Sr. Sales Engineer Resume Boston, MA - Hire IT People

SUMMARY:

Over 6 years of pre - sales and post-sales experience with network and application performance monitoring solutions.
Proven track record supporting sales teams to close deals with new and existing customers.
Experienced with full sales cycle from lead qualification, RFPs, demonstrations, technical needs analysis, presenting, and closing.
Collaborate with Sales, Marketing, Support and Development teams to optimize messaging, and capabilities of products and services.
Ability to quickly resolve complex technical issues.
Confident presenting to IT, upper level management and business users.

TECHNICAL COMPETENCIES:

Software including: Network technologies such as Confidential products, PathView, PathView Voice and Video, and FlowView, SolarWinds, VoIP, MPLS, QoS, MOS, Telnet

Application technologies: TraceView and AppView, Chrome Inspector, HTML, C

Programming: SalesForce, Jira, HipChat, VMware, Active Directory, Lotus Notes, Safeboot, Sharepoint, Symantec Ghost Server, HP Service Center

Microsoft Office: products and Office365, Google Apps, various Windows versions, Ubuntu Linux, Pspice, AutoCAD, NeXpose, Altiris Deployment Server

Hardware including: Digital Multimeter, Power supply, Oscilloscope, Function Generator

PROFESSIONAL WORK EXPERIENCE:

Confidential, Boston, MA

Sr. Sales Engineer

Responsibilities:

Provided product demonstrations and served as a subject matter expert in the network and application performance space for prospects.
Ran proof of concepts, while introducing technology and working toward success criteria determined early in the sales process.
Created presentations to highlight findings during proof of concept stage and work with prospects to build an undeniable need for the products.
Assisted customers and prospects with understanding the findings and determining where troubleshooting needs to occur.
Tracked customer implementations and status updates during weekly reviews while keeping track of customer information within Salesforce to help maintain company-wide transparency.
Performed use case specific presentations to assist the Customer Success team helping to renew “at risk” accounts.

Confidential, Wellesley, MA

Configuration Center Manager

Responsibilities:

Utilized Ghost Server and Sysprep to image desktops and laptops in time-critical environment.
Spoke to company-wide users to verify need of software and hardware on a per customer basis and updated ticketing system for information verification.
Maintained inventory records for 4,000+ users and 12 locations across the United States and Bermuda.
Assisted in configuring server farm for testing of specific applications.

Confidential, Boston, MA

Pre-Sales Engineer

Responsibilities:

Became a Subject Matter Expert of Confidential ’s Networking Vulnerability software.
Led online demonstration of Confidential ’s NeXpose software while answering questions from potential clients.
Discussed network architectures with potential clients to promote the solution and benefits of NeXpose in their specific environment.

Confidential, Framingham, MA

Application Specialist

Responsibilities:

Worked with various hospital staff, as well as programmers, and other specialists to verify, troubleshoot, and resolve interface issues in a timely fashion.
Obtained and kept documentation up to date with all current HIPAA specifications for patient security.
Worked with vendors to resolve specific interface conflicts prior to having sites go live.
Used task system to track the progress of tasks from inception to completion.
Recognized for superior customer service on numerous occasions.

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Sr. Sales Engineer Resume

Boston, MA

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