OBJECTIVE

To gain employment in a nurturing and challenging environment which will allow me to utilize and fortify my organizational abilities, technical knowledge, social prowess, and business expertise.

TECHNICAL SKILLS

• Microsoft Office Suite 2010
• Internet Explorer
• WebTatel
• Travel Manager 8.0
• E2 Solutions
• Ariba
• Cable Express
• GEMS
• Business Objects (Knowledge Center) and Types 50wpm

PROFESSIONAL EXPERIENCE

Confidential

Management Analyst

Responsibilities:

Manages the flow of information and data to the Special Representative to confidential and the Special Envoy to Monitor and Combat Anti - Semitism, both Political Appointees, ensuring that this executive-level management official is apprised of essential mission-related information. Coordinates and assists in preparation of the Special Representative and Special Envoy for sessions with the Department or with other Executive Branch departments and agencies, formal PowerPoint presentations and briefings before domestic, bilateral and multilateral audiences, and preparation for international travel. Coordinates the substantive and administrative arrangements for all domestic and international travel by the Special Representative including flight, train, car rental and hotel reservations, and ensuring visa and health requirements are met for international travel. Ensures that both the Special Representative and Special Envoy’s international travel plans are communicated to the Office of the Secretary of State via the Operations Center. Maintains Department contacts with senior management and operational staff for the Secretary. Acts as liaison to the confidential to request official travel orders and to prepare memos related to invitational travel, business class requests, and use of representational funding for events, and prepares travel vouchers and funding reimbursements for the Special Representative and staff in a timely manner. Compiles information from the office staff for development into a “Welcome Home” memorandum for the Special Representative upon his/her return. Develops and maintains close and mutually supportive working contacts with other elements of the Department, other Executive Branch departments and agencies and other interested parties. Provides extensive clerical and administrative support such as mail retrieval, answering calls, drafting correspondence, for both Political Appointee Principals and 20+ working level officers. Receives and follows up on telephone conversations and takes appropriate actions to ensure that necessary actions are initiated and subsequently assures that such action is completed in a timely manner. . Prepares taxi vouchers and other requests for reimbursement such as telephone charges, representational events, etc. Responsible for maintaining time and attendance records as well as electronically submitting the time and attendance data bi-weekly via web-based system. Serves as office logistics coordinator, remaining abreast of building concerns, strategic planning for incoming personnel and constant communication with the Executive office in order to carry out the full mission. Administers incoming orientation briefing to office personnel to include the self-initiated creation of an extensive briefing book as well as coordinating the Exit Process in conjunction with the Executive Human Resources office. Renovated the office’s electronic mechanism for sharing documents and information including the structure and labeling process. Maintains calendars for the Special Representative, Special Envoy, and an integrated office calendar for situational awareness indicating purpose of appointments and ensuring that speaking and media engagement requests, invitations, and requests for meetings with the Special Representative and Special Envoy are carefully considered and responded to. Ensures that briefing materials and calendar cards for the following day are prepared each evening for both the Special Representative and Special Envoy. Schedules meetings, briefings, and other professional engagements with other U.S. government officials and outside entities at the Special Representative and Special Envoy’s request in a timely manner. Maintains inventory of office supplies and equipment required by the office and works with Secretary of State’s Executive Office to order additional office supplies as needed, request new equipment and maintenance as needed, and to fulfill requests related to the technology requirements of the office. Serves as Records Coordinator for the office as appointed by the Secretariat Staff. Performs budgetary duties for the office to include representational funding, travel, transportation, general services/labor, and procurement. Completes special projects as requested by the Chief of Staff and facilitates appearances and speaking events in conjunction with the Public Affairs Staff. Coordinates special events on behalf of the Office of the Special Representative for Muslim Communities such as the Annual Department of State Iftar.

