Content Onboarding Operations Engineer Resume San Jose, CA - Hire IT People

TECHNICAL SKILLS:

Experienced Bug writer using JIRA and Confidential ’s Radar System
Experienced in being team Bug Admin (within Radar and JIRA)
Experienced in Black Box and Regression testing as well as creating test cases
Proficient with MS Office, Photoshop, Acrobat Pro, Capture One, and Aperture
Trained Photographer with strong knowledge of DSLR and Mirrorless Camera systems.
Strong understanding with AWS storage solutions, XML, and HTML 5.
Thrive in fast paced, high energy environments and able to work under pressure
Keen eye for detail and able to effectively multitask and work in a team.
Fluent in English, proficient in Farsi

PROFESSIONAL EXPERIENCE:

Content Onboarding Operations Engineer

Confidential, San Jose, CA

Responsibilities:

Complete Advertising placement audits for linear based channel content.
Complete daily validation logs and reports for upper management and executives about ongoing issues with linear content.
Record Bugs and complete daily tasks in JIRA.
Trouble shoot AWS S3 storage issues.
Track and maintain status of all bugs created by team in JIRA.
Onboard Linear and Video On - demand assets into Verizon’s FiOs Cable TV ecosystem.
Perform Hourly QC Audits of newly ingested Video on Demand assets.
Record detailed information of all ingested Video Content (Linear and VOD).

Staff Photographer

Confidential, San Francisco, CA

Responsibilities:

Complete photo assignments all over the city of San Francisco for two monthly news publications.
Prepare all photos to newspaper specifications for printing.

OS X Photo Applications QA

Confidential, Cupertino, CA

Responsibilities:

Complete Daily functional, performance and compatibility testing for the legacy iPhoto and Aperture applications with in-development OS X and iOS updates.
Perform detailed regression testing on found bugs.
Communicate with iPhoto and Aperture users on how to resolve issues with iPhoto and Aperture.
Keep detailed records of all testing completed and provide the rest of the QA team with daily reports or completed tests and bugs found.
Complete new RAW camera compatibility testing for iPhoto and Aperture.

Video Ingestion and Quality Control Specialist

Confidential, Mountain View, CA

Responsibilities:

Ensure all media asset file elements are received, encoded, packaged, and published on schedule.
Make on the fly adjustments to media asset files as directed by our content providers
Keep in constant contact with content providers about video publishing schedules as well as providing 30, 60 and 90-day analytics about viewership and channel performance.
Created content provider intake guide and quality control guide for all video content in the Milk Video App.
Complete very detailed quality control process on all videos as they enter the Milk Video application ecosystem.
Keep detail records of all video content and its progress in Confidential 's Content Management System.

Photo Specialty Sales

Confidential, Campbell, CA

Responsibilities:

Provide excellent customer service for all types of photo specialty customers via phone, email and in person.
Give customers expert knowledge and advice about photography equipment like cameras, lenses, and lighting.
Helped store achieve Nikon Elite Dealer Status for 2013 and 2014.
Help management complete cycle counts and other inventory tasks.

IT/Technical Support Professional

Confidential, San Carlos, CA

Responsibilities:

Provide 24/7 technical support for very busy real estate broker and sales team via Skype, iChat, Email, and in person.
Train realtors and support staff with new software and sales aids.
Implement new customer management system for broker and sales team.

Personal Banker

Confidential, Los Altos, CA

Responsibilities:

Create and sustain long-term relationships with our customers.
Help bank manager with a second set of eyes when counting money and accepting Federal Reserve shipments.
Provide custom bank solutions for retail and business customers.

Specialist/Trainer

Confidential, Palo Alto, CA

Responsibilities:

Provided first level technical support over the telephone in a very busy environment (20-60 calls an hour).
Provided first level technical support for Confidential Mobile devices (iPad, iPhone, iPod) for software and hardware issues.
Provided technical sales support to the business sales team to aid them in providing business and professional customers with great sales solutions.
Translated “techno-speak” into layman’s terms by educating customers about Confidential technology.
Sales leader with over 1.2 million dollars in sales for 2009, 2010 and 2011.
Certified Trainer in Mac OSX, iLife, iWork, Aperture and iOS Devices.

Elections Inspector/Field Tech

Confidential, San Mateo, CA

Responsibilities:

Supervise a voting precinct during elections.
Provide technical support for groups of voting precincts via telephone and in-person.
Supervise groups of Poll workers.
Helped registered voters use the E-Slate Electronic Voting Machine.
Complete report logs and incident reports.