Customer Service Agent Resume

SUMMARY:

To obtain an Entry Level position enabling me to utilize my education, skills and knowledge in Information Technology to help a company meet and surpass its goals.

SKILLS:

Troubleshooting, Customer Service, Analytical, IT Support and Knowledge

IT SKILLS:

Windows 7 & 10, Windows XP, Linux, Unix
Microsoft Office Suite
Confidential Manager
MySQL
Java Programming

EMPLOYMENT:

Confidential

Customer Service Agent

Responsibilities:

Manage customer relations and ensure reservation work processes are completed accurately
Ensure inventory meets company standards and guidelines
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem

Confidential

Information Technology Intern

Responsibilities:

Maintained all computers for the company
Ensured company computer s configured according to policy
Resolve all hardware and software issues
Conducted analysis for malware removal
Provide technical support to company employees

Confidential

Warehouse Worker

Responsibilities:

Receive, store, and distribute material, tools, equipment, and supplies throughout warehouse to sustain manufacturing and production activities
Managed the distribution of inventory and supplies
Properly tracked inventory
Reconciled purchase orders with sales orders, and distribute received inventory to designated production areas
Maintained inventory of materials and supplies on hand in shop and yard; managed inventory counts and prepared purchase order to replenish used materials and supplies

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