Customer Service Resume Redford Twp., MI - Hire IT People

Objective

Enthusiastic professional with a record of success in banking, material handling, customer service, and operations at a local level. Creative problem solver with ability to plan effectively prioritizes tasks, meet deadlines, and resolve conflicts.

Confidential – Livonia MI Mail Sorter / Clerk
August 1998 – April 2009

Duties included seal or open envelopes, by hand or by using machines.
Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
Sort and route incoming mail, and collect outgoing mail, using carts as necessary. Load and unload containers of mail or parcels onto equipment for transportation to sortation stations.
Fold letters or circulars and insert them in envelopes.
Inspect mail machine output for defects; determine how to eliminate causes of any defects.
Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures.
Encode and cancel checks, using bank machines. Verify signatures and required information on checks.
Load machines with statements, canceled checks, and envelopes in order to prepare statements for distribution to customers, or stuff envelopes by hand.
Monitor equipment in order to ensure proper operation. Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.

Confidential - Dearborn MI Culinary Assistant / Clerk
April, 1998 - June, 1998

Duties included cleaning work areas, equipment, utensils, dishes, and silverware.
Store food in designated containers and storage areas to prevent spoilage.
Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
Inform supervisors when supplies are getting low or equipment is not working properly.
Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
Stock cupboards and refrigerators, and tend salad bars and buffet meals.
Carry food supplies, equipment, and utensils to and from storage and work areas.
Keep records of the quantities of food used.
Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

Confidential - Detroit MI Mail Handler
April, 1996 - July, 1997

Duties included maintaining all cleanliness for all facilities and office in building.
Receive letters and parcels, and place mail into bags.
Transport mail from one work station to another.
Distribute incoming mail into the correct boxes or pigeonholes.
Move containers of mail, using equipment such as forklifts and automated “trains”.
Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
Dump sacks of mail onto conveyors for culling and sorting.
Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.

Education

Associate Degree Program
Culinary Arts Program
High School or Equivalent
High School Diploma