SUMMARY:

• Systems Engineer degree obtained from Confidential University, Dominican Republic.
• With more than 20 years of professional exercise, I have acquired vast experience in managing the SDLC, working actively on all the phases involved in it.
• Sales engineer involved in pre - sales and post-sales support of enterprise software, such as mainframe emulation, Web-To-Host solutions and Wi-Fi Access Management software.
• PMI-PMP certified, actively involved in IT Project Management, serving as a technical project leader and/or project manager using PMI’s PMBOK framework.
• IT operations management that include the planning, implementation and administration of a complete ISP / Telco datacenter, managing the whole internal infrastructure, as well as the software that supported external customers.
• For the past 6 years of my career, have been working as a Sales Engineer responsible for pre-sales, project management and delivery tasks related to the implementation of carrier class Wi-Fi networks using the Confidential products portfolio.
• These pre-sales activities include partnership relations with third-party companies to get Aptilo software to interoperate with other related platforms.
• Experienced IT Consultant in enterprise software implementation and custom software development for multiple companies for the past 20 years.

ABILITIES AND SKILLS:

• Project Manager and technical leader for IT projects implementation, in both waterfall and agile environments
• SCRUM Master
• Software implementation expert
• Software analyst with full management of the SDLC
• Pre-sales expert with great presentation skills
• Business analyst
• Self-organized professional with ability to adapt and learn with ease
• Data analyst with vast experience in SQL data management
• HR management with great leadership and team-building experience
• IT Infrastructure specialist with extensive knowledge of Windows Operating Systems
• Database Administrator and Developer with Microsoft SQL Server and Oracle
• AWS Cloud practitioner
• IT Consultant analyzing, advising and implement the best technology fits for enterprises
• TCP/IP networking expert with numerous deployments of guest and enterprise wi-fi networks
• Self-taught

WORKING EXPERIENCE:

Confidential, Plano, TX

Senior Sales Engineer

Responsibilities:

• Meeting with customers to discuss the demands and technology expectations
• Attend trade shows to demonstrate products features and functionalities
• Assist Account Managers in the sales process by providing technical details about company’s solution, as well as preparing and running demos and POCs scenarios
• Advise customers about, or perform maintenance of software systems
• Provide customers with assistance solving software related problems, such as malfunctions and communication problems with third party equipment
• Develop, document and revise design procedures, test procedures and quality standards
• Waterfall Project Management for large project deliveries in multiple countries: USA, Canada, Mexico, Dominican Republic, Puerto Rico, Jamaica, Barbados, Aruba, Curacao, Guyana, Brazil, Ecuador, Colombia, Trinidad, Guam, Sweden, South Africa and Belgium
• Installation and Implementation of Confidential, PCRF, Access Controllers and Portal servers
• 3GPP Confidential integration with HLR and HSS systems for EAP-SIM/AKA and Wi-Fi calling authentication processes
• Use of DIAMETER, RADIUS, LDAP, SOAP and REST protocols for integrating, modifying or adapting current software
• Use of scripting, frameworks, markup and programing languages such as PHP, JavaScript, HTML, CSS, jQuery, jQuery Mobile, Laravel, AngularJS and Bootstrap to customize captive portals
• Use of SCRUM framework to administer captive portals development cycle
• Advanced use of TCP/IP, DHCP, DNS and firewall configuration for the implementation of management systems for Wi-Fi, WiMAX and 3G/4G networks
• Deployment of Wi-Fi networks including Pay-Per-Use, Enterprise, Wi-Fi Offload and Wi-Fi Calling scenarios
• SOAP/REST interface programming with Social Media and Payment Gateways such as Facebook, Twitter, PayPal and Authorize.NET
• Interoperability integration and certification with multiple Wi-Fi Gateway vendors such as Ericsson, Alcatel-Lucent, Nokia, Cisco, Ruckus, Aruba and Meraki. Products from these vendors are used as Gateways and Aptilo platform is the Confidential and Portal server holding the user accounts and its policies.

Confidential

IT Consultant

Responsibilities:

• Customized Software development and implementation for improving company’s operations
• Web and Mobile applications development using Microsoft .Net (C#), HTML5, CSS, JavaScript, jQuery, AngularJS, Xamarin, TypeScript and Tools for Apache Cordova
• Third party software implementation for Wi-Fi services management using Confidential products for:
• 3GPP Confidential Functionalities with both RADIUS and DIAMETER protocols
• Captive Portal Development for users Redirection and Authentication
• Third party Wireless Access Gateway integration

Confidential

IT Operations Senior Manager

Responsibilities:

• Select, implement and manage infrastructure (hardware) y software to use internally.
• Growth and capacity planning.
• Planning, installation and administration of the Data Center
• Management of Microsoft Windows Servers (Active Directory, Email, Database, Portal, Resource Management and Access Control) for 1,000+ employees
• Management of enterprise virtualization platform using VMWare and Microsoft Windows Hyper-V
• Backup and Disaster Recovery planning
• OSS/BSS infrastructure administration, running on Linux / Oracle platform
• SAN administration for HP and Dell products
• Involved in planning and installation of logical security platform installed on the company
• Third party software implementation: Allot, PeerApp, Akamai, Google Edge, Aptilo
• Manager of the Software Development department, with 10+ developers, responsible of developing in house solutions using:
• Microsoft Visual Studio and .NET Framework
• Java EE and Spring Framework
• SOAP and REST APIs
• JavaScript, jQuery, Entity Framework
• Agile Software Development with SCRUM framework
• Payment Gateway Development integrated with Confidential, Confidential and Amex
• Delivered important projects such as: OSS/BSS Systems, CRM System, HR & Payroll System
• Manager of Desktop Support and Provisioning team, responsible of
• Hardware and Software installation
• OS migration
• Microsoft Office Installation and Support
• Antivirus management
• Software troubleshooting
• Technical leader in new enterprise projects implementation

Confidential

IT Project Manager

Responsibilities:

• Microsoft Windows OS automated migration for 3,000+ PCs
• Global Interconnection Billing Software Implementation
• Global Mediation Software Implementation
• In-house software development for GSM network rollout support

Confidential Tecnológico de Las Américas ITLA, Dominican Republic: Sep 2001 - Dic 2002

IT Projects Director

Responsibilities:

• Administer electronic products portfolio life cycle. Involved in electronic marketing products (Websites, Advertisement software, mobile apps, etc.) conceptualization, design and creation.
• Product analyst responsible of developing business cases for new products to be implemented and supervisor of the Web Development team that delivered the products.

Confidential

Systems Engineer / Account Executive / Pre-Sales Support

Responsibilities:

• Account executive for Dominican Republic as well as technical pre-sales support for North of Latin America and Caribbean.
• Involved in software sales and implementation for legacy platforms emulation.
• Developer of Web-to-host solutions using proprietary APIs.

Confidential

Senior Analyst

Responsibilities:

• Business Analyst responsible for designing, developing and implementing e-Commerce solutions and commercial Web application.
• Web applications developer, for internal and external use, that included ecommerce integrations, payment processing integrating with Confidential and Confidential APIs, search engine and shopping carts development.
• Responsible of installation and administration of Web and DB Servers.

Confidential

Systems Engineer

Responsibilities:

• Developer of Web and Client Server applications to be used internally in the company, mainly using Delphi as the visual development tool.
• Documentation and Technical support of applications developed.