SUMMARY:

To Contribute to the success of my organization by leveraging my strong technical experience, problem solving skills and customer facing expertise and help achieve its goals .

STRENGTHS:

Organized, driven, reliable and focused on achieving goals through leadership, problem solving and great work ethic.

AREAS OF EXPERTISE:

Bilingual : French/English 

LAN& Wireless : Radio Frequency( Spectrum Analyzer, Distributed Antenna System(Teko, SpiderCloud, MobileAccess); (802.11a/b/g/n), 4GLTE/3G) Antennas, Cradlepoint and Ruckus wireless access point installation (Aironet, Motorola7131); Confidential and, ADTRAN routers and switches IAD, SPIAD installation, Network rack - stack, Point of sale installation and configuration.

Video: Confidential Polycom Video-conferencing, Epson/HP wireless projector, Confidential .

Broadband : DSL; Broadband cable; Ethernet First Mile; MPLS, T1.

Cabling: Structure and Patch cabling (Fiber, cat5, Cat6, RG6 cable termination); Outside plants(DSLAM, aerial, Pole and ground telephone terminal), Tyco, Emerson product lines.

Telephony/VoIP : POTS, PTSN; Telephone system; Avaya and Confidential switches; Avaya Digital, ISDN.

Computer : Desktop, Laptop, printers.

Electrical : AC/DC power installation and testing; Timer switch, Automatic Transfer switch, UPS and SPD.

Tools: OTDR, P raxym, Spectrum Analyzer, ZKE, Seagull CW tester, Fluke cable tester/Fault Finder, Sidekick Meter, Punch Down tool, Krone tools, Tone generator, Multimeter.

Customer Relations: Management, Training and Supervision

Application : Putty, Filezilla, Telnet, SSH, SharePoint, TFTP, FTP, TeamViewer, InssiDer. MapInfo thematic map creation. Microsoft Office; Datapro; Spectra and Seagull Wireless survey application, MS SharePoint, MS Outlook, Word, Excel. Power point, SIEBEL, IFAS, Traffic DOT, FileZilla (FTP), CITRIX

Operating Systems: Confidential, Linux, Windows 10, Mac OSX.

PROFESSIONAL EXPERIENCE:

Confidential, Beltsville, MD

Radio Frequency Field Engineer

Responsibilities:

• Performed frequency bands demodulation (700 Mhz,850Mhz,1900Mhz, 2100Mhz) to measure wireless providers signal benchmark for LTE, UMTS, CDMA technologies.
• Troubleshot Neutral host In-building Distributed Antenna System(Teko, Mobile Access) with Spectrum analyzer.
• Performed MRO, GPS antenna, Donor Antenna, Router, SpiderCloud Service Node, Aggregation switch, Router, Omni and directional antennas.
• Performed post-installation performance walk survey with ZKE, DataPro/Spectra to confirm wireless signal level from DAS for LTE, CDMA and UMTS.
• Performed pre-construction walk survey with Datapro/Spectra to measure received initial Macro signal from nearby Cell towers .
• Conduct CW drive testing with Mx scanner, Tortoise signal generator for new Cell tower installation site.
• Performed coaxial Cable(Plenum, Superflex) cable termination and Distant to Fault/ Sweep testing with Spectrum Analyzer.

Confidential, Rockville, MD

Field Service Engineer

Responsibilities:

• Performed configuration and firmware upgrade via script, CLI and VPN.
• Diagnosed and repaired Confidential and Confidential 7131 wireless access point troubles(internet connectivity, AP mesh), Landing Page, Raid, power issues, RF (ssid /Mesh, Roof Antenna, GPS), Confidential modem/WAN
• Performed scheduled network performance survey with InssiDer application through real time train ride along between east corridor cities.
• Performed weekly Acela wireless access points and Confidential preventive maintenance checklist(cabling status, equipment attachment and mounting, ssid broadcast, network speed, meshing between train cars access point.
• Updated trouble ticket via Footprint application and monitor recurrent troubles.

Confidential, Washington, DC

Voice/Wireless field Engineer

Responsibilities:

• Troubleshot and installed Confidential and Avaya VoIP switches and ISDN), VoIP and digital phone stations, line addition, removal and stations .upgrade.
• Complied and adhere to BICSI and ANSI/TIA/EIA 568-A, 569-A, 570-A cat5e/6 to complete structured wiring, Confidential Aironet access point and Ruckus roof Wireless access point
• Run, spliced, patched and terminated cat5e/6 rated twisted-pair (UTP, ScTP, STP-A) from demark to patch panel or end-devices according to Bicsi standard
• Applied thorough knowledge of telecommunications infrastructure analog/digital signals, copper cable, optical fiber, cable bandwidth MHz vs. Mbps, digital signaling to troubleshoot and isolate issues
• Installed AV equipment, Confidential (Video conference devices, Polycom, closed-circuit camera).
• Conducted site surveys and drafted Bill of Material - Determined/documented equipment requirements with consideration for redundancy and other ancillary customer expectations.
• Installed and troubleshot

