PROFESSIONAL EXPERIENCE:

IT Contractor

Confidential

Responsibilities:

• Creating and assigning tickets in Remedy.
• Using Active Directory to unlock user’s accounts or CAC card exemptions.
• Solving or explaining computer related issue.
• Installing software
• Creating an Outlook Profile after migration.
• Running an anti - virus scan on a laptop computer.
• Running a program to take computers out of quarantine.
• Re-imaging and joining a computer back to the domain.

I.T. Contractor

Confidential

Responsibilities:

• On the move team disconnecting and reconnecting computers.
• Installing Avaya software for phone installation.
• Degaussing harddrives.
• Moving and renaming computers.
• Solving Remedy Tickets.
• Inserting static IP addresses into local and network printers.
• Tear down boxes.
• Answer phone take down messages.
• Xeroxing documents for a meeting

Confidential

Tier II Computer Technician

Responsibilities:

• Installing computers.
• Using a Remedy Database system to input the information.
• Moving hardware equipment.
• Providing customer assistance for users with computer issues.
• Installed a USB DVI cable to a dual monitor.
• Installing and replacing a video card.

Office of Chief Counsel Admin

Confidential

Responsibilities:

• Organizing office supplies
• Answered the phone for the Office of Chief Counsel
• Xeroxed, scanned, and archived classified case documents.
• Using the SF-135 document in keeping a box list of archived files
• Made copies of documents and storing them on CD-ROM
• Used an Excel 2007 application to create a field document
• Using the Excel 2007 application to fix office personnel chart information.
• Responsible for a RSVP list for a government meeting using Access 2007 application.
• Delivering mail to the mailroom and sorting mail out for the attorneys.
• Numbering tort claims and using Word 2007 to create a list of the tort cases.
• Assembling a flat screen monitor for an attorney.
• Unplugged USB cables,VGA cables, and moved the lawyer’s computer to a different office location and reinstalled the computer.
• Writing barcodes for local printers and LCD monitors for new employees coming into Confidential on property sheet
• Installed a Confidential Digital Sender for the use of lawyers.
• Troubleshoot a SharePoint administrator’s desktop computer when she was losing internet access.
• Using a CD burner to make copies of the lawyer’s cases on a CD-ROM.
• Troubleshoot an attorney advisor’s local printer when his print jobs weren’t coming out.
• Provided maintenance to Xerox machines.

Assistant Team Lead

Confidential

Responsibilities:

• Overseeing the duties of keeping up with the daily statistics of the days count.
• Counseling individuals who are outside their designated areas.
• Be responsible and aware that their team is not taking excessive long breaks and lunches.
• Keeping food and drinks off the worktables at all times.
• Keeping their team members from making loud noises and abnormal behavior.
• Making sure team members are not loitering near building and smoking in designated areas.
• Responsible for statistics of all team members.
• Notify Program Managers of project status and percentage complete
• Ensure team members understand all aspect of their work.

Research Analyst/Federal Contractor

Confidential

Responsibilities:

• Taking government folders and boxes off the shelves and shifting them into chronological order.
• Pulling index cards and filing them in the cabinets.
• Assist with updating and maintaining currency of Confidential . Agency records program control records
• Ensure that documentation for records transfer to the National Archives are prepared by Confidential Dept.
• Inputting the files on the computer using Excel 2000 application.
• Assisted with inventory for files to be transferred to the National Archives.

I.T. Surge

Confidential

Responsibilities:

• Assisted with a computer laptop installation to make sure all programs were installed correctly.
• Used a checklist to make sure certain programs were removed and installed on laptop computers.
• Assisted with a laptop move for a certain number of computer users.

Call Center Technician

Confidential

Responsibilities:

• Provided customer service to approximately 30,000 users with computer related issues.
• Unlocking classified and unclassified user accounts as well as providing password resets at Confidential, Andrews Airforce Base, and Confidential Airforce Base.
• Changing existing password accounts and other customer service related issues.
• Changing expiration dates on user’s accounts.
• Using two types of Remedy databases for Pentagon DRA, and Andrews DRA, and Active Directory
• Using Microsoft XP and Microsoft Office 2003 and 2007 when setting up CAC card installation for new users.
• Using Microsoft Office 2003 and 2007 to remove and add CAC credentials for users.
• Using ActivClient Gold 6.1 software to get customer’s EDI# to use in Confidential Remedy database.
• Using Remedy databases to provide support

I.T. Technician

Confidential, Arlington, VA

Responsibilities:

• Possession of an interim security clearance
• Assisted in the migration of computers, took inventory of computers, imaged computers using Confidential 8.2
• Handled computer problem issues

I.T. Volunteer

Confidential, Silver Spring, MD

Responsibilities:

• Created and restored system image using Confidential 7.O
• Performed memory installation and ensured computer operation was acceptable to end users.
• Conducted diagnostics on hardware and software.
• Installed and tested CD-ROMS; installed Nero 5 software.

Govt. Contractor

Confidential, Alexandria, Virginia

Responsibilities:

• Installed a printer and placed ticket information for user.
• Installed computers and web cameras into company classrooms
• Installed a network printer