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Customer Services Resume

5.00/5 (Submit Your Rating)

Newark, NJ

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Summary:

Seeking a position where my experience will be further developed and utilized. Dedicated to provide 100% quality services. Effective organization and problem-solving skills. Proficiency in Internet.

Computer & Office Skills
Window, MS Word Microsoft, Outlook, & QuickBooks

Professional Experience:

Confidential, Test Administrator January 2010-September 2010

  • Providing a secure exam delivery and customer service
  • Complies with all testing procedures.
  • Checks in examinees, verifies identification, and explains the exam process
  • Monitors examinees while testing.
  • Maintains a secure testing environment.
  • Communicates with internal departments to investigate and fix technical issues
  • Strictly adheres to company policies using careful judgment

Confidential, Customer Services & Assistant January 2005-Present

  • Answered inbound calls in support of customer needs.
  • Conveyed in a reassuring manner step by step instructions to resolve application issues.
  • Performed queries in multiple databases
  • Arranging activities and services
  • Running errands; shopping for necessities
  • Screening telephone calls, enquiries and requests
  • Meeting and greeting visitors
  • Organizing and maintaining diaries and making appointments
  • Carrying out background research and presenting findings
  • Organizing meetings
  • Liaising with clients, suppliers and other staff
  • AP/AR

Reference upon Request

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