Franchise Owner Resume Columbia, MD - Hire IT People

SUMMARY:

To secure a position within a company that will allow me to continue utilizing my excellent customer service and administrative skills. To contribute to the company growth, assist in advancing an efficient operation. To establish a career, experience professional/personal growth and continued success.

TECHNICAL SKILLS:

Ability to type 52WPM
Knowledge of Microsoft Word & Excel
Access accounting program
Operation of all office equipment
Excellent written and oral communication skills

EMPLOYMENT HISTORY:

Confidential, Columbia, MD

Franchise Owner

Responsibilities:

Business owner under commercial cleaning contract with local business offices,
Responsible for ensuring building cleanliness according to the contract specifications.
Responsible for managing up to 6 employees at a time, processing payroll, organizing when employees will arrive at locations and ensuring cleaning is complete and buildings are secure upon exit.

Confidential, Fulton, MD

Member Services Representative

Responsibilities:

Providing members, customers, patients, and providers w/ accurate, consistent, timely, meaningful information and prepare them to fully utilize and maximize the benefits of their KP coverage and Confidential Medicare benefits.
Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines while increasing customer satisfaction and retention.

Confidential, Rockville, MD

Member Service Representative

Responsibilities:

Providing Confidential Permanante members, customers, patients, and providers w/ accurate, consistent, timely, meaningful information and prepare them to fully utilize and maximize the benefits of their Confidential coverage and Confidential Medicare benefits
. Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines while increasing customer satisfaction and retention.

Confidential, Hanover, MD

Lead Customer Service Representative

Responsibilities:

Providing customer with account assistance in an in - bound call center answering 48 plus calls per day.
Responsible for taking ownership of all presented account issues, fulfilling customer request involving all facets of account management including billing, account changes, technical support and appropriate follow-up.
Responsible for educating customers on self-service account management options and resolving all issues.

Confidential, Baltimore, MD

Administrative Assistant

Responsibilities:

Providing assistance to Senior Project Managers in construction office.
Responsible for contacting subcontractors by phone, fax or mail to discern interest in bidding on upcoming projects.
Responsible for printing, storing and shipping Blueprints for prospective bidders.
Assisting with accounts payables and receivables, preparing invoices, payment follow-up, new vendor/subcontractor file set, typing contracts, Amendments and Bid documents.

Confidential, Burtonsville, MD

Account Manager

Responsibilities:

Providing account resolution to customers in an inbound call center answering 70 plus calls per day.
Responsible for achieving sales and calls per day quota. Responsible for explaining and detailing all transactions to customers, forwarding account research and dispute claims to appropriate departments.

Confidential, Jessup, MD

Lead Customer Service Representative

Responsibilities:

Providing assistance to customers in a manufacturing inbound call center environment.
Responsible for answering 47 plus calls per day.
Handling all facets of billing, orders, scheduling, tracking and resolving escalated issues.
Responsible for working closely with warehouse on escalated issues to ensure timely delivery of products.
Assisting other representatives with problem resolution, providing one on one training to new representatives and serving as a lead representative/supervisor when needed.

We provide IT Staff Augmentation Services!

Franchise Owner Resume

Columbia, MD

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