SUMMARY:

• Accomplished IT PM offering over twenty years of extensive experience managing next - generation commerce technology solutions, Carrier Service Networks, OSS/BSS information systems and peripheral application components.
• Tech-savvy Business Strategist that can deliver end-to-end planning, managing, and executing phases of multi-million dollar projects; aligning business goals with diverse technology solutions resulting in competitive advantages, process improvements and bottom-line gains.
• Strong business acumen to effectively communicate with respective stakeholders.

SIGNIFICANT TECHNICAL EXPERIENCE ENCOMPASSES THE FOLLOWING KEY AREAS:

• Project Management: Strategic Scope Planning, Business Process Design, Data Analysis, Equipment Research, Architecture Specifications, Custom Software/Hardware Deployment, Database Design (RDBMS), Enterprise-wide Implementations, System Migrations/Integrations.
• IT Project Lifecycle: ROI/Requirement Analysis, Cost and Budgeting, Project Scheduling, Testing/QA/Rollout/Support, Change Management, Defect Resolution, Integration/Reconciliation, System Development Lifecycle, Public Procurement Lifecycle, SAP ERP.
• Value-Added Leadership: Proficient in Agile, Scrum and Waterfall (SDLC) Project Management methodologies, Cross-Functional Supervision, Vendor Management, Data NOC safety trained, Client Relations and Presentations.

HANDS-ON SOFTWARE/HARDWARE/ OPERATING SYSTEMS EXPERIENCE:

MS Office | Granite | Visio | IWOS | JIRA | XPERCOM | Cramer | Amdocs | Confidential CRM Salesforce | Jenkins | CA Lisa | SharePoint | ServiceNow |TCP/IP | BellCore ASR Systems | Lucid Chart | Informatica Power Center | VMware | Cisco 1k, 2k, 3k, 6k 7k series Ethernet switches | Central Office - DCS/DACS 1630 | Multiprotocol Label Switching | SS7 Networks | HP OpenView | Nortel/Alcatel BPS Switch | OC3/OC12/0C48/OC192 STS | SNMP | SMTP | STP | VoIP | VLAN | Trunk Group e-911, PSTN 2A/2B | PVC | MetaSolv 4.0 - 5.1 | Netcool | OMNIBus Fault Management System

PROFESSIONAL EXPERIENCE:

Confidential

Executive Account Manager, Atlanta, GA

Responsibilities:

• Exceeds benchmark for managing and reconciled multiple databases to create a central repository of over 15 clients using CRM and Salesforce.
• Implemented sourcing strategies based on industry trends and labor market data to develop a network of quality contacts and referrals to achieve greater sales volume as well as build customer loyalty.

Confidential

Cox Business Environment Manager - Sr. Architect, Atlanta, GA

Responsibilities:

• Managed multiple CB Environments based on Agile and Waterfall test procedures (QA, CB1, CB2, STG) for application integration, API interfaces/configurations and code deployment into production on-time and to universal corporate acclaim.
• Created CB environment strategies, MOP’s and detailed project plans for each deployment cadence to facilitate environment modifications required for code integration and application changes across multiple environments in the OSS/BSS space.
• Participated on the Change Advisory Board ensuring project milestones were completed on time, within budget and with the desired results.
• Developed gap analysis, scope requirements, estimated onboard budgets, identified risks/mitigations, RACIs, LOEs and SOW to preserve the integrity and security of all solutions being introduced into the CB Environments.
• Managed and communicated CB Environment availability, new functionality timelines, mitigations and any scheduling test bed outages through change management protocols.
• Provided daily support to QA, Agile Scrum team, Change Control Management Board and Executive management to assist in resolving complex defects in conjunction with QA testing, project roadmap and work breakdown structure.
• Supported collision analysis with CB Release Management that improved the environment stability, availability, maturity, and environment infrastructure production parity.
• Facilitated and supported equipment evaluations, Confidential account creation/validation, data mapping session, pilot testing and network designs to validate CB environment reliability and scaled expansion on the network.
• Developed environmental risk mitigation plans to deploy Post-Production code back within lower environments for additional testing and defect resolution.

