EXPERIENCE

INDEPENDENT CONTRACTOR

Confidential, Employer Service, Learning and Performance March, 2010 – June 30, 2010

• Provide analysis for redesign of ADP’s Manager Self Service and Employee Self Service instructor lead classes.
• Applied software updates to ADP Self Service Training and Development guide.

Confidential December, 2009 – March, 2010

• Implementation Consultant - member of implementation team for ADP Enterprise v.4 go live.
• Participated in parallel testing and go live.
• Member of Volvo Pogo (post go live) team, providing support to the payroll processing team, implementation team and project managers.
• Troubleshoot and provide resolution for ADP Enterprise table issues, employee data errors, and payroll discrepancies.
• Provide training to employees.

Confidential August, 2009 – October, 2009

• Part of Education Annual New Hire Campaign team. Processed new hire information. Data entry into ADP Enterprise.

Confidential Employer Services April, 2009 – August, 2009

• Instructional Design – Create and edit documentation for ADP Enterprise software: Benefits Setup, Benefits End User and Self Service using AuthorIt software.

Confidential August, 2007 – January, 2009

• ADP Enterprise v.5 training rollout team member - customized training, documentation, job aids, proofing and testing guides.
• Provided customized ADP HR training to HR Practitioners, General Managers, HR Admins and Frontline employees in preparation of Enterprise v.5 go live.
• Participated in UAT testing and parallel testing.
• Provided go live support for ADP Enterprise v.5 end users.
• Provided hotline support for Manager Self Service and Employee Self Service.
• Member of Call Center implementation team after go live.
• Processed new hire data and data corrections into ADP Enterprise v.5.
• Troubleshoot employee and table data issues, W2 verification.

Confidential April, 2007 – August, 2007

• Served as Velsicol temporary project manager during ADP Enterprise v.4 implementation. Duties included: meeting deadlines, data verification and status call participation.
• Produced customized user guides for ADP Enterprise Payroll, HR Maintenance and Position Management.
• Trained employees on ADP Enterprise modules including HR, Benefits and Position Management.

Confidential April, 2006 – June, 2006

• Produced customized ADP Enterprise Payroll and Maintenance v.3 User Guide for client payroll practitioners.

Confidential July, 2004 - August, 2007

• Provided ADP Enterprise HRMS (all versions) classroom training to hundreds of ADP National Account end users, including HR, Benefits, Payroll, Setup and Maintenance, ReportSmith, Position Management and other modules.
• ADP Customized Clients included:
• ProBusiness Division of ADP –worked with ADP instructional designer to develop and deliver custom training for ProBusiness employees. Class delivered: Prolink HR/Payroll Setup and Maintenance.
• Hyatt Corp. – Delivered custom documentation to Hyatt paymasters and controllers during training rollout throughout the United States.
• SMG – Delivered custom documentation to payroll practitioners for SMG training rollout.
• Other ADP Clients included: URS, Service Performance Corp., Volvo, Alameda Medical Center, AmeriPride, Luther Automotive Group, Atlas Air, IAC, Midwest Express, LSG, Neiman Marcus, VP Buildings, Factory Motor Parts and Wet Seal.

Confidential September 1994 – July, 2004
Alpharetta, GA

Confidential March, 2001

• Responsible for the successful implementation of Enterprise Autolink Payroll in accordance with the products and services specified in the client contract.
• Managed the implementation of multiple clients.
• Served as project manager and liaison for coordination of all services/tasks related to the business units: WGPS, Tax Service, Print Services, Data Center, Application Services and Custom Services.
• Analyzed and understood the client requirements for Payroll, HR and Benefits. Served as client advocate to ensure client deliverables were satisfied.
• Worked with project team to establish project plan and timeframes for key milestones. Monitored milestones and escalated as necessary when milestones are not met.
• Conducted internal status meetings as well as presented information and status to client and/or ADP management.

Facilitated the client transition to Account Management, Production and Support.

Reviewed project plans; test plans and results, status reports and issues logs on assigned clients.

Developed procedures and guidelines related to the Implementation Consultant tasks.

Education Specialist II December, 1998

• Certified HRizon and Enterprise Client instructor.
• Facilitated functional classes for HRizon and Enterprise HRMS.
• Maintained, developed and updated training materials.
• Provided customized client onsite training, Heinz.
• Developed workshops for training of internal employees.
• Served as mentor to new instructors.

Account Executive September, 1994

• Successfully complete the implementation of dealership software.
• Software installed: Finance and Insurance, Accounting, Payroll, Parts Invoicing and Inventory, and various add-on products. Other responsibilities included: account setups, ongoing training, troubleshooting and coordination with other ADP departments that interface with the implementation cycle.
• Client Instructor for all Accounting, Payroll, Parts and Inventory classes.

Confidential Villa Park, ILOffice Manager July, 1991 - 1994

• Responsible for supervision in the following areas: A/P, A/R and Payroll. Other duties: employee training, coordination of bid documents, support for sales department and customer service.

Confidential Naperville, IL Trainer/Account Manager March, 1987 - 1991

• Responsible for the coordination of Mitel, NEC and Octel telephone systems and voice mail installations within a 12-state region.
• Responsible for the data collection, completion and input of system database information according to customer specifications.
• Conducted training sessions and provided follow-up training upon request.
• Confidential Skokie, Illinois Trainer/Account Manager June, 1980 – 1987
• Conducted in-house and on-site training using specialized software for Court Reporting industry.
• Telephone support and extensive troubleshooting with users for hardware and software determination and solution. Software testing.

CERTIFICATIONS

• ADP Enterprise HRMS (All versions): Autolink HR/Payroll/Benefits Setup and Maintenance; HR and Benefits End User; Autolink Payroll Processing, Performance and Development, Position Management, ReportSmith I and II; Advanced HR modules and Associate AutoPay Baseline
• ADP PayForce: Payroll Processing for ADP PayForce, Employee Maintenance for ADP PayForce, Crystal Reports
• ADP HRizon (V7-9): Autolink HR/Payroll/Benefits Setup and Maintenance; HR and Benefits End User; Autolink Payroll Processing, Training and Development, Position Management, ReportSmith; Advanced HR modules.

SOFTWARE EXPERIENCE

• Microsoft Suite: Word, Excel, PowerPoint, Outlook and Snag It
• AuthorIt