TECHNICAL SKILLS:

Server Operating System: Windows Server 2003/2008/2012/2012 R2

Client Operating System: Windows 98/XP/Vista/7/8/8.1

Messaging and Collaboration: Exchange 2003/2007, Blackberry Server

Applications: Active Directory, DNS, DHCP, IIS, SharePoint, SQL, WDS, Report Viewer

Virtualization: Hyper - V, Virtual Server 2005 R2, Virtual PC, VMware Server, VMware workstation

Antivirus/ Anti-Spam/ Firewall: McAfee, Symantec, TMG,Microsoft ISA Server

Backup Solution: Powershell, STSADM, NT Backup, Volume Shadow Copy Service, DPM2007, DFSR, SQL Log Shipping, SQL AlwaysOn

Content Sharing and Aggregation: Microsoft Office SharePoint Server 2007 / 2010/ 2013

Database: SQL Server 2005/ 2008/ 2008 R2/ 2012/ 2014

EXPERIENCE:

Managed Service Provider Principle

Alexandria, Virginia

Confidential

Responsibilities:

• Provided tier III support.
• Maintain computers and network Confidential office including installation, configuration and troubleshooting and backups
• Installation and configuration of Hubs, Switches and Routers
• Creation of local, domain users and groups
• Monitoring all the office / branches computers and network
• Monitoring and maintaining citrix servers, VMware
• Installation and configuration of citrix desktop
• Managing and changing telephone extension as required
• Technical Help Desk Support of 500+ end users
• Supports and maintain all network printers
• Installation and configuration of Antivirus software’s
• Installation, configuration, backup and restore outlook 2003/2007/2010 data
• Configuring, troubleshooting Wi-Fi access points
• Troubleshoot problems associated with network connectivity and workstation hardware/software
• Managing and monitoring employees daily / monthly attendance, create and update finger/card registration
• Administer and support windows server 2003/2008 active directory
• Creating policies, content filtering, binding IP address on sonic wall
• Maintain hardware and software inventory
• Installation of Microsoft windows exchange 2003/2007/2010 mail server
• Installation, configuration and troubleshooting of MAC operating system
• Testing and Certification of new features and patches of software, hardware functionality
• Diagnose and troubleshoot difficult problems Confidential local and remote sites
• Data and Voice communications such as LAN drops, data schematics, wiring and testing
• Deal with vendors, suppliers and retailers on parts, programs, service contracts and other equipment necessitated by business needs
• Coordinate with colleagues and respond to their technical quarries
• Ensure smooth running PC’s and Network Confidential office
• Configure and maintain windows 2003/2008 server operating systems
• Configure and maintain lotus domino 8.5.2 mail server and client
• Manage a diverse network comprising Solaris Unix, Red Hat Linux, and Windows hosts and servers maintaining both standalone End of Life ( Confidential ) systems and state of the art systems for legacy compatibility and modern cutting edge capabilities. Regular duties include patching of all developer oriented Linux workstations, engineering solutions to improve security, scalability and reliability.
• Frequent use of Shell scripting and Python programs are written and executed to drastically improve turnaround times for regular maintenance duties
• Experience extends to tools such as Postfix, Berkley Internet Name Domain ( Confidential ), IPTables, Virtual Box, and Amanda Backup utilities.
• Responding to scanned vulnerabilities for Red Hat 6 systems, and packaging patches into a deliverable product. Experience Confidential this position includes VMware Workstation 9, Anaconda Kickstart, and Shell scripting.

VA Global Account Manager

Confidential, Baltimore, Maryland

Responsibilities:

• Managed the local relationship for the largest, most significant Telecommunications growth accounts within a regionally aligned team in National Accounts.
• The portfolio will comprise of 30 - 40 accounts
• Accountable for driving innovation of the largest incremental revenues and new business sales within National Accounts. Success measured in monthly billable metrics
• Supervised 25 - 50 Confidential employees, ranging from Data, Voice, and Equipment Technicians within company and local exchange carrier
• Maintained intimate knowledge of Next-Gen technologies (Cloud) and newest upgrades to Customer Premise Equipment
• Created, executed, and analyzed quarterly and annual sales expectations with client merchandizing to constantly ensure service offers delivered the expected value and drove the sales objectives defined by employer and the client
• Assisted engineering staff using the following technologies- Linux/Unix Administration:
• Boot Process o GRUB/LILO File Systems o Network device and protocol configuration o Directory Structure
• Performance Management/Troubleshooting o Base Operating System Install o Scripting: Perl, Python, Bash Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs

National Account Manager

Confidential, Reston, Virginia

Responsibilities:

• Trained on many versions of customer premise equipment. Field stripping a Router is not a problem.
• Managed teams of 10- 25 on cold cutover.
• Functioned as a Telecommunications liason between Local Exchange Carrier .

Account Manager, Team Manager/Training Manager

Confidential

Responsibilities:

• Managed to uncover 6 Bank Telecommunications oppportunity for billing local traffic and $150,000 per month/bank Confidential Data transport contract for a term of 10 years.

Account Manager

Confidential, Alexandria, Virginia

Responsibilities:

• Sold Telcommunications products and solutions to clients for Employer.
• Sold WAN products and solutions to clients for Employer.
• Sold Telcommmunications products for employer. Understood Telcom applications, Confidential (Customer Provided Equipment and Central Office switching systems/equipment markets.
• Acquired debit card business for Confidential .
• Performed all activities to ensure that I exceed quota in each position.
• Sold Residential Telecommunications Long distance service for Confidential & Confidential .
• Increased gross revenues by $250,000 per quarter in both consumer and commercial marketplaces.