SUMMARY:

Successfully developing and delivering business strategy and analysis, Confidential engagement, financial performance management in a disciplined environment for world class Fortune 500 organizations such as Confidential and Confidential . Self - motivated, personable customer service professional with extensive experience working with clients to resolve queries in an expedited manner. Organized and detail oriented individual who exemplifies professionalism, and an ability to manage multiple projects while fostering a positive client experience.

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, PowerPoint, Project, SharePoint), Confidential Costpoint, (CRM) applications experience (e.g., Sales Force, OneSource-iSell for prospecting, Eloqua, Zoho), Filemaker Pro (Purchasing System), GoToMeeting, GovWin/FedBizOps, Electronic Record Management (ERM) systems.

EXPERIENCE:

Confidential, Reston, VA

Consultant

Responsibilities:

• Evaluate growth opportunities through analysis of market potential, customer needs, and competitive landscape providing conclusions and recommendations to company management team.
• Strategize with small business owners to understand business needs and present creative solutions for process improvements.
• Perform business analysis to help a business identify strategies that will increase revenue to achieve a competitive advantage.
• Provide companies with advice on their goals and future direction so that they can plan effective strategies for growth.
• Perform gap analysis in existing business operations to better align organization utilizing the skills of employees to increase productivity and delivering improved service to their customers.

Confidential, McLean, VA

Business Performance Advisor

Responsibilities:

• Provided consultative guidance to Confidential C-level and prospective clients to build strategic relationships and to introduce HR business performance solutions to enhance their internal business processes and organizational alignment to achieve an efficient led company and increase employee productivity and satisfaction.
• Kicked-off the new client process with discovery interviews to develop or refine their human capital strategies including the analysis of: employee performance, employee engagement, employee ROI, and organizational development.
• Evaluated customers' HR and business processes, operations, and procedures to design and deliver a value-added solution which will reduce risk, communication challenges, and total costs.
• Presented recommendations for improvements and optimization and create best practices to execute on improvements, transformations, and change management initiatives.
• Led and leveraged internal resources at multiple levels within Confidential and the customer, to build the best customized SaaS solution which includes real-time financial dashboards and a host of SaaS software solutions: Workforce Optimization, Organizational Planning, Payroll, Expense Reporting, Time Management and Recruiting.
• Completed bid paperwork in a timely manner and finalize new client contracts while accomplishing sales goals determined through consultation with management.
• Ensured the timely/accurate recording, tracking and reporting of all sales activities and customer/competitive information utilizing Salesforce, iSell, Eloqua using CRM applications.
• Developed and Executed business plans through building qualified prospective customers and identifying needs to market company value add of services and products to better close deals with customers.

Confidential, Herndon, VA

Sr. Project Task Lead/ Client Relationship Management

Responsibilities:

• Executed and managed client agreement, provided business development support to the Protégé during discovery kickoff meetings with client.
• Developed, tracked, maintained, managed project time-lines, milestones, and deliverables using MS Project and SharePoint to organize all files and reports in SharePoint to project stakeholders.
• Aligned people strategies and goals with the business strategies which affected the organization's ability to reach their transformation objectives.
• Performed discovery interviews to establish customer requirements, data analysis, and developed robust strategic recommendations accompanied by implementation plans with and return on investment.
• Solicited, responded via RFIs/RFQs, and procured hardware/software maintenance contracts by developing scope, detailing tasks, identifying key performance indicators (KPIs).
• Partnered with Confidential sales account teams identifying new business opportunities developing value-add statements to support the pursuit forming partnership teams.
• Identified and implemented organizational process improvement strategies across the company business services.
• Managed the financial performance (P&L and Budgets) of protégé agreements gathering financial data for performance reports.
• Researched and recommended multiple 3rd party vendors to add to vendor lists to provide and perform services required by the client protégé firm.

Sr. Business & Reporting Analyst

Confidential

Responsibilities:

• Participated in the development, execution, and maintenance of policies and procedures for the recording, indexing, filing, and retrieving of active documents and the storage of inactive documents; assisted in developing a work plan for the records management function.
• Participated in development of training materials, and assists in departmental and organization-wide training sessions on records management related topics and e-mail/internet policy.
• Directed and provided oversight of all off-site storage vendors and guidance for on-site management of records and supervising two records analyst.
• Managed supplier/vendor relationships in identifying strategies to increase value, ensure contract compliance, and measure performance. Responsible for acquiring/procuring hardware and software maintenance for DoD NMIC enterprise team.
• Managed the process to solicit and analyze competitive proposals and bids for hardware maintenance and support.
• Responsible for the purchasing of hardware, software and maintenance renewals for NMCI programs.
• Researched vendors to identify products that meet specifications and support bid strategy
• Requested quotes, support, and documentation from manufacturers and third party distributors.
• Leveraged spend analysis and data to support category teams, management and company compliance efforts.
• Tracked spend with preferred suppliers, spend in non-preferred channels and other key metrics to drive compliance and a cost savings of $4M.

