SUMMARY:

• Confidential is currently expanding her knowledge on the design, implementation, and troubleshooting network infrastructure and security through a degree in cyber security.
• This knowledge coupled with the experience gained in the corporate world enhances her ability to solve complex problems and thrive in fast - paced environments.
• She is bilingual speaking French and English; she is well versed in the topic of political economy and management.

PROFESSIONAL EXPERIENCE:

Information Assurance Specialist

Confidential, Rockville, MD

Responsibilities:

• Utilize processes within the Security Assessment and Authorization environment such as system security categorization, development of security and contingency plans, security testing and evaluation, system accreditation and continuous monitoring.
• Apply current computer science technologies and Information Assurance (IA) requirements to the analysis, design, development, evaluation, and integration of computer/communication systems and networks to maintain an acceptable system security posture throughout the lifecycle of multiple national level mission system.
• Work with business process owners to ensure timely identification and remediation of jointly owned risk related issues and action plans.
• Perform comprehensive Security Controls Assessment (SCA) and write reviews of management, operational and technical security controls for audited applications and information systems.
• Manually review logs and provided documentation guidelines to business process owners and management
• Communicate effectively through written and verbal means to co-workers, subordinates and senior leadership
• Assist with review of policy, security alerts, guidance, regulations and technical advances in IT Security Management

Financial Advisory Delivery Center Associate

Confidential, Columbia, SC

Responsibilities:

• Third-party vendor risk assessment for a large bank: determined level of risk based on questionnaire provided to third-party vendors.
• Assessed technical, management, and operational controls on major application and general support systems to validate whether configurations have been implemented correctly
• Perform security testing and security control assessments on federal applications to ensure compliance with NIST SP 800 Series and agency specific requirements
• Audited and reviewed Information Security Policies of third-party vendors for a major banking client to ensure compliance with Standards for Attestation Engagements 16 (SSAE16) guidelines assessing design and operating control effectiveness.
• Reported to client any discrepancies found within controls.
• Conducted meetings with vendors via Webex to discuss IS Controls and if there was a need for additional information
• Engaged in team building exercises to share knowledge of effective IS practices to enhance team awareness and motivation.
• Created and updated A&A documentation such as the System Security Plan, Contingency Plans for new and existing systems based in new system enhancements or modifications. Evaluate, assess PII data within the system through the use of Privacy Threshold Analysis (PTA) and Privacy Impact Analysis (PIA). Performed FIPS 199 Categorizations, Privacy Impact Assessment
• Performed comprehensive Security Controls Assessment (SCA) and wrote reviews of management, operational and technical security controls for audited applications and information systems
• Developed and conducted Confidential & Confidential (Security Test and Evaluation) according to NIST SP 800-53A.
• Developed, documented, and briefed recommendation of mitigation strategies, and implementation of mitigation strategies on privacy risks and areas of non-compliance to improve the overall security posture.

Online Banking Customer Service Agent

Confidential, Charlotte, NC

Responsibilities:

• Supported Online Banking customers.
• Assisted telephone inquiries or need for basic trouble-shooting.
• Took care of customers’ service needs while actively seeking out opportunities to up-sell them on other Confidential products and services.

Early Device Queue Specialist

Confidential, Charlotte, NC

Responsibilities:

• Communicated with customers using web-based tools.
• Responsible for promoting and selling new and current products and services.
• Responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating them on features and benefits of their purchase/subscription.
• Made use of knowledge bases and proprietary troubleshooting techniques to resolve customers’ technical issue in a timely and cost-effective manner that didn’t entail product/part replacement or service cancellation.

Teller

Confidential, Baltimore, MD

Responsibilities:

• Consistently sought to delight customers and deliver exceptional customer service with a positive attitude.
• Promoted new products and services.
• Built customer loyalty by promoting and enabling friendliness environment for customers through courtesy by addressing each customer by name.
• Contributed to a positive team environment in the banking center through teamwork, team spirit, and coaching.