SUMMARY:

• I'm a seasoned self - manager providing project-related and administrative executive-level support.
• I'm highly organized and pride myself on taking the initiative, exercising judgement and discretion to be efficient in fast-paced multi-tasking environments within the government and private sector.
• I excel at streamlining and implementing processes and working cross-functionally across an organization, this allows me to adapt to ever changing priorities.
• I have excellent interpersonal skills which allow me to maintain positive business relationships and foster an environment of mutual respect, understanding and support with stakeholders.
• I typically look beyond the "now" and formulate strategies for future success.
• Statistical data collection and analysis Scope and project definition
• Grants management Report development
• Database management Office management
• Process implementation Business correspondence
• Project tracking Federal, State, and County government background

EXPERIENCE:

Management Analyst

Confidential, Silver Spring, MD

Responsibilities:

• Develop and implement new office procedures and objectives, in accordance with the Office of Observations mission.
• Advise and assist managers, supervisors, and employees regarding program issues, comprehensive reports and identifying organizational initiatives.
• I brief senior leaders and executive staff daily on new initiatives and organizational policy changes.
• Provide day-to-day program management to Observations executive staff. Assist with the development of presentations, briefing materials and reports for SES Director.
• Review; analyze correspondence, spreadsheets and management actions items, update documents in tracking database.
• Implement short and long-range goals and objectives in coordination with executive staff.

Management Analyst

Confidential, Rockville , MD

Responsibilities:

• Accessed, entered and reviewed information in the Administrative Information System (AIS) database, assisted in monitoring a $63M budget. Tracked all incoming grants, agreements, correspondence and funding requests until funds are disbursed at the end of every fiscal year through the Paperless Administrative Support System (PASS database).
• Responsibilities also included managing multiple teams to obtain team-oriented results, projects, calendars for the Senior Executive, Senior Advisor, Supervisory Program Analyst and Administrative Officer.
• Accessed the Query, View and Report (QVR) System through the Confidential 's eRA (Electronic Research
• Administration) systems to query and obtain project award information through IMPAC II for the full life cycle of grants. Prepared financial reports, reviewed grants and agreements.
• Assured consistency with Confidential procedures on completeness, timeliness and formats of internal and external correspondence. Worked directly with OAR senior scientific staff managing and coordinating funding projects related to the mission of the OAR.
• Met with OAR program leads to evaluate and improve program areas, determine priorities and make recommendations. Prepared comprehensive status reports, management summaries, took meeting minutes and uploaded them into Microsoft SharePoint. Worked with staff and compiled projects in support of the OAR mission.
• Provided daily written reports of activities, accomplishments to the Administrative Officer. Collected, analyzed and organized relevant qualitative, statistical evaluation and program information.
• Organized meetings and conferences; invited attendees; confirmed speakers; prepared and disseminated agendas and handouts and other required documents.
• Read outgoing correspondence for executive levels approval and alerted writers to any conflict with the correspondence or departure from policies or executive viewpoints; made recommendations to resolve problems that might arise.
• Assisted with the preparation of the rebidding of the Technical, Administrative, Analytical, and Logistical Support
• Contract for the OAR.
• Developed and coordinated activities related to staff development, program planning, budget and strategic communications to the OAR.
• Performed time line planning, analysis and compliance for projects, meetings, conferences, as requested and required.
• Maintained databases, spreadsheets, arranged travel through GovTrip and Confidential .
• Gathered, analyzed information about processes and programs, prepared reports, drafted recommendations, letters and other documents for review and input for programs, policies and activities to improve the effectiveness of program operations. Evaluated grants, administrative program management,and financial program management areas.
• Coordinated the printing and conversion of paper documents to electronic files, reviewed computer data, and researched multiple projects for the Office of Inspector General ( Confidential ) audit.

Senior Executive Administrative Aide

Confidential, Bethesda , MD

Responsibilities:

• Provided general office support to the Director of the Regional Services Center and professional staff.
• Participated in meetings with staff to update and exchange information. Attended monthly administrative professionals meetings to obtain information, build consensus on activities and achieve mutual goals.
• Extensive interaction with general public, maintained relationships with constituents, business representatives; and Federal, State officials, and internal County government managers.
• Provided assistance to staff to ensure that routine responses to public inquiries on standard matters were appropriate and in compliance with policies.
• Responded to requests for information and/or assistance by walk-in, telephone, emails, and correspondence regarding notary services, parking permits, Ride On Bus issues, reserving conference rooms and any County related requests. Managed relationships with internal staff and external consumers, identified problems and recommended solutions. Maintained databases, office filing and record keeping systems; collected, analyzed data, prepared reports and tracked projects. Analyzed internal processes to determine operational effectiveness.
• Other responsibilities included monthly p-card reconciliation, tracking and payment of invoices.
• Evaluated resident's service requests utilizing a computer maintenance management system, Confidential to create service work orders through the portal to request, assign, post, and provide status on service requests/complaints and updates to system users; answered telephone calls, provided courteous and attentive service to multiple customers, and answered electronic requests made via e-mail, in person or through the portal of the Confidential Call Center System. Requests were also routed to appropriate County departments for resolution.
• Managed Directors calendar which included extensive meeting scheduling via telephone, email and supervised volunteers.

