SUMMARY:

• Information Systems and Business Technology Manager
• Industry experience includes Telecom, Healthcare, GIS analysis, data analysis, IT infrastructure, billing, mediation, cybersecurity, operation audits and optimization to control costs, as well as implementation of inventory and logistic controls.
• Product, Program, and Project Management of design, development and implementation of software, hardware, and supporting technologies.
• Including
• Vendor selection and life cycle
• Contract negotiation
• Operational Gap and Risk analysis and Change Management
• Implementation of services
• Leadership and management of large matrixes of teams of developers, third party vendors, support staff, sales staff, and customers.

PROFESSIONAL EXPERIENCE:

Confidential

Owner

Responsibilities:

• Product Management - provide consultation and hands on development of next generation of current offerings and/or new offerings.
• Program Management - building successful cross-functional teams.
• Operations - Gap and Risk analysis. Change Management.
• Business Development
• Perform mediation, billing systems analysis as well as auditing their interaction with various business and financial programs to measure cost optimization, back-office system efficiency, and return on investment.
• Provide program analyses to identify milestones, trends, predict outcomes, and make recommendations that guide future actions to optimize cost and profitability.
• Big Data Analysis - Reporting analytics and Web usage modeling
• Provide training on technical and business concepts to senior level executives on performance metrics and operational processes.
• Startup advisor - Funding, Planning, and Implementation of Organizational design
• Research

Confidential

Senior Project Manager and Technical Lead

Responsibilities:

• Recruited and managed direct reports,
• Multi-vendor coordination that included telecom local access provider (Implementation of MPLS and MTIPS), a large federal contractor, a niche software distributor, a “facility” moving vendor, and multiple hardware and software vendors.
• "Fork Lift" move of the data center - moved all relevant systems and supporting network infrastructure necessary to support the Agency operation's transition from a lit data center to a dark data center in as first step in migrating various infrastructures to the cloud.
• Identified and documented network elements, security elements, servers, and all software, both off the shelf and custom designed. This inventory was to prepare agency for their migration to the cloud.

Confidential

Product Manager

Responsibilities:

• Designed, integrated and implemented multiple regional last-mile broadband access networks with HD video platform for Telemedicine.
• Design was based on the use of DIA and dedicated cable modems.
• Identified and documented all aspects of the standards and policies utilized for identifying, negotiating, and on-boarding vendors who met and/or exceeded current regulatory and corporate legal standards.
• Conducted a GAP analysis in collaboration with legal, regulatory, government affairs, operations, and billing to successfully design, document and implement a trial built within the limitations of current corporate business practices to meet HIPAA and HITECH rules and regulations.
• Facilitated collaboration between vendors, corporate engineering, and corporate security to conduct penetration testing. Variances from standards were remediated, with confirmation that final devise configuration files met both corporate and customer security protocols.
• Worked with sales teams as their sales engineer in pre-sales meeting with future customers and supported Senior Leadership with press conferences.
• Served as a technical resource for customers IT support and operational team
• Prepared documentation and training for internal and external trial participants
• Facilitated and served as SME for final negotiations with a world class Healthcare Provider to finalize a contract for a trial that met all legal, business and regulatory guidelines utilizing a Confidential Class 1 medical device.
• Managed implementation of supporting technologies between medical facility and customer premises
• Continually audited all aspects of trial for adherence to expected outcomes of policy and procedures, with team intervention when operational issues arose.
• Identified, documented, and facilitated testing of the solution components required to conduct an additional trial that would have added a Confidential Class 2 medical device MDDS.

Confidential

Lead Project Manager / Product Manager

Responsibilities:

• Cross-functional management of 200+ project delivery personnel that included engineering, testing, operations, finance, legal/regulatory, product and sales.
• Facilitated software and hardware development of product and developed timelines for releases of upgrades and enhancements of future products.
• Facilitated UL and Confidential testing of hardware component with internal and external labs as configured for Confidential Class 1 device use.
• Managed internal and external activities for documentation and activities to meet Confidential guidelines and regulatory requirements for a Class 1 medical device.
• Managed implementation of services to support VOD and medical device interfacing.
• Analyzed market requirements gathered by business development.
• Collaborated with internal operational groups to establish SKU's, pricing, logistical delivery, and GL work flows for product sales per Cisco internal practices and milestones.
• Served as Sales Engineer and/or SME for sales in interactions with potential customers.
• Facilitated and documented all internal product development processes required by Confidential SOP's.
• Served as SME for legal and regulatory during contract negotiations.
• Modeling of sale projections, potential of SaaS models, costs and PL.

Confidential

Senior Operations Systems Support (OSS) Manager & Auditor

Responsibilities:

• Provided technical expertise within the corporation for a diverse senior executive team
• Prepared, audited and optimized multi-million-dollar budgets.
• Responsible for acquisition and equipment logistics such as tracking, contracting, and purchasing millions of dollars of equipment.
• Managed Telecom access audits and optimization to control communications cost.
• Audited Telecom invoices for:
• Vendor billing errors, unnecessary services, or misapplied taxes or fees.
• Off-net and on-net access network with suboptimal pricing plans based on contractual agreements and market rates.
• Closed locations that vendors continue to bill for services.
• Conducted gap analysis to identify process enhancements to data systems to automate reporting.
• Trained comptroller and purchasing staff on conducting spot auditing of invoices against contract pricing.
• Prepared, facilitated, and analyzed end to end tests of all systems involved in production of billable records. This included data and phone switches, mediation equipment as well as billing systems and general ledger systems.
• Prepared charges for finance to send corporate invoices to carriers for access billing
• Facilitated regulatory discussions.
• Coordinated and managed change management during multiple mergers and acquisitions.
• Project managed multiple projects utilizing cross-functional teams in projects encompassing a four-state area during a rapid growth of a startup company.
• Established and monitored standards for productivity.
• Trained staff on a variety of technical and business processes.
• I created and implemented .
• Grew a company specializing in Cyber Security. This involved firewall sales, installation, and support.
• Additionally, the company provided Cyber Security consulting for data and systems security for Wide Area Networking (WAN) and Local Area Networking (LAN) (This Company was absorbed in a merger of Western Technology Partners and Confidential Communications.)
• Marketed Cyber Security consulting services and equipment; opened new business opportunities and served as sales engineer for the parent company's ISP division in the sales of lines. As the company grew these lines went from segmented Confidential -1’s to including Sonnet Ring, Ethernet, and MPLS.
• Facilitated all operational and implementation aspects of the new Cyber Security company.
• Focus was on managed and stand-alone products from WatchGuard, Sonic Wall, and McAfee.
• Primary technical resource for daily operations, sales, marketing, and hardware and software implementation and support.