Excellence Sales Representative Resume

OBJECTIVE

I have gained invaluable experience from my previous employments in customer relations, time management, student recruitment, student orientation, staff and student supervision, and a host of other duties. I have excellent interpersonal and analytical skills. Also, I have computer skills. My previous employments also involved training employees and implementing new ideas. I am a quick learner of new things and concepts. My work experience and course studies, coupled with my ambitions, are some of the valuable attributes that will make me a team player. I am a very honest and dedicated individual.

PROFESSIONAL EXPERIENCE

Confidential

Excellence Sales Representative

Provide Xfinity Home Security to existing and potential Confidential customers. Provide cable, internet, and home phone to existing and potential customers. Provide billing and customer service to customers that calls into the call center. Sales Verizon Wireless services and devises to Confidential subscribers. I also provide floor support to other co - workers with order entry issues. Serves as Chairman of the Spirit Committee. Other duties as required

Confidential

Customer Service & Problem Resolution Representative II

Responsibilities:

I troubleshoot home phone and internet for Confidential Cable. I take calls for Confidential. Assist Confidential customers with confidential’s, modems and routers. I also assist customers with billing issues. Take payments, and provide a one call resolution for customers. I also sell cable, internet, and home phone services to the customers that do not have all three services. I have led my team in sales every month, since I have been there. I overcome objections very well. I operate systems such as: confidential, just to name a few.

Confidential

Authorized Dealer

Responsibilities:

Manage and operate stores as an authorized dealer for confidential Wireless throughout South Carolina. Sell wireless devices, Wi-Fi internet, tablets, and home phone services. Provide excellent customer service. Train and inform customers on new and existing products and services. Market new products. Conduct daily inventory of stores. Provide Business to Business sales.

Confidential

Residential Sales Representative

Responsibilities:

Provide residential cable, internet, and digital home phone services to current and potential subscribers. Provide customer services to current subscribers with billing issues. Troubleshoot cable, internet, and digital phone services. Enter work orders into the confidential data system for service and install technicians. As a member of the department planning counsel, we organized special events for various areas of the company. Maintain 100% on all quality scores from monitored calls. I ranked within top 10 percentile of the call center in sales. I trained new employees, as they shadowed me during training. I served as a team lead in my department.

Confidential

Quality Assurance Manager

Responsibilities:

Managed 53 employees within the Quality Assurance confidential Office Call Center. Reviewed productivity and assisted all team leaders within the Quality Assurance Department insuring that all claims were processed effectively. Complete and submit all time-sheets for employees within the department. Address and resolve all personnel issues within the department. Assure that all company policies and procedures are being followed on a daily basis. Communicate and assist other locations with the Quality Assurance process. Assist and managed the collections process throughout the department. Work very closely with the Assistant Executive Director. Travel to other locations to provide training as needed. Perform other task as necessary.

Confidential, Columbia, SC

General Manager

Responsibilities:

Manage all store operations. Performed all job interviews and hiring process. I was responsible for all inventory shrink control. I did all employee scheduling and training. I provided customer service. I handled all customer complaints as well as all law enforcement confiscations. I was also responsible for reporting weekly financial updates to our cooperate office. I performed all employee annual evaluations. It was my responsibility to market all merchandise. I was responsible for providing a safe and friendly environment for our customers as well as our employees.

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