Project Coordinator

Confidential, Adelphi , MD

Responsibilities:

• Provided support for four VP's and one Director.
• Managed all calendars and coordinated logistics for the office.
• Processed all billing, invoices, expense statements, and supply orders for the division.
• Prepared presentations, spreadsheets, and requisitions.
• Scheduled all meetings and appointments.
• Assisted with procurement, requests for proposals, reviewed final bids and documentation that were submitted by bidders.
• Reconciled p-card statements within PeopleSoft and tracked departmental budget.
• Human resources and information technology liaison for new employees hired in the Operations, Planning,
• Procurement and Facilities departments at the university.
• Facilitated and processed human resources paperwork for new employees.
• Planned, analyzed, evaluated priorities, resource allocations workforce management and performance in support of operational requirements.
• Provided special event planning, meeting planning in conjunction with the Inn & Conference Center at the
• Marriott, and utilized extensive vendor relations.
• Coordinated Salvation Army angel tree program for the university and researched and managed special projects.

Project Coordinator

Confidential, Adelphi , MD

Responsibilities:

• Provided support to the President/CEO of Melwood, Senior Vice President, and Director of Communications.
• Prepared time sheets for payroll, updated reports and created mailing lists using Microsoft Access.
• Used document editing tools (e.g. Microsoft Office software, screen capture software, graphics packages) created, standardized and maintained documentation; ability to communicate effectively with both technical and non-technical users.
• Prepared check requests, credit card requests, and purchase orders.
• Opened and distributed mail to appropriate personnel within the executive office.
• Answered phones for the executive staff and greeted all incoming visitors.
• Devised and set-up new filing system and provided Internet research.
• Supported five VP's at the Confidential, managed all calendars, and coordinated logistics for the office.
• Provided event planning for the office as the liaison to the Marriott Hotel.
• Assisted with contracts and requests for proposals.

Executive Administrative Assistant

Confidential, Greenbelt , MD

Responsibilities:

• Provided executive support to COO/CFO, as well as the EVP and Directors within an 8(a) company.
• Prepared time sheets for payroll processing.
• Utilized a CISCO 7960 IP phone system.
• Processed all billing, expense reports, supply orders and invoices for payment.
• Coordinated and arranged domestic and international travel for staff in the corporate office.
• Reconciled corporate American Express statements and petty cash.
• Prepared presentations, spreadsheets, and field purchase orders.
• Assisted contracts department with preparation and assembly of requests for proposals and bid packages for public and federal agencies.
• Conducted site visits for meeting and hotel space for the company.
• Demonstrated ability to multi-task within a fast-paced environment while maintaining an emphasis on quality.
• Negotiated new contracts with the Marriott Hotel, Courtyard by Marriott, Shred-IT, and ABC Recycling Services.
• Participated in the development and implementation of plans for organizational projects and initiatives.

Confidential Coordinator

Confidential, Greenbelt , MD

Responsibilities:

• Managed the changes to the schedule and produced ad hoc reports on an as needed basis.
• Developed methods and procedures for the Confidential (Servicing Numbering Plan Area) Table.
• Performed a needs assessment to identify deficits, originated and managed documentation.

Engineering Training Coordinator

Confidential, Greenbelt , MD

Responsibilities:

• Managed the engineering training process, which included scheduling and registering employees for courses and seminars.
• Responsible for tracking and ensuring payment of vendor bills.
• Extensive employee and vendor interaction via the telephone and Internet.
• Assessed the training process and made adjustments to the process as required. Participated in the development and implementation of plans for organizational projects and initiatives.
• Monitored training budget.
• This included designing, writing training guides and user manuals.
• Interviewed all personnel in enterprise engineering group to create deliverable reports and procedures on
• Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), instructions, checklists, security documentation, and disaster recovery, troubleshooting and proposals.
• Interacted with the information technology and human resources departments in ordering workstations, setting up voice mail, email, and access to various systems within Verizon for new employees.

Assistant Office Manager

Confidential, Washington , DC

Responsibilities:

• Managed an office of 50 employees. Interviewed, supervised and trained Administrative Assistant/Receptionist.
• Maintained and managed all office inventories.
• Administered petty cash to staff persons, reconciled personal expense reports, petty cash reports, and made bank deposits.
• Coordinated and scheduled meetings, managed a multi-line phone system.
• Performed additional duties using the Confidential Powership 3 System, TMS Postage System, and various courier services.

Administrative Assistant

Confidential, Washington , DC

Responsibilities:

• Prepared and processed payroll weekly for over 120 employees.
• Maintained and managed office inventory including ordering supplies and maintaining office machines.
• Scheduled conference room, coordinated meetings, and planned monthly events.
• Maintained database for all pharmaceutical representatives, office timekeeper for staff.
• Managed key card entry system and issued key cards for all staff to access all satellite and main pharmacy areas within the hospital.
• Processed check requests, prepared bi-weekly newsletter, and devised forms.
• Processed and distributed all incoming and outgoing mail.

Assistant to the Director of Academic Services

Confidential, Atlanta , GA

Responsibilities:

• Organized and supported Director and seven staff persons.
• Assisted with planning and overseeing reconciliation of monthly budget statements.
• Managed and maintained office inventories.
• Issued bookstore requisitions to student-athletes and reconciled bookstore invoices.
• Developed, managed, maintained student-athlete database.
• Trained and assisted student-athletes with computer skills education and problem resolution.