Charge Nurse Resume Denton, MD - Hire IT People

SUMMARY:

EMPLOYMENT HISTORY:

Confidential, Denton, MD

Charge Nurse

Responsibilities:

Provided nursing care to patients, including monitoring vital signs and patient behaviors
Assisted with activities of daily living; trach care, G-tube care.
Maintained effective communication with clients, doctors, family members, and teachers

Confidential, Metropolitan Washington

Help Desk Analyst

Responsibilities:

Resolved users’ technical problems via phone and email; assisted with application problems, ERP, Propworks
Installed software, map printers and drives
Created accounts for LiveLink, installed Microsoft Lync, created tickets using Service Now
Monitored network and broadcast outages
Managed active directory
Set up phones/tablets

Confidential, Baltimore, MD

Sterile Technician

Responsibilities:

Oversaw receiving and storage and issuing of materials, supplies and instruments.
Provided quality customer service in a busy environment.
Performed inventory and cycle count; entered and maintained data to ensure control over receipts.
Assisted with storage, pricing and billing of materials.
Ensured that surgical departments had needed supplies and instruments.
Utilized both expense and asset inventory systems to maintain financial and inventory accuracy.

Confidential, Baltimore, MD

Laborer

Responsibilities:

Confidential, Linthicum, MD

Helpdesk

Responsibilities:

Supported over 950 users, responding to 40+ service calls per day.
Set up and scheduled conference calls and video conferences, including laptops, projectors, Tandberg TV, wireless key boards, and power pointers.
Assisted users at deskside and remotely using LANDesk and remote desktop.
Restored passwords, update accounts, installed complex database applications at deskside and remotely.
Installed print drivers.
Imaged computers, ran updates for anti-virus software and Adobe.
Installed analog phones and VoIP phones; created and configured voicemail accounts using PBX and Cisco Unity.
Relocated phones using punch-down tools and tone generator.

Confidential, Towson, MD

Licensed Practical Nurse

Responsibilities:

Provided nursing care to patients, including monitoring vital signs and patient behaviors
Assisted with activities of daily living; trach care, G-tube care.
Maintained effective communication with clients, doctors, family members, and teachers

Confidential, Baltimore, MD

PC Technician Volunteer

Responsibilities:

Refurbished computers, installed hardware, and software, system configuration, partitioning and formatting drives, installed drivers, installed memory