendors.
• Create/Design forms and form logic with JavaScript for Logicalink E-signature product for HTML, IOS, and Windows platforms.
• QA/Test bugs/defects in JIRA bug tracking software and apply fixes/patches.
• Support issues with topaz signature pads, Wacom devices, IPads, as well as Windows workstations. and support E-signature software for both Hospital and Radiology c
• Implement and support E-Signature software for both Hospital and Radiology clients.
• Drove internal deployment of Securelink VPN software and solely support it.
• Improved internal customer satisfaction surveys to 100 percent as the sole LogicalInk support member and created a referenceable client base.
• Build HL7 interfaces with other 3rd party vendors such as Meditech, Epic, Merge RIS, Hyland Onbase.
• Utilize salesforce for ticket tracking and supporting the client base.

Confidential, Raleigh, NC

Integration Engineer / Interface Developer

Responsibilities:

• Create interfaces between NC Hospital Participants and the central state database.
• Utilize Orion Rhapsody engine to create, ADT,SIU,DFT,OMP and various other interfaces.
• Configure Orion interfaces utilizing javascript commands, creating message definitions and mapper files customizing every unique interface to adjust to a central 2.4 specification.
• Create documentation on how to create interfaces and/or workflow diagrams and where screens in the application are populated via HL7 message.

Confidential, Morrisville, NC

Integration Engineer / Assistant SQL/Oracle DBA

Responsibilities:

• Troubleshooted ADT, SIU, DFT,ORU,ORM interfaces that integrated with the RIS product line via stored procedures, triggers and interface engine. Complied with HL7 specifications.
• Created/altered triggers and stored procedures that worked in conjunction with HL7 tables.
• Created HL7 tables to Oracle and SQL databases and edited system tables as needed to comply with necessary size limits.
• Utilized Iguana interface engine to edit pre-existing HL7 mappings to accommodate changes made or requested by 3rd party vendors
• Created test database servers and interface channels to test new upcoming changes from other vendors thoroughly before taking live in production.
• Altered stored procedures, triggers, and/or size limits within columns in the tables, running updates to fix incorrect data, and/or deleting of bad data.
• Setup new HL7 interfaces utilizing pre-set HL7 VMD specifications and altered segments as needed in testing phase then took changes live in production after testing phase.
• Worked bi-weekly on-call pager for HL7 interface support.
• Installed and configured all new servers with SQL or Oracle, installed and configured the RIS/PACs applications and created/configured IIS7 website that works in conjunction with the database.
• Created new databases and loaded all base data tables with configurations to client’s specifications via excel CSV files and utilized tools such as consoledatamigrator and SQLLDR.
• Reviewed/approved all SQL/Oracle update/delete queries that support members wrote in the database prior to allowing them to be run to ensure data integrity in client systems.
• Utilized Logmein.com,Webex,Gotomeeting,Citrix,VPN,Cisco and other types of remote access. .
• Worked with clinics, hospitals, and military installations on a daily basis doing installs and support of the product and implementation/support of the HL7 interfaces.

Confidential, Cary, NC

Interface Qualification Analyst

Responsibilities:

• Received all new interface purchase contracts.
• Reviewed HL7 specifications with 3rd party vendors to confirm compliance.
• Prepared interfaces for implementation: specs, connectivity, 3rd party contact information
• Laid out the scope of the project with vendor and client and followed through till live.

Confidential, Cary, NC

Interface Escalation HL7 Specialist

Responsibilities:

• Investigated application and interface issues utilizing SQL and Oracle queries and scripts and documented within salesforce.com ticketing system.
• Provided senior level HL7 interface support for EHR clients with both our Medical record application and other interfaces
• Supported ADT, SIU, DFT,ORU,ORM and ascii file based interfaces.
• Assisted clients with HL7 connectivity issues between 3rd party software and Confidential
• EMR/PM products and worked with 3rd party vendors to completion.
• Trained application staff on various interface troubleshooting techniques and/or new interface features as they were developed.
• Served on-call on tri-weekly basis to support all down HL7 interface issues 24/7
• Researched feedback on re-occurring cases and recommend changes to the homegrown interface engine to development which contributed to fixes that prevented more calls from coming in and helped save revenue for the company.
• Served as Senior Lead interface resource in the interface escalation team to fellow 4 person team and assisted them with issues they could not resolve.
• Created FAQ's and how to's on how support and client's as well can resolve some issues that may have come about with the interfaces.
• Edited XML translation files utilized by the interface engine to adjust mappings.

Confidential, Cary, NC

Support Analyst

Responsibilities:

• Worked in support and investigated Confidential . application issues and corrected them by writing SQL/Oracle statements in database, answering general questions, and performing training to clients on functionality.
• Provided training to providers on how to utilize the Confidential . product effectively and more efficiently.
• Assisted with issues in the application such as SQL errors and thoroughly documented issues to then escalate to application development to create fixes/patches for the defects (bugs).
• Created how to guides for clients on typical issues of which some were featured in monthly client newsletter.