Customer Service Admin Resume

SUMMARY:

I have extensive customer service, technical, and managerial experience. My objective is to provide excellent support and service to the customer and my fellow employees.

WORK EXPERIENCE:

Confidential

Customer Service Admin

Responsibilities:

As part of this team I receive incoming calls regarding the product supported.
I am responsible for trouble shooting issues that arise with the product.
The issues involved are technical and product capabilities.
The resolution of these issues are very time sensitive.
The product in reference is in the hospitality industry.
Each interaction with the customer must be recorded in the internal ticketing system.

Confidential

Client Services Coordinator

Responsibilities:

In this position, on a daily basis, I communicate with a wide variety of external contacts including employees, health care providers, designated client contacts, and with internal clinical and operations staff. I accept ownership of service issues and provided timely, accurate and thorough resolutions.
Some key responsibilities would be to complete the intake process for employees requesting Confidential, provide member education and/or instruction specific to the service requested, and verify member eligibility and entitlement for FMLA leave.
I am tasked to meet all call center standards for average speed of answer, call abandonment, and return calls and complete post - call work in a timely manner including generation of customer communication materials and complete the mail process.

Confidential

Customer Service Representative

Responsibilities:

In this call center position, I was responsible for answering incoming calls and emails regarding product inquiries and order placement.
Other duties included contacting all customers regarding late shipments due to lack of product via email and outgoing calls, updating data entry regarding product discrepancies, responding to bids on product offered thru eBay, writing blog entries about new product, and checking incoming product to ensure the correct data is entered into our inventory.
This call center also has a retail store attached to it.
While in the store my duties include greeting and providing information regarding the product displayed, at times providing demonstrations of writing instruments, and walking the customer thru the checkout process.

Confidential

Customer Service Associate

Responsibilities:

As a customer service associate I was responsible for providing information regarding all products carried.
As well as check out, stocking, and shipping of said products.
Creation of flyers, handouts, and seminar information regarding events sponsored by the apothecary was also an aspect of my daily duties.
Researching all up to date studies and articles regarding products and ensuring that the customer has the best information available is part of the service I provide.

Confidential

Supervisor of Customer Service

Responsibilities:

In this position I was responsible for teaching cashier’s excellent customer service during the check out process.
I also assisted during busy check out situations as well as greeting the customers and directing them to the proper areas of the store for their shopping needs.
I was responsible for customer escalations and the swift resolution of said escalation.
Other duties include the scheduling of the cashiers, cash drops, and ensuring that the employees stay up to date on corporate e-learning requirements.

Confidential

Help Desk Specialist

Responsibilities:

In this position I was responsible for telephone-based Tier 1 remote technical support with particular emphasis on Microsoft office (Outlook, Access, Excel, and PowerPoint).
As well as basic telephone support of hardware (PC’s, servers, routers, hubs, etc.), operating systems (Win95, Win98, NT, XP, Vistas) and Maxim’s core business application, Confidential .
As a Help desk specialist I answered and provided resolution for 200+ support phone calls per week.

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