Tele center Manager Resume Washington, DC - Hire IT People

SUMMARY:

Seeking a challenging full - time job in the cyber security field, that will offer diverse experience and utilize my excellent analytical and diagnostic skills, leading to professional advancement.

TECHNICAL EXPERIENCE:

Cain and Abel: This is a tool used on Microsoft Operating Systems, used for password recovery.

Cisco Networking: IP addressing and troubleshooting

Cross site script attacks (XXS):

Cryptographic hash functions: MD5, RIPEMD-160, SHA-1, SHA-256, and SHA-512.

Cryptool: A software for illustrating cryptographic and cryptanalytic concepts

IDS/IPS: Firewall configuration, Snort Rules

Nmap: Port Scanning, Penetration Testing, Network Defense.

Microsoft Baseline Security Analyzer: Detects security misconfigurations and missing security updates.

Packet analysis: Wireshark, tcpdump, TCP/IP protocol, TCP Session Hijacking.

People Soft, Ceridian Database: HR processing tools used to process payroll and employee information.

SQL 2014: SQL is used to communicate with a database.

Visual Synergy: This is project management software.

WORK EXPERIENCE:

Confidential, Washington, DC

Tele center Manager

Responsibilities:

Responsible for the day to day functions and operations of the Confidential Tele center.
Process employee hours for payroll; Data entry into PeopleSoft for bi - weekly payroll.
Supervise 25 Tele-center staff who solicit donations through Alumni outreach on behalf of the Annual Funds of the various
Colleges, Organizations, and initiatives on campus.
Export the Business Objects reports to Webi to be viewed by all users on the Webi server.
Export data from Millennium to other fundraising related applications.
Generate annual reports, sub-reports (weekly, bi weekly, monthly, bi-annual), parameterized; and summary reports in
Crystal using groups, sorting and parameters.
Generates SQL scripts for validating and testing reports
Developed, upgrades and maintains the Confidential Tele center
(Website) including periodic announcements of milestones and upcoming events.
Maintains, update, and replace defective software and hardware in the Tele center and Annual Giving Department.
Migrate and update Alumni data to Confidential Software as a Service secure server.
Provides technical support and trouble shooting for Confidential Saas VIOP.
Utilize QlikView 11 to visually enhance Tele center data by creating Line Charts, Pie Charts Histogram charts, and Bar charts.

Environment: Web Intelligence, Crystal XI, QlikView 11, Power BI, SSRS, SQL Server 2008, Oracle 11, Abila Millennium, iModules, Wealth engine, Campus Call, QAS.

Confidential, Washington, DC

Insurance Agent

Responsibilities:

Sold home, auto, life and renters insurance to current, former and prospective Confidential customers.
Informed current customers of new insurance and financial products, as well as payment reminders.
Provided comprehensive financial, insurance and wealth - management services to safeguard client assets and grow the net. worth of their respective portfolio.
Performed various administrative and clerical tasks as deemed necessary

Confidential, Bethesda, MD

Payroll & Event Manager

Responsibilities:

Accessed and inputted recent event data and staff information in Confidential daily.
Processed employee hours for daily payroll; Data entry of hours for bi - weekly payroll into Ceridian database.
Communicated with over 300 employees weekly to provide updates to logistics and workflow for planned events.
Facilitated payment reconciliation with the Accounting Department: ensured all expenses are accounted in client invoices.
Provided support at each event and communicated client feedback from events with Purple Tie employees.

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Tele Center Manager Resume

Washington, DC

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