COMPUTER EXPERIENCE:

Windows 95 - 98, Windows XP, Microsoft Office 2013 (Word, Word Perfect, Excel, Access, PowerPoint), Microsoft Outlook and Lync, IBM Display Write 4, Human Resources Information System (HRIS), PeopleAdmin, Administration Information System (AIS) and also PeopleSoft.

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Customer Service Associate

Responsibilities:

• Receive payment by cash or credit cards.
• Issue receipts or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods and add using cash registers, or optical price scanners.
• Greet customers entering establishment and provide excellent customer service skills at all times.
• Answer customers' questions, and provide information on procedures or policies.
• Sell bookstore items to customers.
• Maintain clean and orderly checkout areas and complete other general cleaning duties and emptying trash cans.
• Request information or assistance using paging systems.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during the shift, and reconcile this with total sales.
• Sort, count, and wrap currency and coins.
• Compute and record totals of transactions.

Confidential, Research Triangle Park, NC

Safety Administrator

Responsibilities:

• Provide administrative support to the Post - Approval Pharmacovigilance (PVG) department.
• Responsibilities include safety database entry
• Quality control and report distribution
• Program file creation
• Maintenance and document management
• Effectively communicate with program team members and client contacts.

Confidential, Durham, NC

Customer Service Associate

Responsibilities:

• Receive payment by cash or credit cards.
• Issue receipts or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods and add using cash registers, or optical price scanners.
• Greet customers entering establishment and provide excellent customer service skills at all times.
• Answer customers' questions, and provide information on procedures or policies.
• Sell bookstore items to customers.
• Maintain clean and orderly checkout areas and complete other general cleaning duties and emptying trash cans.
• Request information or assistance using paging systems.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during the shift, and reconcile this with total sales.
• Sort, count, and wrap currency and coins.
• Compute and record totals of transactions.

Confidential, Chapel Hill, NC

Administrative Assistant

Responsibilities:

• Process, verify, and maintain personnel related documentation, including staffing, recruitment, and classifications.
• Explain company personnel policies, benefits, and procedures to employees or job applicants.
• Gather personnel records from other departments or employees.
• Examine employee files to answer inquiries and provide information for personnel actions.
• Answer questions regarding application process, eligibility, salaries, benefits, and other pertinent information.
• Compile and prepare reports and documents pertaining to personnel activities.
• Process employment applications to evaluate qualifications or eligibility of applicants.
• Track new-hire interviews in spreadsheet and applicant tracking system
• Created the original version of the form now being used for all advertisement of vacant positions.
• Arrange for advertising or posting of job vacancies.
• Processed and managed the database for all special employment. ( I.e. Independent Contractors, Additional Employment, Secondary Employment and Dual Employment)
• Assist in the New Employee Orientation held for all University new hire employees.
• Train new employees om the interview scheduling process
• Provide backup support to the Background Check and Employment Eligibility Verification department.
• Provide backup for, the Assistant to the Director of Human Resources, with telephone coverage and other administrative duties.
• Responsible for running monthly reports in Excel.
• Reports submitted to the Department of Labor monthly. (Excel and DOL’s database)
• Participated on Interview panels for job applicants to obtain and verify information used to screen and evaluate them. coordinate and schedule candidate interviews
• Responsible for knowledge of all HR policies and procedures and explain upon request or requirement.
• Variety of other clerical duties.

Confidential, Durham, NC

Manager Local Office

Responsibilities:

• Responsible for the location and marketing the new office.
• Responsible for the grand opening and managing the local office.
• Hire and train employees for local office and satellite office.
• Manage and train employees on tax laws, software and data entry processes.
• Maintained all employees timekeeping records and processed them for submission to payroll.
• Responsible for the daily operations of both the satellite and local office.
• Responsible for printing the client's income tax refund or anticipation loan checks.
• Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
• Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
• Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
• Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
• Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
• Calculate form preparation fees according to return complexity and processing time required.
• Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
• Manage some bookkeeping via NetSuite
• Correspond with the corporate office, Internal Revenue Service and NC Revenue offices for refund anticipation loan and the electronic filing submission status.
• Process income tax returns for submission to the IRS and the Confidential of Revenue.
• Responsible for the opening and closing of both locations.
• Provide excellent customer service.

