Customer Service Representative II Resume

SUMMARY

Highly skilled in providing exceptional customer service.
Proven ability to listen and respond to customers needs and concerns.
Proficient in Microsoft Office Suite.
Ability to work under pressure effectively and adjust to changes swiftly.
Dynamic written, verbal, and personal communication skills. Excellent time management skills. Self - motivated and initiative.

PROFESSIONAL EXPERIENCE

Customer Service Representative II

Confidential

Handle inbound calls to the BG&E call center, related to 911/emergency, collections, service orders, billing, start/stop/move orders, etc.

Customer Service Representative

Confidential

Provide service to customers in regards to inquires concerning pre-existing condition, knowledge of policies and riders, identification of other insurance and coordination of benefits, benefit exclusions, administration of direct pay, credit card payment, debit accounting and other enrollment and billing transactions. Appropriately documents all client interactions according to established departmental procedures.

Receptionist/Salon Manager

Confidential

Fee collections, receive clientele, maintain client relationships, answer phones, respond to emails, up sell products and services, scheduling, payroll, bookkeeping, and inventory.

Contact Center Agent

Confidential

Support customers in a contact center environment by phone, email, and chat. Answer customer inquiries, resolve problems, fulfill requests, and maintain database.

Teacher’s Aide

Confidential

Assist teachers with daily activities of preschool-aged children.

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