Sr. Business Analyst

Confidential

Responsibilities:

• Prepared RFP pricing with data gathering to include: coordinate labor, subcontract, review, analyze and compile cost data; prepare price submissions for proposals up to $5M total contract value for NMCI enterprise.
• Produced financial pricing models in determining contract cash flow along with P&L analysis.
• Collaborated with the technical solutions team with targeted pricing to corporate profitability goals.
• Responsible for data analysis and management reporting.
• Provide accurate, timely reports and analytical information to support operational processes, client and supplier support functions, management and other users.
• Supported account stakeholders with other reporting and ad hoc information requests including performance metrics through compilation and interpretation of data pulled from various resources.

Confidential, Herndon, VA

Regional Logistics Manager

Responsibilities:

• Managed and directed five Logistics Coordinators who fulfilled materials procured with inventory management systems.

Confidential, Washington, DC

Sr. Business Analyst

Responsibilities:

• Negotiated mortgage commitments with lenders, retail banks (credit unions) and mortgage bankers providing best market (interest rate and price) execution for selling mortgage portfolios exceeding $1 million to Confidential on a daily basis.
• Successfully provided superior customer service to lenders by resolving business issues and inquiries while maintaining and establishing positive business relationships.

Confidential, Arlington, VA

Project Lead

Responsibilities:

• Directed and tracked project tasks and milestones ensuring targets where achieved and remained on schedule and within the budget. Reviewed proposals and negotiated purchase agreements with suppliers.
• Integrated flow of customer information via the shipping and receiving of airfreight, lowering distribution costs by 10%, and providing superior customer service.
• Spearheaded project with Procurement Department to setup an e-commerce channel for ordering cargo supplies.
• Oversaw departmental hardware installations and the processing of purchase and change management requests and service level agreements.
• Forecasted cargo demand by market segment and optimize space allocations for each market segment across the entire flight network. Managed sales contracts as well as promotion and spot rates, to maximize cargo revenue and profit margin utilizing key performance indicators (KPI).
• Prepared revenue, customer performance and category trend reports for Sales team and provided recommendations to increase profitability and account penetration by better understanding customer needs and industry.

Confidential, Calverton, MD

Sr. Financial Analyst

Responsibilities:

• Prepared budgets for Program Account Managers ranging from $250,000 to $5 million by tracking monthly contract performance utilizing Confidential CostPoint contract management database.

Confidential, Rocky Mount, NC

Profit Manager

Responsibilities:

• Built consensus while consistently managing profit margins across Business Sales Units (Healthcare, National Accounts, Lodging and Restaurant) on gross sales over $250m.
• Successfully managed $92 million National and Local Sales and Marketing Manufacturer Rebate program.
• Participated on sales strategies with VP of Sales, Procurement to establish ideas to improve margins by 12% on targeted products and customer accounts.
• Implemented pricing strategies to business sales segments that were successful in achieving the company's annual 12% profit margin performance goals.

Confidential, Richmond, VA

Sr. Loan Officer

Responsibilities:

• Managed day-to-day sales operations and supervision of loan originators (2).
• Generated new business opportunities in marketing mortgage products and increased sales by 30% resulting in $750,000 in additional revenue.
• Originated conventional 1st & 2nd mortgage products, FHA, VA loans in the sub-prime mortgage market and processed loans for closing utilizing Calyx mortgage origination technology.

Confidential, Richmond, VA

Sr. Business & Reporting Analyst

Responsibilities:

• Prepared Alltel System end-user reports to the investor services group (Investor Accounting, Payment Processing, Payoffs, Foreclosure and Assumptions Departments).
• Facilitated, trained and communicated system enhancements to internal teams.

Confidential, Mclean, VA

Sr. Financial Analyst

Responsibilities:

• Prepared monthly volume summary reports on mortgage portfolio and key performance indicators.
• Prepared and/or review monthly, quarterly and annual financial statement consolidations in accordance with GAAP.
• Designed and prepared corporate capital compliance reports for the Confidential and Federal Regulators.
• Developed ad-hoc mortgage-backed securities reports for distribution to HUD, Federal Reserve.
• Prepared and coordinate the preparation and review of quarterly financial statement filings, including drafting of the footnotes and MD & A.
• Prepared quarterly Confidential Board of Directors presentations.