Confidential

Office Manager

Responsibilities:

Facilitates the daily influx of correspondence, communication, and human traffic in a high profile office. Provides general administrative support to all staff as required. Receives and maintains schedules for the Deputy Director, Desk Officers, and visiting Ambassadors. Refers calls and routes visitors accordingly; often on behalf of other office staff. Assists with the full range of day-to-day administrative functions of the area-which may require some supervisory responsibilities. Anticipates and prepares material for a variety of briefings, meetings, and presentations. Develops sources for the supply of goods and services and maintains inventory of current office supplies. Acts as liaison for human resources related matters such as performance appraisals and leave restoration. Maintains work requirements statements and acts as proxy in the ePerformance performance evaluation system. Prepares taxi vouchers and other requests for reimbursement such as telephone charges, representational events, etc. Using the E2Travel Manager system, prepares travel orders and vouchers for all office staff. Performs daily searches of department wide correspondence for matters specific to the office, routing accordingly as well as fulfill confidential requests specific to the office functions and taskers. Advises on matters such as reports, directives, correspondence and communication; with regard to proper formatting, specific audiences, and subject matter. Created and maintained the office-specific Orientation briefing and program which includes administrative, human resources, information technology, and country specific information. Facilitates smooth transition of arriving and departing staff, ensuring all department guidelines are met. Drafts various communication documents such as letters, memos, cables and congressional correspondence. Respond to public inquiries on behalf of the office (i.e. Visa Letters) Makes travel arrangements, sometimes relatively complex, and process travel vouchers upon travelers return. Maintains record of discussions at meetings and arranges for staff implementation of requirements-which may require some supervisory responsibilities. Responsible for coordinating all small and large scale office functions. Responsible for maintaining time and attendance records as well as electronically submitting the time and attendance data bi-weekly. Acts as liaison between GSO/Repair service when office equipment malfunctions, electronic equipment needs to be ordered, and to facilitate logistical movement within the office.

Confidential

Human Resources & Automation Assistant

Responsibilities:

Established filing (paper and online-accessible) system for the Diplomatic Security PD Library- a compilation of all position descriptions for the entire bureau. Perform regular review of classified positions, determine their classification under the Fair Labor Standards Act (FLSA), and provide oral and/or written explanation of the exemption level. Maintain the Classification log of all classified positions & work assignments for the entire team, Perform searches via GEMS, Business Objects, and/or personnel files for specified employee data. Prepare & maintain the Staffing Pattern- list of all positions in bureau updates the Vacancy and Statistical reports monthly. Facilitates the Diplomatic Security LEAP (Law Enforcement Availability Pay) Program which consists of preparing informational manuals (official guidance from the Foreign affairs Manual) for the briefings to the Special Agents, Conducts the quarterly & annual reconciliation reports, provides guidance during certification/re-certification processes, and orate the monthly briefing presentations. Utilizes compensation knowledge to provide advice and guidance to managers and employees alike (i.e understanding of federal pay caps, applying the CFC, USC, FAM, and FAH to specific situations. Logging inquiries related to the LEAP program into the UTT (Universal Trouble Ticket) application and servicing clients through the UTT application. Running queries (Knowledge Center/Business Objects), pull cables (Cable Xpress), data-entry, and maintaining quarterly files. Apply security regulations and policies in safeguarding my day-to-day activities; ensuring all classified and sensitive material is locked. Uses various software applications (e.g. spreadsheet, database, MSWord, Performs a wide range of clerical, statistical and data entry/retrieval tasks to include, creating deleting, maintaining files. Receives incoming correspondence, screening materials prior to distribution, and other special projects as needed. Maintains the WAE (When Actually Employed) Program by following up with applicants and managers for Certification Renewals and any other communication necessary per each confidential employee within the Bureau. Serves as the bureau coordinator for the confidential which consists of acting as the liaison to the 

Human Resources & Automation Assistant

Responsibilities:

• . Serves as the assistant to the FMA (Family Member Appointment) Program which is the outlet in which eligible family members of State Department employees are afforded priority selection for employment by establishing the positions as well as gaining security clearance and applicant information necessary to complete the position appointment. Provides assistance to the Worker’s Compensation program as well as human resources assistance including but not limited to processing personnel actions, conducting Entrance On Duty sessions, and managing applicant personnel folders.

