Shift Supervisor Resume St John, MO - Hire IT People

TECHNICAL SKILLS:

Basic knowledge of Microsoft Excel, PowerPoint, Extensive knowledge in IEX Scheduling system, Call Monitoring System, Various Billing systems such as Icoms, Remedy, Comtrac, DST, High Touch..

WORK EXPERIENCE:

Confidential, St John, MO

Shift Supervisor

Responsibilities:

Responsible for all operations of the store.
Oversee employeesResponsible for show room appearance, Responsible for achieving daily, weekly, and monthly sales goals.
Sell merchandise to obtain these goals.
Reviewed and tracked daily, weekly, and monthly reports.
Reviewed and projected monthly P&L’s.
Ordered and maintained inventory.
Scheduled daily tasks to be carried out by employees.

Confidential, Berkley, MO

Store Manager

Responsibilities:

Responsible for all operations of the store.
Created schedules, oversee employeesResponsible for show room appearance
Responsible for achieving daily, weekly, and monthly sales goals.
Sell merchandise to obtain these goals.
Reviewed and tracked daily, weekly, and monthly reports.
Reviewed and projected monthly P&L’s.
Ordered and maintained inventory.
Recruited and conducted interviews of prospects for employment.
Scheduled daily tasks to be carried out by employees.

Confidential, Florissant, MO

Store Manager

Responsibilities:

Responsible for all operations of the store.
Created schedules, oversee employees
Responsible for show room appearance, Responsible for achieving daily, weekly, and monthly sales goals.
Sell merchandise to obtain these goals.
Reviewed and tracked daily, weekly, and monthly reports.
Attend monthly coaching clinics to better learn and adapt to teaching and training employees.
Reviewed and projected monthly P&L’s.
Ordered and maintained inventory.
Recruited and conducted interviews of prospects for employment.
Scheduled daily tasks to be carried out by employees.

Confidential, Norfolk, NE

Store Manager

Responsibilities:

Responsible for all operations of the store.
Created schedules, oversee employees
Responsible for show room appearance, Assigning duties for refurbishing merchandise
Responsible for achieving daily, weekly, and monthly sales goals.
Sell and rent merchandise to obtain these goals.
Reviewed and tracked daily, weekly, and monthly reports.
Attend monthly coaching clinics to better learn and adapt to teaching and training employees.
Reviewed and projected monthly P&L’s.
Worked accounts that were past due and oversaw customer account representatives on collection side of the business.
Ordered and maintained inventory.
Recruited and conducted interviews of prospects for employment.
Scheduled daily tasks to be carried out by employees.

Confidential, Cahokia, IL

Assistant Manager/Sales Assistant

Responsibilities:

Responsible for show room appearance, Assigning duties for refurbishing merchandise
Responsible for achieving daily, weekly, and monthly sales goals.
Sell and rent merchandise to obtain these goals.
Frequently help out in the collection side of the business recovering past due payments and merchandise.
Help in delivering and picking up of merchandise.
Train and coach new employees on the sales process and policies

Confidential, Hazelwood, MO

Floor Leader

Responsibilities:

Responsible for generating absence/tardy reports, Hire vs. Plan reports, exception logs for scheduling agents, getting ID’s for new agents, repairing ID’s for agents, schedule modifications and schedule distribution, school scheduling and agent Schedule Bidding.
Responsible for special reports as requested. Maintained and monitored Service level Agreements dictated by the contract with the client (Comcast).
Analyzed and created reports to help Team Leaders and Operations maintain and coach to service levels.

Confidential, Hazelwood, MO

Team Leader

Responsibilities:

Monitored and coached 20 or more agents on call handling, attendance, and quality.
Conducted weekly audits on call quality of the agents
Monitored the production floor.

Confidential, Hazelwood, MO

Internet Support Technician

Responsibilities:

Responsible for taking calls from customers and helping them install their Confidential service on their computer.
Responsible for Troubleshooting and customer service calls to resolve customer issues.
Window 98/ME/NT/2000/XP and MAC OS 8.6 and above supported.

Confidential, Granite City, IL

Forklift Operator

Responsibilities:

Build and complete orders for various companies contracted.
Operated all types of Forklifts.

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Shift Supervisor Resume

St John, MO

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