Confidential

Project Manager, Anchorage, AK

Responsibilities:

• Managed and provide direction for seven direct technical reports responsible for Confidential network build activities and continued development.
• Spearheaded additional circuit capacity insight, cost reduction and circuit efficiency through research that enabled revenue growth by over 25%.

Confidential

NOC Engineer, Atlanta, GA

Responsibilities:

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• Implemented a set of comprehensive tracking procedures to monitor Key Performance Indicators, SNMP alarms to improve data flow and technical compliance.
• Rendered 24/7 oversight to the daily operations of the 3G Cisco Microcell/FemtoCell Network including the performance of technical staff resolving network anomalies and customer governance.
• Performed systematic problem-solving to increase network performance and provided recommendations to ensure service reliability within HP Openview and Netcool. Provided on-site/remote engineering and technical support to identify software and infrastructure provisioning defects.
• Directed all phases of the MPC IUB definition and documentation procedures for Ethernet RNC compliance and standardization.
• Consolidated MPC IUB functions to identify redundancies and reorganize workload packets for ETTC (Ethernet-To-The-Cell site).
• Verified CIQ information (NodeB ATM, RNC, IMA CONFIG, and MSN) between MATT/IWOS databases and provisioned discrepancies in Granite. Transformed MPC IUB data requirements into project data models.
• Constructed statistical data translation tables to import, extract and transfer data into the NIS Granite bulk update schema to be worked by CAT/RAN/CPDO/PCO and Lucent Engineering teams.

Confidential

Transport Implementation Engineer, Charlotte, NC / Detroit, MI

Responsibilities:

• Implemented Value Added Processes to verified circuit site, segment and path information between databases to maintain data integrity.
• Constructed/redesigned Alltel data equipment elements to meet Regional XNG standards.

Confidential

Project Director, Columbus, OH

Responsibilities:

• Completed project requiring database load of three-hundred Cisco switches across ninety data center locations, verified connectivity and ensured all required systems were in place and functional within sixty days.
• Collaborated with Data Engineering Teams to create the guidelines that incorporated testing Confidential various stages including equipment acceptance, serial code tracking, network integration and final network implementation.
• Designed Granite operational and statistical reports for external workflow management.

Confidential

Senior Circuit Design Engineer (SME), Naperville, IL

Responsibilities:

• Collaborated with Network Planning to create circuit designs for the California Rehome/Optimization project through various SONET network rings.
• Implemented Business Rule Procedures for network issues, enhancement tracking and resolution.
• Performed critical roles in modeling Tellabs equipment to help wireless providers handle increased network traffic and allowed companies to offer voice, data and video services over fiber connections.

Confidential

Granite Project Manager, Bedminster, NJ

Responsibilities:

• Managed the Confidential database design, deployment and implementation of specific network equipment within IANDS Transport/ Data NOC Engineering Department.
• Organized and lead management initiatives to create the following Xpercom path categories: MGX-to-MGX NNI/FDR Trunks; Passport-to-Passport Trunks; WDN-to-MGX/Passport trunks; EDN-to-Passport Trunks; Firewall cross connections.
• Trained over Confidential Corporate employees on procedural rules, and encouraged user acceptance and operational application dependency.
• Delivered over $800k in cost reduction by eliminating additional server equipment and circuit cluster capacity while redesigning the network and reducing equipment cost by 80%.
• Collaborated with Executive Directors and traveled to all VZW MSC/MTSO locations within the Carolinas to ensure all geographical, physical, electrical, optical, virtual and logical assignments and any relationships/dependencies were accurately reflected in Xpercom/Xperweb.
• Served as technical lead for database consolidation project, collapsing multiple database servers to form one large OSS environment, reducing cost by $90k and eliminating three soap interface databases.
• Efficiently completed projects requiring movement of over three-thousand circuits to new end office, created “hot-cut” matrix, tested circuit traffic, and verified connectivity to ensure required systems were in place within standard telecom maintenance window.
• Created internal reports to assist in standardization decisions regarding the date reliability, audit process and circuit utilization thresholds.