Member Service Risk Management Representative Resume

SUMMARY:

Customer Service Accountant seeking a position that will utilize my analytical skills, and offer the opportunities for professional growth.

PROFESSIONAL EXPERIENCE:

Confidential

Member Service Risk Management Representative

Responsibilities:

Chargeback Visa Debit Card & MasterCard transactions for Credit Unions
Draft Request for Visa Debit Card / MasterCard Disputed Transactions
Emails to Credit Unions & Telephone Calls
Visa / MasterCard Fraud Reporting to FIS
Preliminary Notice of Loss &Write - Up Online Bond Notice
Letters to Cardholders in reference to Case
Process in Excel spreadsheet
FISERV System & Card Management
SPC

Confidential

ATM Specialist and Fraud Supervisor

Responsibilities:

Balancing figures (where do the figures come from?) using Microsoft excel using e-Reports from FIS
Exporting the PE610 Report.
Processing emails from each Financial Branch(s) after ATM envelopes are pulled from the from varies locations
Process corrections and disputes (of what) manually and electronically
Process various type of adjustment on-us or foreign
Resolve members’ concern such as; via telephone, email or mail
Create and circulate daily balancing report
If the spreadsheet is not in balance locate the outage
Trained, coached and motivated teammates to perform at the higher standards
Balance spreadsheet using Microsoft excel rejects daily
Process all rejects to members’ account manually
Maintain and interpret information from variety of documents
Research any debits discrepancies as needed

Confidential

ATM Specialist and Fraud Supervisor

Responsibilities:

Set-up payroll, deductions and transfer
Accurately post credits and debits to members’ account manually or electronically
Verify all Confidential Files to the Confidential System
Process any payroll Recalls
Process Job Stream program to post Payroll
Pull totals and adjustments information from Client Central Program
Post transactions to members’ account manually
Balance totals on excel spreadsheet
Process database of membership that hasn’t used their accounts within 5years of opening
Process written letters to each account to notify them of an activate account
Process email and telephone calls to update membership information
Process to close accounts & Process deposits checks
Process transfers of funds
Process withdrawing checks from the accounts
Report remaining files to the State of Florida as Abandoned Property
Report files to other States as needed before deadlines
Process Stop Payment Request
Process Written Statement Under Penalty of Perjury
Process BSA Reporting
Process Remotely Created Checks
Process Incoming / Outgoing Wires & Process International Wires
Process Fed Cash Orders & Process Fed-Web Returns
Scan checks for branch capture
Process E-mail & telephone Request
Process Optical Reports and balance
Back-up Co-workers
Monarch Pro Program (software) & Microsoft Word (software)
Microsoft Outlook (software)
Microsoft Excel (software)
SQL - (software language)
Teller Navigator and SmartTerm
DataNavigator
Optical
Wayne Barnett (BSA reporting)
Power Point
Copy Machine & Fax Machine
Branch Capture System
CorporateOne(international Wires)

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