Confidential

Program Support Assistant

Responsibilities:

Receives reviews and distributes mail, faxes, and telegrams, etc., forwarding them to the appropriate office staff member for timely action and follow-up. Maintains mail folders, including securing them at night, for all Admissions staff. Serves as files and records management officer for the Office, maintaining file listings, chronological files of all outgoing correspondence, monitoring reports, etc. generated in the Admissions Office. Courteously receives visitors, answers phones, responding substantively whenever possible and routes other calls appropriately based on knowledge of staff responsibilities. Schedules appointments and arranges meetings under the guidance of the Office Director and Deputy Director. Reminds staff of appointments and provides any requested materials. Composes correspondence and drafts cables/memorandum at the request of the Director or other officers. Provides any additional support to accomplish the requirements of the Office, and assists other offices when needed. Acts as focal point for the administration of the Office, keeping track of program officers' whereabouts and contact information. Acts as a liaison between PRM/A staff and EX to solve information technology and administrative related problems. Maintains time and attendance records. Maintains work requirements statements, prepares taxi vouchers and other requests for reimbursement such as telephone charges, representational events, etc. Using the DoS Travel Manager system, prepares travel orders and vouchers for all office staff. Assists officers from other PRM Offices with the Travel Manager system as needed. Attends office and bureau staff meetings (as designated) to keep informed of current issues in Admissions. Reserves conference rooms when needed. Makes certain fax, photocopier and shredder are functioning properly. Contacts GSO/Repair service when office equipment malfunctions. Coordinates office coverage, as needed. Briefs incoming staff on office procedures. Keeps inventory and orders office supplies as needed.

Confidential

Administrative Assistant/Security Specialist

Responsibilities:

Review security packages for error, dates and signatures. Utilizes various personnel security guidelines and manuals to ensure all personnel information needed is received in order for the applicant to complete the background investigation. File all sensitive documents in the applicant personnel file in a secure area. Maintain a log of all requests for security clearance. Apply various security regulation and policies in safeguarding my day-to-day activities; ensuring all classified and sensitive material is locked. Serves as a Confidential for seasonal student employees. Uses various software applications (e.g. spreadsheet, database, MSWord, Performs a wide range of clerical, statistical and data entry/retrieval task to include, creating deleting, maintaining files. Receives visitors and manages incoming phone calls to the office. Coordinates appointments and makes arrangements for time, participants, and location of meetings for the Division Chief using an electronic calendar. Receives incoming correspondence, screening materials prior to distribution for suspense dates, establishing controls, and following up on suspense. Maintains employee (40+) record and time attendance in the TANDA database. On a quarterly basis, assists HR Specialist with printing LEAP (Law Enforcement Availability Pay Program) cables (Cable Xpress).Also assist with organizing and distributing LEAP reports to timekeepers to resolve any discrepancies in their LEAP hours.

Confidential

Clerk Typist

Responsibilities:

( Confidential ) Worked directly for the Special Assistant to the Assistant Secretary coordinating his schedule, and performing routine clerical duties, which included retrieving and distributing the mail twice daily and filing classified documents. Duties also included typing, faxing, making/distributing copies, and maintaining staff members work schedules. Responsible for disposal of classified documents through incineration. Served as the Primary Timekeeper, I maintained time and attendance for an office roster of 20+ employees on TATEL, following all federal regulations and procedures. Assisted in tracking sensitive documents, by maintaining an accurate up to date log. Answered a multi-line telephone, coordinated visitors and provided escort services. Processed travel authorizations and vouchers in accordance with related federal regulated guidelines.

(Office of Confidential ) Assistant to the Deputy Director, I drafted all outgoing correspondence in compliance with established security policies. Performed research, complied data and preliminary analysis required to locate difficult information pertaining to the Freedom of Information Act (FOIA). Assisted staff members with correct procedures on preparing correspondence in accordance with the Department of State Guidelines. Solely responsible for processing time and attendance for 25 employees in confidential database. Typing variations, correspondence and cables from rough draft, notes, or oral instructions, ensuring correct punctuation, spelling, and grammar before final form. Process all time-sensitive White House correspondence such as Red Borders while consistently achieving the office mandated three day turn around time. Received, prioritized and routed telephone calls and visitors to staff members. Processed travel authorizations, vouchers and reimbursements for office expenses and allotment of representational funds in compliance with Federal guidelines.