SUMMARY:

• A Business and Data Analyst with extensive experience in business process re - engineering and re-tooling, I bring my enthusiasm and drive to lead cross-functional teams in the development and implementation of efficient business solutions.
• My background in data analysis and management of business processes and systems enables me to offer a holistic view of both business requirements and technology options, resulting in optimum analytical performance to support data-driven organizations.
• The type of opportunity I’m looking for now is one that embraces innovative and collaborative thinking as a vehicle to improve business results as well as enhance the user experience.

S KILLS & EXPERIENCE:

Advanced skills in Confidential Office Suite (Word, Excel, Visio, PowerPoint, SharePoint, Project), SharePoint Administration, Oracle, Business Objects, Salesforce.com Administration, Sales Cloud, Service Cloud, Salesforce Lightning, Salesforce.com Reporting & Dashboards, LeadLander, Wave Analytics, DocuSign, DemandTools, DataLoader, MS Dynamics, Tableau Business Intelligence (Desktop & Server), MS SQL Server, InsightSquared, NGP/VAN/VoteBuilder, Business Process Improvement, SOX Compliance, Program Management, Project Management (PMBOK), Business Analysis (BABOK), Agile & Scrum methodologies

EXPERIENCE:

Confidential

Caucus & Convention Manager

Responsibilities:

• Train and manage a team of 30 full and part time Data Entry Clerks
• Facilitate the collection and processing of Caucus Sign-In Sheets and Surrogate Affidavit Forms (230,000+)
• Prioritize list and reporting needs to prepare source data for computer entry
• Develop standard and ad hoc reports in VoteBuilder (CRM) to ensure data quality and measure progress
• Train and manage approximately 120 day-of convention volunteers
• Process convention registration data for creation of sign-in lists, credentials, etc.
• Assist convention attendees with questions and troubleshooting as they use online tools to register for events, etc.
• Facilitate the collection and processing of Confidential
• Assist with collecting and disseminating information about Confidential ’s Delegation to the National Convention

Confidential

Salesforce Administrator

Responsibilities:

• Work with account teams to ensure data integrity including contacts, leads, campaigns, opportunities, dashboards and reports
• Design, build and automate reports from Salesforce and other internal platforms such as Insight Squared; analyze results and communicate to management and executive staff; recommends new and improved reporting options
• Support indirect sales/channel partners with reporting needs and KPI measurements involving partner-related data sets
• Manage Salesforce development, maintenance and upgrades including integration of new tools such as LeadLander
• Oversee the development and implementation of new Salesforce Lightning Experience for multiple user groups

Confidential

Business Systems Analyst

Responsibilities:

• Plan, conduct, direct and document the analysis of existing business workflows and requests that require the creation, updating and/or enhancements within Salesforce.com (SFDC)
• Develop both high-level and detailed business and functional requirements documentation to support business needs and identify appropriate solution(s) within a technical business environment.
• Design and implement enhancements, configurations and maintenance work within SFDC
• Utilize best practice process knowledge and understand how business workflows and processes can be supported within SFDC
• Design and build Tableau reports and dashboards using SQL to join multiple data sources
• Make recommendations to business and other impacted parties regarding solution or workflow options and deployment strategy
• Successfully communicate requirements to technical and non-technical audiences
• Participate in business strategy discussions and solution design based proven/observed expertise

Confidential

Sr. Marketing Data Analyst

Responsibilities:

• Lead infrastructure re-tooling to enhance data analytics capabilities with Tableau Desktop and Server
• SFDC system administration and configuration including custom objects, page layouts and workflows
• Support the leadership team with software development consultation, quality assurance and implementation, data gathering and data analysis
• Collaborate with IT to manage and implement customized integrations with other sales and marketing systems
• Streamline and improve reporting processes and procedures on an ongoing basis to maximize efficiency and productivity
• Evaluate and select in concert with IT various data suppliers and enhancement technologies that work in concert with SFDC
• Develop project specifications and schedules, working with business users to document process flows and business logic
• Create dashboards and reports to measure database cleanliness, campaign effectiveness, lead distribution, pipeline contribution, ROI
• Champion SFDC & Tableau within Marketing, educating other team members on the capabilities and potential applications

Confidential

Business Systems Analyst

Responsibilities:

• Analyze and troubleshoot user issues with Confidential proprietary tools and processes
• Create and maintain documentation of known issues and resolutions
• Gather and document business requirements for Dynamics system enhancements
• Create and update work aides and user process guides
• Assist users with Dynamics troubleshooting and training needs
• Develop intuitive reports to support management KPIs

Confidential

Business Operations Analyst

Responsibilities:

• Report development and analysis of Seller fulfillment activities
• Seller performance evaluation and trend analysis
• Seller conference call coaching to attain improved compliance
• Development and implementation of initiatives to ensure improved Seller performance

Confidential

Sales Operations Analyst / SFDC Administrator

Responsibilities:

• Sales reporting, forecasting, and trend analysis utilizing SFDC & Excel
• Sales commission analysis, Buying Program discount/tier analysis
• Sales campaign and lead management including HubSpot integration with SFDC
• Administration and configuration of SFDC including custom objects, page layouts and workflows
• Develop workflow rules for various tasks and Email alerts as per the requirements.

Confidential

Data Analyst

Responsibilities:

• Diversity and minority procurement reporting and trend analysis
• Capital and non-capital expenditures across all University departments

Confidential

Global Program Manager

Responsibilities:

• Manage multiple project cycles from Initiation to Closing using PMI standards and methods
• Lead cross-functional team for system enhancements and COTS implementations
• Coordinate QA, global user testing, and release scheduling with IT operations
• Create and maintain global process/project documentation including comms and change management (Prosci)
• Manage Oracle ERP system break-fix events to identify and resolve the issue transparently
• Coordinate M&A integration process re-engineering for acquired companies, technologies, and product lines
• Gather and document business requirements to prioritize system changes with Sr. leadership
• Coordinate and facilitate business initiatives of assigned Manager’s Forum (KPI enhancement strategy)
• Identify resource needs for specific projects and track resource allocation to maintain balance
• Lead and manage global policy changes including training and change management (Prosci)

Global Process Manager

Confidential

Responsibilities:

• Improve and globally align processes for the global team using BPI methodology
• Global project coordinator for SFDC Contract Management System development and 3-phase launch
• Administer Oracle system enhancements, testing, and integrations with other internal and external applications
• Global dept. delegate to the Licensing Programs Core Launch Team with the Office of Pricing & Licensing
• Business Owner Approver, Contract Management reporting systems (Business Objects)
• Develop and lead global team in training initiatives
• Track, report and maintain quality metrics globally (Business Objects); lead corrective actions

Contract Admin Coordinator

Confidential

Responsibilities:

• Lead innovative process improvements and maintain process documentation for global team
• Process revenue contracts for entry into Oracle ERP system
• Perform quality checks and maintain metrics as required
• Perform testing for system enhancements
• Internal interpretation and analysis of licensing/revenue contracts for sales, Order Ops, Channel Ops