PRE-SALES SYSTEMS ENGINEER Resume

SUMMARY:

Versatile IT Pro with decades of practical technical and business experience from the mainframe world to Cloud Computing. Once held a Secret - level security clearance.

PROFESSIONAL EXPERIENCE:

PRE-SALES SYSTEMS ENGINEER

Confidential

Responsibilities:

Support sales opportunities of professional consulting services to existing customer b ase. A dvised/assisted in prospect and selling strategies, drafting of proposals, and services statements of work .

CONTRACT IMPLEMENTATION TECHNICIAN

Confidential

Responsibilities:

Technician on Confidential branch workstation refresh project.
De-install, package existing HP Windows XP systems, follow staging procedures per replacement Dell Windows XP workstations.

CONTRACT IMPLEMENTATION COORDINATOR

Confidential

Responsibilities:

Managed daily WLAN implementations in national retail clothing chain stores; insure assigned resources in place and following documented procedures, supported/monitored installs, run follow-up tasks via tools.
Conducted ad-hoc “trainings”, wrote supporting documentation, and verify store expectations were met by the installations.

PRODUCT MANAGER/PRODUCT SPECIALIST

Confidential

Responsibilities:

Worked in pre-/post-sales roles, account management, and product management to drive SmartStyle and TigerCloud “cloud computing” virtualization and Confidential backup/disaster recovery products into the MSP/VAR channel.
Conducted live/webinar product demos and trainings, trade-show coverage, competitive analysis and product-fit, wrote product and marketing doc, implementation support, some QA work, and daily crisis management and problem escalations.

SYSTEMS IMPLEMENTATION ENGINEER

Confidential

Responsibilities:

Client installations and user training of the “Jennifer” interactive voice-recognition warehouse system. Installs included wireless Confidential hand-held terminals from Confidential, Confidential, or Confidential .
Ran site surveys, built-up voice-enabled wearable terminal s, and project and account management tasks as-needed.
Wrote, illustrated user and internal docs, back-filled in L1 support and in QA as needed.

Confidential

CONTRACT IMPLEMENTATION CONSULTANT

Responsibilities:

Third-party consultant conducting on-site implementation consults and training of then Confidential ’s “Track-IT ” ITSM suite.

CONTRACT WORKSTATION TECHNICIAN

Confidential

Responsibilities:

Lead Deployment Engineer in Confidential workstation refresh project.
Replaced DOS 5 terminals with Windows XP systems in bank branches in Western PA.
Implementation Tech in Confidential pharmacy counter workstation migrations; replaced Token Ring, SCO UNIX-based systems with TCP/IP networked printers and Windows 2000 Workstations.

SYSTEMS IMPLEMENTATION ENGINEER

Confidential

Responsibilities:

Implemented “Unicenter ServicePlus ServiceDesk” helpdesk and “Knowledge Tools” applications at client sites.
Backfilled as Project Manager for staff augmentations; wrote project plans and statements of work, priced proposals and responded to RFPs in support of “services sales” efforts.

CUSTOMER RELATIONSHIP MANAGER

Confidential

Responsibilities:

Stabilized plummeting customer satisfaction within PA and Ohio; re-build/create client relationships to reduce customer loss and/or eliminate any negatives impeding sales motions - saved millions in potential lost client revenue and product sales.
Managed up to nine “RMs” in roles of proactive account management activities.
Provided thought leadership regarding ongoing sales motions or product license renewals.
Supported user group activities, secured press quotes and references, trade-show coverages, team member in drafting corporate-wide “RM” training curriculum and MBO plans.

PRE-SALES SYSTEMS ENGINEER

Confidential

Responsibilities:

Supported “ Confidential ” suite and OS/390 products and campaigns focused on maintaining, expanding OS/390 install base.
Product presents, demos, proof-of-concept implementations, needs and competitive analysis, advised/assisted in prospect and selling strategies, draft proposals and RFP/RFI responses.

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