TECHNICAL SKILLS:

Languages: Java, Microsoft .net, MS - SQL, XML

Databases: Microsoft Access, Oracle (various versions)

Operating Systems: UNIX servers, Microsoft Windows XP, IBM 390 mainframe, IBM AS/400 mainframe; Microsoft BizTalk Server

Software and Tools: Microsoft Office, Cognos Business Intelligence, Microsoft Project, VersionOne Project Management Tool, SalesForce.com CRM Application, Microsoft Visio, Microsoft SharePoint, HP Quality Center, JIRA, Bugzilla, Splunk

EXPERIENCE:

Independent Analyst

Confidential, Chicago, Illinois

Responsibilities:

• Facilitated requirement gathering sessions with client stakeholders, system administrators and potential system users.
• These sessions identified necessary system functionality and processes, system requirements and user preferences.
• Evaluated vendors and vendor solutions during Privileged User Management and Authorized User Management system selections.
• Developed use cases for Proof of Concept analysis, and reviewed how vendor solutions met Confidential requirements from financial, functional and technical standpoints.
• Analyzed and summarized evaluation findings, then presented these findings to Confidential executive leadership; these findings were used as the basis for final vendor selection.
• Developed user access processes and training documentation, on - line forms and system documentation, and communicated process and functionalities to technical resources and end users. Researched external system functionality and identified integration requirements between Active Directory and Confidential applications.
• Subject matter expert for several Confidential applications and troubleshooter for system admins and project leads. Developed system use cases and test cases, verifying accuracy of system data and functions.
• Performed QA testing of several systems and applications, identifying and resolving problems and identifying potential enhancements.

Associate Information Technology Coordinator

Confidential, Chicago, Illinois

Responsibilities:

• Facilitated requirement gathering and Joint Application Design ( Confidential ) sessions with subject matter experts, system developers and system users. These sessions identified required functionalities and enhancements for corporate systems and applications.
• Managed the planning, design and implementation of Confidential regional E-Commerce site, validated full functionality of site for ordering, inventory tracking, customer service and billing. Developed technical and functional requirements specifications for year-to-date sales and dashboard development. Specific documentation included system and business use cases using Unified Markup Language (UML), user interface (UI) functional specifications and user stories.
• Created system process documentation, and communicated process and functional needs to internal system development teams. Served as team resource and troubleshooter for system users and business partners. Researched external system functionality and identified integration requirements.

Independent Analyst

Confidential, Chicago, Illinois

Responsibilities:

• Facilitated Confidential sessions with project leadership, identifying and ranking functional and technical enhancements.
• Developed user stories and use cases that defined intended outcomes and justifications for each enhancement.
• Following Agile methodology, developed technical and functional requirements specifications for system enhancements, including application page designs, record updating rules, and mobile version features and functionality.
• Led project estimation meetings and presented functional and technical concepts to the development team. Planned sprint schedule for project, and led daily scrum meetings with project development team and management. Monitored team’s performance against schedule and budget.

Independent Analyst

Confidential, Chicago, Illinois

Responsibilities:

• Developed technical and functional requirements specifications for system enhancements, including dashboard and page designs, establishment of client profiles and user roles/permissions based on country and currency, records and document privacy settings, and audit trail functionalities. Communicated process and functional needs to internal resources and offshore system development teams based in India.
• Created system process documentation, and developed functional use cases and QA test cases, verifying accuracy of system data and functions. Performed testing of new enhancements as well as end-to-end regression testing of system, identifying and resolving system problems.

Independent Analyst

Confidential, Oak Brook, Illinois

Responsibilities:

• Facilitated requirement gathering sessions with client stakeholders and potential system users.
• These sessions identified necessary system functionality and processes, system integration requirements and user preferences.
• Created system process documentation, and served as team resource and troubleshooter for developers.
• Researched external system functionality and identified integration requirements between the Oracle eBusiness Suite and proprietary Confidential 's technologies.
• Developed system test cases, verifying accuracy of system data and functions.
• Performed QA testing of system, identifying and resolving system problems and identifying potential system enhancements.

Senior Business Analyst

Confidential, Chicago, Illinois

Responsibilities:

• Provided technical and strategic advisory services for a leading alternative energy services provider, primarily focusing on E-Commerce, and Salesforce Automation (SFA)/Customer Relationship Management (CRM) applications.
• These applications allow potential customers to enroll for energy services and monitor their accounts, and enable tracking of leads, clients and sales data for Sales staff.

Senior Business Analyst

Confidential, Chicago, Illinois

Responsibilities:

• Developed technical and functional requirements specifications for Confidential and E-Commerce applications, including customer order entry and order processing, inventory management, customer account and system administrator portals, billing and commissions, and interaction with social media sites, i.e., Facebook and Twitter.
• Created site and page content and rendering/validation rules for different system modules and customized content for users within the United States, Mexico and Canada.

Senior Business Analyst

Confidential, Chicago, Illinois

Responsibilities:

• Provided advisory and technical services in the planning and implementation of a GUI-based data entry and monitoring system for a leading logistics corporation.

Senior Business Analyst/QA Engineer

Confidential, Chicago, Illinois

Responsibilities:

• Assisted in the planning, development and implementation of a multi-media purchasing application.
• The newly created application converted traditionally paper-based business processes and stand-alone systems into a single application.

Independent Business Analyst, Chicago, Illinois

Confidential

Responsibilities:

• Performed analysis of current software system processes and user functions for both the Confidential and ADP Dealer Services.
• The analyses were used to enhance current business processes and develop new software system requirements and functionalities, which were communicated to internal developers or outside vendors.

Government Services Consultant

Confidential, Chicago, Illinois 2005

Responsibilities:

• Led organizational assessment and process analysis of the financial grants system for the Confidential .
• This assessment led to organizational restructuring and process re-engineering, which enhanced the overall servicing of grants and provided a better application of money to school programs.
• Assisted in the development of a Document Management System (DMS) strategy and implementation plan for the Confidential .
• The DMS reduced the generation and storage of paper documents, resulting in increased savings and streamlined processes.