SUMMARY:

• Logistic experience at Confidential I have enforced the supply chain statutory and regulatory requirements of Confidential by determining the admissibility of merchandise and making other freight related decisions.
• Managed and performed merchandise classification and appraisement for the full range of entries pertaining to an established line of merchandise, and appraise articles or products.
• Administrative experience with responsibilities for management activities that include planning, organizing, directing, and coordinating the business management functions required for company. I analyzed staff budgets to insure that the use of funds were in accordance with allocations, policies, procedures, laws, and required formats.
• Established and maintained a current appropriation and functional control record of all allocations and authorizations received and disbursed.
• Conducted random audits to insure the integrity of information, transactions, and documents.
• Participated in developing and implementing long - and short-range plans, procedures, and policies relating to the organization's administrative needs.
• Managed the Equal Employment Opportunity (EEO) policies and program activities.
• Customer Services experience in receiving incoming inquiry calls from customers and greeting the public, handled multi-phone services and outgoing mail. Prepared reports, correspondence, scheduled meetings, for the managers and other division staff.
• Process all orders and capture data in the database, which includes but not limited to correct data input for customer information, customer type, market segment, etc.
• Listen to customer’s requests and concerns, then instituted the proper procedures to resolve customer issues
• Diligent and organized professional. Student of Sociology, Linguistics, Philosophy, Communication and Business Administration (MBA).
• I have proven myself reliable and competent in a variety of paid and volunteer positions as well as in the academic arena.
• Enthusiastic in every endeavor.
• I follow each and every task through to successful completion with a positive attitude.
• Strong written and oral communication, as well as proof reading and editing skills.
• Excellent people skills, sound judgment, directing customers, sending correspondence and explaining information.
• Able to connect with people of different backgrounds, experiences and interests, and to bring them together to work on a project.
• Good analytical skills
• Strong organizational skills; attention to detail and work ethics
• Ability to resolve issues quickly and efficiently
• Ability to represent a positive and professional image
• Proficient in using Microsoft Word, Excel, Power Point and Outlook, Google e-mail, PeopleSoft
• Familiar with MS Project and Toolkit
• Ability to implement processes resulting in satisfactory audit practices
• Ability to work independently and to effectively and politely interface with public
• Excellent phone etiquette
• Excellent time management skills
• Proficiency in the use of PBX Telephone Systems
• Ability to multi-task and prioritize
• Highly organized, analytical and able to render creative solutions to problems that arise
• Self-directed and looking for a challenge
• Ability to synthesize data quickly
• Organized, timely, and customer service oriented
• Ability to work well independently and in a team setting
• Adaptability, flexibility and ability to deal with ambiguity and change
• Excellent data entry skills, filing and file retrieval skills

PROFESSIONAL EXPERIENCE:

Customer Service Representative/ Cashier

Confidential

Responsibilities:

• Maintain front-desk operations such as answering the main line, greeting guests, and managing all incoming and out-going mail.
• Intermediate scheduling with Kronos
• Perform cashier duties by operating electronic cash register as needed.
• Assist the General Manager with reaching sales goals and within budgeted payroll
• Help train and develop store personnel
• Direct and assist with the ordering, loading, pricing, SKUing and stocking of merchandise. Interact with customers and help them find the right products for their specific needs
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Serve as one of the primary points of contact on a daily basis
• Provide exemplary customer service by welcoming and proactively engaging with visitors, responding to requests from visitors, and providing general and basic information about various merchandise.
• Provide assistance to visitors who require special attention, advising and helping them appropriately, according to their needs.
• I also operate various types of equipment, such as computers, PA systems, visual touch screens.

Freight Associate

Confidential

Responsibilities:

• Created and processed forms for registration, reimbursement and invoices
• Processed registration payments and submitted weekly reports to accounts department
• Conducted cost comparison research for supplies
• Corresponded with clients via phone, email, fax, Federal Express, and U.S. Mail
• Provided Entered freight data into database, generated reports other pre- and post-freight support such as copying, filing and mailing
• Processed bills from vendors as necessary and order necessary supplies
• Maintained an invoice reconciliation spreadsheet tracking all contract and other direct costs

Human Resource Associate

Confidential

Responsibilities:

• Maintained front-desk operations such as answering the main line, greeting guests, and managing all incoming and out-going mail
• Facilitated day-to-day activities in the corporate office, such as maintaining office supplies and managing office space allocation
• Managed all internal departments as needed such as: scheduling interviews, putting together presentation materials and market research .
• Ensure proper implementation of corporate policies and procedures
• Assistant Supervisor of administrative support staff responsible for communication systems, mail and distribution, office reception, facilities maintenance services, purchasing, and security
• Participated in the selection, development, and evaluation of administrative staff and work with management to fill open positions
• Processed new hires and coordinate initial orientation with hiring manager
• Prepared purchase requisitions and purchase orders

Executive Administrative Assistant

Confidential

Responsibilities:

• Performed office support functions to include, supply ordering, greeting office visitors, and maintaining conference rooms and office equipment.
• Managed the executive staff travel and meeting planning, activities and expense reports
• Serve as the office Laison for office moves, new hire and termination procedures and badge requests performed administrative duties including photocopying, faxing, filing, and records retention activities
• Coordinated and completed client and prospect mailings by coordinating bulk mailing requests, mail merges and creation of client correspondence
• Managed the dissemination of all communications ensuring accuracy, timely completion and meeting specific deadlines
• Coordinated staff meetings and took meeting minutes as requested

Administrative Assistant

Confidential

Responsibilities:

• Provided administrative support to Managers
• Managed and prioritized the daily and monthly calendars
• Scheduled meetings with internal and external attendees
• Developed agendas and plans for leadership meetings coordinated meetings and planning sessions
• Proof read, and researched documents
• Coordinated meetings, and conferences and managed travel arrangements
• Prepared expense reports and correspondence