Logistics Associate Resume Winchester, VA - Hire IT People

SUMMARY:

Solutions - focused Technical Writer and Software Tester with 21 years of experience in Information Technology; high-level proficiency with QC, WinRunner, and QTP toolsets.
Excel in creating test plans and running automated test scripts to pinpoint software defects, track bugs, open defects reports and validate functionality. Serve as a value-adding member of QA teams.
Excel in writing, edit, format technical documentation including: Policies, Procedures, Workflow Diagrams, User Manuals, Use Cases, and Forms.
Maintaining documentation by creating original documents, revisions, reviews, and archiving.

TECHNOLOGY & TESTING PROFICIENCIES:

Skilled in Technologies: HP QuickTest Professional, HP Quality Center, HP WinRunner, Cisco Network Monitoring Tools, CICS, Remedy Ticketing System, Sharepoint, Lotus Notes, O&M Administration Tools, Nortel Network Monitoring Tools, Change Request Management Tools, Software Development Life Cycle

Testing Methodologies: System Testing, Reliability Testing, Feature Testing, Acceptance Testing, Functionality Testing, Validation

Platforms: Web Applications, PowerBuilder Platform, Windows, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Winchester, VA

Logistics Associate

Responsibilities:

Provide office support logistics operations.
Answering phones, maintaining excel spreadsheets.
Monitoring software applications for logistics routing of freight.
Tracking and tracing shipments of freight through major National Carriers and Local Carriers.

Confidential, Winchester, VA

Temporary Office Assignments

Responsibilities:

Provide office support in various assignments. Answering phones, maintaining excel spreadsheets, organizing files, opening trouble tickets.
Monitoring software applications for logistics routing of freight.

Confidential, Winchester, VA

Program Specialist/Software Tester/Technical Writer

Responsibilities:

Provide analysis of current systems, processes, and technology for various elements within Confidential to define functional requirements and recommendations for increased efficiencies through implementation of software changes.
Prioritize multiple software requirements and projects to ensure changes are made in a logical and efficient sequence with repeatable methods.
Works with Information Technology experts to ensure that system requirements are fully understood by programmers and system developers and meet all system development life cycle standards and requirements.
Serves as authoritative subject matter expert for specified areas of software development and functions.
Plans, organizes, establishes priorities, and validates completion of requirements-gathering and system analysis tasks.
Develops documentation and communicates business practice modifications resulting from software changes.
Served as Assistant Administrator of SharePoint Website for Department.
Analyzes research findings and conveys analysis by preparing technical documentation.
Run SQL Queries to analyze database records for research.
Maintain cooperative relationships with developers and communicate with both technical and nontechnical stakeholders.

Confidential, McLean, VA

Program Implementation Manager

Responsibilities:

Implement effective planning, interpersonal, organizational, conceptual and technical/logical problem solving skills with the ability to synthesize technical information and apply it to business solutions.
Set priorities and manage customer expectations achieving results as part of an effective team and effectively prioritizing and multitasking under deadlines.
Provide implementation support to key member banks and processors in the US Region.
Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact. Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives.
Assess operational opportunities to increase service quality or efficiency.
Responsible for tracking all changes effected and report monthly to management. Accurately maintained and documented all procedures.

Confidential, McLean, VA

Global Network Analyst

Responsibilities:

Monitor, manage, isolate, and resolve communication problems affecting normal connectivity to Visa Networks
Area Member Network, Corporate IP Network, and International ATM
Network. Provide error trend analysis and diagnose chronic network problems.
Coordinate and implement scheduled and emergency Network changes.
Maintain and implement new Operations Procedures.
Maintain ISO 9000 documentation on Network Operations Procedures.
Provide second and third level fault isolation and replaced network cards and boards in ATM Switches, as necessary.
Work with Cisco Routers and Switches to determine and correct network faults.
Perform NCP Loads.
Work with vendors and telecom carriers to isolate, resolve, and upgrade software and hardware as necessary.

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Logistics Associate Resume

Winchester, VA

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