Confidential, Durham, NC

Asst. Manager

Responsibilities:

• Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
• Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
• Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
• Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
• Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
• Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
• Calculate form preparation fees according to return complexity and processing time required.
• Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
• Process income tax returns for electronic submission to the IRS and the Confidential of Revenue.

Confidential, Durham, NC

Customer Service Rep

Responsibilities:

• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested and arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Actively participate in new hire training program.
• Develop core skills in preparation for taking customer service calls. Meet minimum CSR performance requirements.
• Demonstrate ability to work independently upon completion of training.
• Accountable for phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.
• Multi-task and keyboard while researching, following-up, resolving and documenting issues of each call through efficient use of communication skills and navigating between multiple systems and tools.
• Timely follow up on pended items and routes incoming paperwork to correct departments for completion.
• Route claims to Claims department and Membership and Billing department as appropriate.
• Understand medical terms and communicate standard medical terms to customers.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
• Conduct routine research with understanding and knowledge of medical, pharmacy, and Confidential Association guidelines and policies.

Confidential, RTP, NC

Data Entry Operator

Responsibilities:

• Compile, sort and verify the accuracy of data before it is entered.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Store completed documents in appropriate locations.
• Locate and correct data entry errors, or report them to supervisors.
• Maintain logs of activities and completed work.
• Select materials needed to complete work assignments.

Confidential, Durham, NC

TeleSales Representative

Responsibilities:

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Obtain names and telephone numbers of potential customers from sources such as telephone directories.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Maintain records of contacts, accounts, and orders.

Confidential, RTP, NC

Data Entry Operator

Responsibilities:

• Enter data into computers for use in analyses or reports.
• Compute and analyze data, using statistical formulas and computers or calculators.
• Compile statistics from source materials, such as production or sales records, quality-control or test records, time sheets, or survey sheets.
• Enter asthmatic data received from surveys.
• Maintain and update all files.

Confidential, Durham, NC

Customer Service Rep

Responsibilities:

• Sell telephone services and/or equipment, such as call waiting, caller ID or processing telephone installations for residential or business use.
• Assist customers with applying for new residential or business telephone service and with changes to existing service.
• Process new service, transfers, disconnects and changes for both business and residential landline service.
• Contact prospective customers to present information and explain available services.
• Determine customers' financial services needs and to sell services that address these needs.
• Appointed supervisor in the absence of the supervisor.
• Process forms online to complete all sales and installation orders.

Confidential, RTP, NC

Data Entry Operator

Responsibilities:

• Compile, sort and verify the accuracy of data before it is entered.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Store completed documents in appropriate locations.
• Locate and correct data entry errors, or report them to supervisors.
• Maintain logs of activities and completed work.
• Select materials needed to complete work assignments.
• Load machines with required input or output media such as paper, cards, disks, tape or Braille media.
• Enter data received from surveys.
• To assist the manager in the distribution of work to employees.

Confidential, RTP, NC

Medicaid Administrative Asst.

Responsibilities:

• Provide assistance with the preparation of project-related reports, manuscripts, and presentations.
• Prepare, manipulate, and manage extensive databases.
• Prepare tables, graphs, fact sheets, and written reports summarizing research results.
• Perform data entry and other clerical work as required for project completion.
• Code data in preparation for computer entry.
• Assist the Government Affairs, Medicaid Administrator with soliciting Confidential products to all US for the Medicaid patient use approval.
• Interact and assist the Medical, Legal and Marketing department.

Confidential, Durham, NC

Customer Service Manager

Responsibilities:

• Receive payment by cash, check, credit cards or vouchers.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods and add using cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Sell tickets and other items to customers.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Request information or assistance using paging systems.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Assist with duties in other areas of the store, such as monitoring fitting rooms’ items.
• Sort, count, and wrap currency and coins.
• Supervise others and provide on-the-job training.
• Bag, box, wrap, or gift-wrap merchandise for customers.
• Compute and record totals of transactions.
• Compile and maintain non-monetary reports and records.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Cash checks for customers.