Attrition Specialist Resume

CAREER OBJECTIVE:

Highly skilled detail oriented professional with proven experience in financial analysis, collections and customer service. Looking to continue to utilize and expand my expertise in the account analysis and collections fields assisting a progressive, competitive company realize its goals.

SUMMARY:

Solid technical competence in Oracle, SAP, People Soft and basic Windows Office Suite
Excellent organizational skills focused on the commitment to on time performance, detailed reporting and analysis of information both verbally and written.
Ability to transition easily from solitary to team work atmosphere with exceptional customer service, internal and external, as goal number one.
Superior problem solving techniques with the ability to research and identify the issues and properly communicate corrective action with the customer, management or peripheral accounting departments to ensure proper documentation and a detailed paper trail.

PROFESSIONAL EXPERIENCE:

Confidential

Attrition Specialist

Responsibilities:

Processing of contract and reduction request received via email and internal request.
Work closely with our internal team AE’s, Renewals group and customers.
Maintain a high level of processing and accuracy with superior customer service.
Our main focus is increasing customer success and building continued product loyalty.

Collection Analyst

Confidential

Responsibilities:

My primary duties require account analysis that facilitates timely cash flow.
Providing supporting documentation necessary to facilitate the payment process.
Resolve customer billing disputes working with our internal sales operations team.
Negotiate payment plans for financial distress accounts.
Participate on process improvements projects as assigned.
Exercise good judgment consistently with internal and external customers.
I have been a major contributor helping our team meet and exceed company goals.

Confidential, Fremont, California

Collection Analyst

Responsibilities:

I was assigned two major Distributor accounts working on payment reconciliation.
My position was to resolve customer payment disputes and reconcile payment application.
I worked closely with the customer’s accounts payable team and our internal accounting.

Confidential, San Jose, California

Collection Analyst

Responsibilities:

Manage a commercial portfolio of 50 million dollars. Assist with customer billing and collection issues. Work closely with departments to expedite customer support.
Responsible to assist in all area of collections and reporting.
Contract Positions: Credit Analyst and Collection Specialist 2002 to 2004

Confidential, Cupertino, California

Accounts Receivable Supervisor

Responsibilities:

Responsible for the WorldWide Company receivable collection for a 27 million - dollar company portfolio.
Managed a staff of three-credit analyst to ensure timely collection efforts.
Worked closely with outside sales staff to ensure excellent customer service and support.
Provide quarterly accounts receivable information for preparation of the company’s quarterly audits.

Confidential, Milpitas, California

CREDIT AND COLLECTION ANALYST

Responsibilities:

Responsible for Accounts Receivable balance and collections.
Within Lucent Technologies DSO requirements.
Superior communication skills to ensure credit risk analysis and forecasted cash flow.
Daily and weekly communication within the Lucent reporting structure.
Daily and weekly communication with customer base especially, all past due aged receivables.
Timely processing of credit adjustments for product returns, payment application and communication with external and internal customer.
Provide weekly updated forecast to Direct report and Upper management.
Detailed documented communication on customer following due diligence process and procedures.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship