Customer Service Representative Resume Oâ€™Fallon, Missouri - Hire IT People

SUMMARY:

Dynamic professional with history facilitating seamless operations in support of up to 100 stores concurrently while driving ongoing organizational development for major retail grocery chain.
Strategic Planning & Scheduling Multi - Site Operations & Training Management Bottom-Line Optimization
Cost Calculations & Forecasts Operational & Financial Enhancements Logistics Regulatory Compliance
Team Building & Development Safety Communications Vendor Relations Procurement Problem Solving

TECHNICAL SKILLS:

MS Office Suite (Word, Excel, PowerPoint, Access) MASS Mainframe SQL DOS

PROFESSIONAL EXPERIENCE:

Confidential, O’Fallon, Missouri

Customer Service Representative

Responsibilities:

Greet and acknowledge all customers in a friendly, professional manner; provide quick, responsive customer service.
Responsible for processing customer payments and purchases.
Ability to process merchandise information through store computer system, POS register system and complete all required paperwork according to policy.
Knowledge of credit programs and collection procedures. .

Confidential, St. Louis, Missouri

Product Recall Coordinator

Responsibilities:

Recognized as expert in vendor relations, inventory movement, MASS system, logistics, reclaims, regulatory disposal requirements, store operations, accounting, collections, reimbursements, and store credits.
Recouped $3.1M, expertly managing product returns and reimbursements from vendors.
Added $250K to bottom-line profitability, initiating fee collection process from vendors for recalls.
Instrumental in achieving 100% compliance during Confidential audit, effectively enforcing compliance protocols.

Manager - Operations Services

Confidential

Responsibilities:

Managed high-volume of operations and demands seamlessly;
Roll out and maintenance of 3 labor scheduling and payroll packages for all 100 stores
Procured uniforms for acquisition’s 2,000 employees at favorable price throughout position tenure.
Cut bag expenses from 30 to 15 points-of-sale.
Averted sustainable waste and costs, identifying alternative use for excess stock including custom uniforms.