Level 2/ Level 3 Customer Svc Analyst Resume

OBJECTIVE:

To obtain a position in Customer Service where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image.

SUMMARY

15+ years of Call Center Supervisor/Customer Service Rep experience
Excellent written and verbal communication skills with an eye for detail
Extremely productive in a high volume and high stress environment
Well versed in MS office that includes MS word.
Outlook express and MS access
Well versed in internet operation
Account Payment Collection/Payment Process
Behavioral Management Certification

PROFESSIONAL EXPERIENCE

Confidential

Level 2/ Level 3 Customer Svc Analyst

Responsibilities:

Responsible for researching and analyzing complex inquires related to (EHR) Electronic Health Records program. Respond to State Medicaid director, Congress, and other entities of the Federal Government to resolve high priority issues. Perform as liaison between development, operations, and business teams.
Using Remedy system, accurately assessment of trouble tickets in accordance with standard operating procedures, monitoring assigned tasks to resolution.
Create documents, scripts, to describe an outline operation cycle and use cases related to business process improvements.
Developed and implemented a quality control training improvement program that decreases analytic error.

Confidential

Customer Service Representative

Responsibilities:

Responsible for conducting prescreening intakes on potential clients
Directing existing clients through the correct pipeline to connect with attorneys
Perform Inbound/Outbound call taking

Confidential

Customer Service Representative/Medical

Responsibilities:

Responsible for assisting applicants for the purpose of verifying eligibility for medical insurance coverage
Responsible for answering questions on processing qualified health plan insurance Enrollment, insurance coverage and billing procedures
Handle the tasks of preparing online applications for qualified applicants to apply for
Medicaid coverage through the Affordable Care Act.

Confidential

Customer Service Representative/ Registration & Scheduling

Responsibilities:

Global Registration and Scheduling Command Center. Highly skilled in the procedures of admission and registration of all test candidates in a courteous and Time efficient manner.
Verifying eligibility of candidates to test. Collecting of Payment from client for services
Ability to complete demographic data, financial data and prelicensing information data collection accurately
Able to respond and resolve oral and written inquiries efficiently as well as escalate to proper channel if needed
Demonstrated knowledge of safety related to work behaviors to make sure secure job performance and work environment

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship