SUMMARY:

Talent acquisition professional with over 12 years’ experience in corporate, agency, and RPO environments in all areas of human resources, including talent acquisition, on - boarding, succession planning, client relations, account management and contracts, payroll, benefits, and all pre-employment activities. Recognized leader and team player with strong interpersonal, communication and presentation skills. An exceptional record of organizational leadership, strategic planning and problem solving. Self-motivated; produce results focused on organizational mission and corporate culture.

EXPERTISE AREA:

• Strategic Management -RPO
• Talent Management, Recruiting and Sourcing
• On-Boarding and Recruiting Coordination, Team Lead
• Service Delivery Manager
• Resource Management/ Requisition Management
• Human Resource Generalist-Benefits/New Employee Relations
• Policy & Procedure Enhancement/Development
• Regulatory Compliance Manager
• Background-Drug Testing- Immunizations
• Client Contract Compliance and Confidential Compliance
• Training Development

TECHNICAL SKILLS:

• SuccessFactors
• Taleo (14A)
• SAP/SHARP
• Citrix
• Harkin
• HireRight
• Skill Survey
• Salesforce
• Vurv
• JDEdwards
• PeopleSoft
• Trovix
• OpenHire (Silkroad)
• RedCarpet
• Ceridian
• Solomon
• SharePoint
• E-Quest
• Word
• Outlook
• Excel
• PowerPoint
• Visio
• Lotus Notes
• Outlook

EXPERIENCE:

Confidential

Service Delivery Manager

Responsibilities:

• Partners with Confidential to ensure clarity of goals, objectives and strategies
• Works with Confidential on the service delivery standards and with Confidential to ensure achievement of these standards
• Primary liaison between Confidential and Confidential on daily operations, forecasting, process changes, and issues/escalation
• Facilitates regular discussions with Confidential Talent Services management on the Confidential team's performance, including the Monthly Business Review presented to client stakeholders.
• Manages the Rolling Actions and Issues Log
• Oversight of the delivery teams in Manila and onshore resources to ensure the contracted services are delivered as per agreements.
• Partners with the Confidential Process Lead for the strategic execution of process changes
• Facilitates discussions on daily process execution with the Confidential HR Delivery Managers
• Works directly with the Confidential Process Lead and Delivery managers on issue management - root cause analysis, resolution, etc.
• Works with the Confidential Delivery Managers to ensure execution is effective and consistent; and issues coming from execution gaps are avoided
• Works with the Confidential Delivery Project Executive and Delivery Team to ensure Confidential goals, objectives and strategies are translated into action plans including staffing, team structures, etc.
• Functions as the overall lead for Compliance
• Partners with Confidential Process Lead for compliance of SLAs (KPIs, OLAs), which were agreed with the customer, as well as the responsibility for customer’s satisfaction
• Participate in technical proposal preparation, service change requests (CR), In Scope Service Requests (ISSR)and participate in account plan/strategy
• Oversight of transition activities and project plans to migrate Frontline hiring operations to the new Successfactor ATS system for September 2016 Go-Live, including UAT, and sunset of Confidential maintained Taleo ATS scheduled for December 2016.

Professional Team Lead

Confidential

Responsibilities:

• Acted as the team’s process expert and provides mentorship to the rest of the resources
• Participated in regular Team Meetings / Operational Reviews and provides process related guidance and knowledge to improve the bottom line
• Prepared the DTP updates and ensures all IAs (information alerts) are sent timely and cascaded to the rest of the team
• Focal point for day to day point for questions/directions operations / audit / Requisition assignment / QA defects on team
• Escalation point for recruiters/coordinators for Confidential professional management business unit
• Reporting point for dashboard - productivity - review of ILC -RU and forecast review for professional
• Served as a point of communication for the Client Governance team on certain center specific matter impacting account specific deliverables and issues.
• Escalated issues to the client as soon as these are found depending on defined severity level.
• Initiated discussion with delivery for issues raised by the clients.
• Discussed the issues and applicable root cause analysis with the delivery lead and Confidential
• Interfaced with Confidential Professional Talent Service Manager on weekly meetings as well as professional requests
• ISSR (In scope service request) point for professional as well as point on IAs (Information alerts)
• Acted as the SPOC (single point of contact) in investigation and resolution of client escalations
• Interface with leadership team
• Applied Root Cause Analysis (RCA) to issues/misses and generates an appropriate and effective solution in order to prevent the same miss and satisfy the client
• Conducted logging issue in Issue Management systems (RAIL)
• Provided input to internal quality management processes that are implemented as applicable and required within the account
• Provided input to improvement efforts (Continuous Improvement) with other leads,
• Acted as the team’s process expert and provides mentorship to the rest of the resources on overall recruitment processing and concepts.
• Provided support to review and sign-off all process-specific transition works
• Analyzed how complex requests from clients can be addressed and communicate result to team
• Achieved operational efficiencies to improve productivity and reduce costs
• Drove programs to achieve quality and continuous improvements
• Worked hand-in-hand with leaders of Transformation projects
• Identified and tested User Requirements as it pertains to the system
• Has knowledge of the account’s contract, statement of work (SOW), service level agreement (SLA) definition and other contractual obligations

Sr. Recruiting Specialist - Team Lead

Confidential

Responsibilities:

• Along with recruiting responsibilities, also contribute to Talent Services initiatives on a strategic level participating in various process redesign efforts and training initiatives for internal Confidential talent service teams.
• Participated in a special UAT Taleo 13B implementation team to upgrade the existing 7.5 version that was being supported in 2014. asked to assume Sr. Talent Services Team Lead role responsible for reporting analytics to Confidential leadership, on-shore professional recruiting processes and escalations, and project management for mass hiring initiatives.
• Leading a team of 9-12 onshore recruiters and 3-5 recruiting coordinators, responsible for req assignment and tracking recruiting metrics including daily/weekly productivity, QA audits, training and coaching of team members to meet client service level agreements (SLA).
• Responsible for developing and implementing recruiting strategies specific to client and project needs and collaborating with our offshore Manila Confidential onboarding teams and leadership as needed.
• Responsible for ensuring recruiting and talent processes comply with Federal labor laws, Confidential, Confidential business controls, and new Confidential Talent Services and Compliance teams.

Sr. Talent Services Recruiting Specialist

Confidential

Responsibilities:

• In this fast paced RPO environment (average requisition load 40-50 and as high as 100-140) responsible for reducing cycle times; managing candidate/hiring manager relationships for internal and external professional management level requisitions, while maintaining client satisfaction with management and executive leadership within Confidential .
• Supported various client departments including Information Technology, Human Resource, Finance and Accounting, Cargo, Customer Service, Procurement and Logistics, Operations, Maintenance and Engineering, Legal, Medical, and Marketing, Planning, Sales.

Recruiting Coordinator, Team Lead

Confidential, Buffalo, NY

Responsibilities:

• Managed two remote Recruiting Coordinators, one salaried FTE and one hourly PT and delegating workflow and establishing objectives to further support the Healthcare Payer Recruiting team.
• Reviewed/audited weekly time reports for two Recruiting Coordinators
• Managed escalated issues involving pre-hire and on boarding activities from team
• Promoted professional growth of team with Confidential classroom training and continued Taleo training
• Reviewed data and reports and generating new reports for recruiting metrics as required
• Completed ad hoc projects and report preparation for the Managing Director
• Ensured data integrity in Confidential ’s Applicant Tracking System (ATS), Taleo, including candidate disposition, offers, and requisition management.
• Scheduled candidate interviews and travel
• Performed basic SharePoint Administration, creating and maintaing Recruiter reference guides and training materials
• Conducted reference checks using Skill Survey tool
• Involved in redefining resume support process resulting in a new position, Resume Coordinator, to monitor the volume and priorities in the resume queue for sales proposals and recruiting submittals. As member or resume support team, format/wordsmith resumes according to marketing template.
• Working knowledge of personnel, training, employee relations, legislation, compensation, policies and practices
• Competent in human resources policies, procedures, and documentation.
• Competent interpersonal skills and ability to interact with all organizational levels
• Research human resource issues (relevant laws, best practices, etc.)
• Assisted in resolving employee relations issues in a manner consistent with corporate policies and procedures; use best judgment and seek assistance if issue is not covered by formal policy/procedure
• Organized and maintained confidential employee relations, compensation files and documents on HR SharePoint site
• Supported corporate recruiting initiatives
• Provided initial guidance and counseling to corporate managers (HR advocate) in areas including legal and employment related issues, policy issues involving problem resolution, corrective disciplinary and/or termination procedures, harassment, and other employee-related issues
• Conducted reference checks for support services positions through Skill Survey
• Coordinated and maintained Exit Survey and New Hire Survey Processes and documentation; seek improvements and enhancements when necessary
• Coordinated and initiated background checks, drug testing, and immunizations according to client specifications in the master agreements contracts. Work closely with Confidential site teams, Human Resources, candidates Order background checks for new hires according to each clients specifications
• Ensured background checks are renewed per client specifications when existing employees move on to new projects with a new client
• Monitored background checks, review and forward information to the appropriate parties when received
• Documented appropriate pre-adverse action taken with candidate as necessary and in accordance with FCRA, up to and including rescinding the offer of employment.
• On-Boarding/Separations
• QA- offer documents (signing bonus, offer letters, comp plan, vaca memo), ensure Skill Survey is triggered, resumes are up loaded (to the queue for formatting and in Taleo), confirm application is completed
• General coordination of Recruiting activities pre-hire
• Travel coordination
• BTA-communicated what the BTA guidelines are and implemented Travel Grid for necessary pre-paid expense approvals and ensure FAC has the receipts to conduct her monthly audit
• Create Outlook contact data cards ( Confidential Healthcare Consulting and Confidential Healthcare Solutions-moved to CTGHS Separated Employees at termination)
• Triggered onboarding in Taleo and initiate background, drug testing, and immunization requirements
• Received ALL drug test results directly and upload to HR SharePoint
• Handled any client specific forms loaded in Taleo on boarding (currently only Dignity, no response ever received when we offered in the past to upload more client docs to deliver this way)
• Executed Taleo tasks as assigned through onboarding process
• Collected on boarding paperwork, execute Benefit documents (i.e. Employee Options Worksheets), send to FAC/Benefits and upload to HR SharePoint files
• Created and Maintain active and separated HR SharePoint files
• Ensured HW/SW is requested and assets delivered. Communicate these requests and deliverable dates to PC’s and/or CSM - Tam
• Asset tracking-pre hire and termination
• Collected originals for document storage at corporate/FAC/Benefits
• Sent out Pre-Adverse action letters and FCRA information when background issues arise after consulting with HR and BG team, communicating delays to appropriate Confidential managers and PCs.
• Work with Taleo administrators to improve/update documents, verbiage, and how tasks are presented in the Welcome Center
• Completed and communicate all separation documentation for separating employee and all corporate departments FAC/Helpdesk/Benefits, etc. Maintain separation files.
• Provided resume support for formatting for interviews and proposals
• Assisted with interview scheduling and travel for senior/upper management hires
• Guaranteed AMEX-identified abuse and Confidential liability with Guaranteed AMEX for new hires. Implemented new process: single point of contact for any new hire declined for an AMEX. The Hiring Manager approval is not accepted until background and drug test have cleared.
• Created/Implemented New Hire Offer Form for better communication across internal departments for on boarding of new hires. Update and maintain the accuracy of information available in form fields.
• Monitored requisition management and reqs now entered in by Recruiting Coordinators
• Created and manage templates and coordinate with Fulfillment Analyst for Skill Survey (reference reporting)
• General trouble shooting and super user resource for Recruiting and Resource Management team
• Worked with Fulfillment Director and other Taleo administrators for process improvement, reporting, etc.
• Updated Source Codes and assist with internal hires to fill reqs correctly and provide accurate reporting
• Dispositioned reqs and candidates
• Participated in a “guide group” to solicit additional input from Taleo users to finalize the status values available in Taleo for the new “Pipeline” req type It is designed to organize and manage a pool candidates (pipeline) for a specific job role so that when a real hiring opportunity comes up for that role, recruiters could easily look at the people active in their pipeline. This became a 1-step workflow with statuses to differentiate where different candidates are “parked”.
• Created Taleo user manual for Recruiters to follow the specific steps in offer/candidate/req workflow
• Created comprehensive Recruiter Guide book (in approval process for distribution)
• Compiled information from Client Partners, Sales SharePoint sites, Confidential background team and Human Resource for client requirements to establish on boarding guidelines
• Communicated new clients or new requirements to all concerned parties (Human Resource, Confidential Background Check team, Subcontractor/1099 Fulfillment Analyst, Practice Coordinators from Resource Management group, etc)
• Communicated to Subcontractor Relations and internal groups of updates
• Maintained documentation of background, drug testing, client requirements/documents, and immunizations
• Communicated requests to new hires and current employees when additional information or screening is required, providing testing sites where available, and forwarding this completed documentation to appropriate Client Partner or client representative directly
• Communicated Employee Information Form (EIF) changes to FAC and Benefits (address changes, employment status changes, etc)
• Maintained Human Resource SharePoint folders and permissions
• Maintained Human Resource Outlook folder to document employee activity, inquiries, issues, general email communications
• Worked with corporate Human Resource to establish new testing sites for current employee drug testing and immunization requirements
• Completed documentation/notification of transfers by request to appropriate departments and the employee( includes executing new employment agreements, benefit conversion, EIF, transfer memos, etc)
• Continued Confidential training courses for HR and Hiring Managers

Human Resource Coordinator

Confidential, Dallas, Texas

Responsibilities:

• Assimilated and processed new hire information into HR/payroll systems, within specified timeframes, in order to maintain accurate employee data.
• Submitted and reviews background check information and addresses any concerns with Licensing/Compliance Specialist.
• Prepared and sends welcome packets to new employees to include offer letters, benefits information and requests for missing documentation within established timeframe to ensure employee information is complete for pay purposes.
• Responded to questions from managers and employees with regard to benefits, payroll and policy concerns.
• Acted as liaison between employees and PCC Benefits Department to ensure employee questions are addressed timely and efficiently, using resources available to resolve issues.
• Authorized Information Systems to set up access for new employees.
• Scanned and indexes new hire files for submission to PCC Lubbock office.
• Responded to requests for employment verification.
• Ordered office supplies for the department.
• Maintained a professional image and adheres to standards consistent with company policies and procedures.

Recruiter/Recruiting Coordinator/HR Generalist

Confidential, Dallas, TX

Responsibilities:

• Served as local HR expert to managers and leadership team
• Assisted with development of highly successful new hire orientation program.
• Conducted new employee orientation, and assisted talent management team with employee development and training.
• Resolved employee relation issues in a timely and appropriate manner.
• Supported the employees with day to day issues.
• Assisted management with staffing planning and managing the process to fill open positions
• Developed and maintained job descriptions
• Assured the company is in compliance with legislation.
• Instructed and consulted with managers regarding procedures relating to employee pay
• Assisted HR Director with special projects and reporting.
• Knowledgeable of internal control responsibilities through training and instruction.
• Responsible and accountable for internal control performance within area of responsibility.
• Ensured process changes that impact internal control execution are communicated to management.
• Participated in the internal controls self-assessment process.
• Procurement of resumes for open positions in all internal departments
• Coordinated and scheduled interviews with candidates and hiring managers
• Reviewed applications and interviewed applicants to match experience with specific job related requirements for specified roles
• Coordinated travel for out-of-town candidates
• Maintained records of recruiting sources, interviews and hires for EEO, and maintain applicant tracking system (Tovix/Openhire-Silkroad)
• Administered testing, maintaining a database of test trend data
• Completed and distributed offer letters and offer packets
• Checked references, processed and reviewed all background investigations, including EPLS/OIG results
• Prepared correspondence and new hire presentations
• Attended career fairs and professional meetings as required
• Performed special projects as assigned by manager

Recruiting Assistant

Confidential, Richardson, TX

Responsibilities:

• Coordinated new hire orientation and on-boarding,
• Generated offer letters and reports and memos,
• Generated candidate correspondence
• Submitted background check requests,
• Open/closed all personnel requisitions and update records in Recruitment's Contact Management database, Taleo and Peoplesoft.
• Interfaced with Senior Management and senior-level candidates through the course of the recruiting assignment.
• Served as a source for information with respect to candidate information and search status to senior management.