Lead Customer service representative Resume Windsor Mill, MD - Hire IT People

OBJECTIVE:

I’m a happy individual who believes a smile, a laugh, can brighten someone’s day bringing that positivity betters the interaction with customers alongside building a lasting rapport for what the company and I represent. With my extensive and well versed history within customer service I am committed to quality and customer service.

TECHNICAL SKILLS:

42 WPM
Microsoft Office Suite
Efficient learner when it comes to new computer programs
Adaptability to a fast - paced environment.
Team oriented

PROFESSIONAL EXPERIENCE:

Confidential, Windsor Mill, MD

Lead Customer service representative

Assist consumers with completing applications for a qualified health plan or Medicaid. Take transferred incoming escalations to resolve client’s complaints. Assist with technical support and walk clients through registration, password resets and reinstatements. Adhere to company time policy and average handle time metrics. Lastly assist with the Training of new hires.

Confidential, Baltimore, MD

Sales Customer Representative

Spoke with prospects about their wants and needs to setup a custom financing option. Provided customers with applications for financing. Meet daily, weekly, and monthly metrics some of which included, placing 100 outbound collection calls daily, Close monthly sales goal which could fluctuate, Minimize the number of chargebacks and kickbacks for credit applications.

Confidential, Chicago, IL

Aviation Boatswain’s Mate

Assisting aircrafts such as helicopters with landing on aircraft carriers with also the responsibility of unloading equipment from the aircraft.

Confidential, White Marsh, MD

Sales Associate

Concentrated in sales and assisting customers with purchases. During peak hours, I would assist multiple departments and take lead to ensure all clients are helped. Placing E - Commerce orders with incoming store calls in addition to credit applications.

Confidential, Baltimore, MD

Receptionist

Scheduling appointments with prospects and existing clients via online and telephone calls. As well manage the website which included updating jobs completions photos, satisfied customer reviews, additional pages, and new team members photo and “About me” all for clients to view. Addressing any complaints and escalations was one of my top priorities. Following up with clients of rejected or past due payments was done on a weekly basis as well.

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Lead Customer Service Representative Resume

Windsor Mill, MD

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