Confidential, VA

Telecom field engineer

Responsibilities:

• Planned, installed, configured and troubleshot network layer1/2 devices(Cat5/6, switches, routers)
• Performed network devices upgrade and entire LAN cutover(WAN optimization and Wi-Fi boosting)
• Installed and troubleshot T1, MPLS, EFM, POTS and DSL circuit for commercial customers.
• Operated power meters, Ethernet, and testing copper drops with tools like fluke, sidekick analog and digital as well as power meters.
• Provided cross connect and circuit extension to customer C.P.E
• Surveyed site for new circuit installation.
• Conducted 3G/4G testing survey and signal reliability for wireless modem installation
• Installed and configured Confidential Routers, IAD’s(2435 FX8/16/24), EFM’s(Actelis), Cradle point(DBU) 3G/4G LTE WAN Routers, wireless access points and Confidential IP phones.
• Decommissioned old legacy equipment.
• Displayed professional attitude by building customer confidence and relationship.

Environment : Windows 7/ESP/Cable certifier/Putty.

Confidential, Germantown, MD

Traffic Enforcement Field engineer

Responsibilities:

• Followed defined checklist for traffic enforcement systems pre- testing, pre-configuration and field installation and system integration.
• Conducted site constructability survey for traffic enforcement system installation.
• Completed sites drawings after survey with google earth maps for construction design team.
• Conducted system preinstall electrical and telecom wiring quality assurance and testing per National Electric Code and National Fire Protection Code .
• Completed traffic system power supply installation by understanding transmission characteristics of AC/DC.
• Applied BICSI copper splicing and termination methods and tools needed to complete infrastructure installation cat5e/6 rated twisted-pair (UTP, ScTP, STP-A) for system remote access and communication.
• Performed system processing unit(DSP/MFM)firmware regular upgrade to prevent operation issues.
• Installed and configured system access points, Confidential router, 4G LTE wireless backup modem antennas and coordinated with ISP service installation(Verizon-Comcast)
• Tested and verified all system devices TCP/IP online status for local and remote access via secure VPN (Camera, NAS, ROUTER, and MODEM) with headquarters.
• Configured system network settings(ipv4, VPN access, NAC, logon)
• Utilized wiring diagram and schematic to troubleshoot system and document findings in database with MS(SharePoint)
• Escalated installation issues to Tiers 3 engineering team for unresolved issues
• Keeping engineering team updated on installation progress via SharePoint, blackberry sms and MS outlook emails.

Environment: s: Windows 7/ SharePoint FileZilla, Traffic Dot, SharePoint, JIRA, Office, Excel.

Confidential, Baltimore, MD

EPIC Ambulatory EMR application Support Specialist

Responsibilities:

• Conducted application modules and I/O devices interface testing prior scheduled departments EPIC application go-live to ensure successful launch
• Mentored and provided go-live technical expertise to physicians and other healthcare personnel in using the application proficiently and efficiently.
• Developed targeted training plan and assess user’s proficiency feedbacks through daily chart closing rate.
• Monitored Physicians out-patients progress through chart closing report and adjust users training accordingly.
• Provided individual user-focus training by role and specialties to increase proficiency.
• Helped care providers optimize their workflow with tips sheets and customable progress note tools in the application.
• Troubleshot, resolved and documented in MS SharePoint all arising technical issues (application freeze, I/O devices issues, user logins and passwords and access credential validation) with the application across departments
• Escalated to tiers-2 builders command center when troubles cannot be resolved.

Environment: s: Windows XP/Vista/7, MS SharePoint, MS Office, Citrix

Confidential, Beltsville, MD

Satellite Installation Technician

Responsibilities:

• Planned, installed and troubleshot basic, TripleSAT, HD Ka-Ku, Swim HD and whole home DVR technology for residential and commercial customers.
• Mitigated line of sight obstacles and applying AIM meter technique for maximum orbital polarized RF signal acquisition and optimization on Geostationary satellite both odd/even transponders.
• Troubleshot and replaced LNB, defective RG6 cable, termination and home network component.
• Provided fine tuning of customer premise equipment and signal boost.
• Run, spliced terminated and grounded RG-6 coaxial cable wires according to National Electric Code and National Fire Protection Code.
• Configured and tested receivers BASIC, DVR, HD DVR receivers for optimum HD viewing experience.
• Educated customer on new service and providing top of the line customer service.

Environment : Windows CE Mobile/Siebel.

Confidential, West Chester, OH

Infrastructure installation technician

Responsibilities:

• Installed, configured and troubleshot telecom and computers network equipment hardware, cat5/6 cable (point of sale, PC, laptop, router, switch, servers, printers), network and telecom equipment.
• Confidential Router (IAD), SWITCHES (2960), Patch cabling installation and troubleshooting according to ANSI/TIA/EIA 568-A, 569-A, 570-A, 606, 607.
• Performed desktop refresh and imaging.
• Conducted audit on client network for performance including telecom/telephone equipment and T1 line(cabinet card swap)
• Draw report of activities at the end of day.