Service Delivery Manager Resume
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TX
PROFESSIONAL SUMMARY:
- IT Consultant with over 11 years of experience. Vast experience in Data Management (Production data, Well Data, Seismic data, Drilling Data, and GIS data) & Production Operations domain.
- Demonstrated results in building, deploying and execution of projects with strong organizational and leadership skills.
- Significant experience lies in strategizing and leading cross - functional teams to deliver projects & support for multiple application.
- Motivated to perform at peak levels for fundamental change and improvement in strategy, process, and profitability - both as a leader and expert consultant.
S KILLS:
- Upstream Data Management and data migration (Application/Data Integration/Data Migration/Quality Check/ Data export-import)
- Petro-Technical applications (Petrel Studio, EPOS, GeoGraphix, OpenWorks, Petra)
- Experience implementing solutions using
- Major work experience with fortune 500 Energy domain clients.
- Ability to develop and maintain customer relationships
- Passionate to keep learning new technologies and always seeking better ways of improving/implementing the solutions.
- Vast experience in delivering end to end projects
- Good experience in Service Delivery Tools like Service Now (SNOW)
- Proficient with MS Office, particularly Excel and Outlook
- Hand on experience with MS SQL
- Excellent written & communications skills
- Ability to seek alternatives, new ideas, and approaches to problems
PROFESSIONAL E XPERIENCE:
Confidential
Service Delivery Manager, TX
Responsibilities:
- Application Support: Includes support of over 150 applications/systems across Drilling, Engineering & Production Operations. Manage coordination with the third-party services and lead P1 application severity incident to resolution
- Service Delivery: In parallel to coordination with other IT technical teams to resolve incidents also support the IT function leads and ensure process functionality and delivery. It also includes help define, document, and ensure SLA’s (aligned with and capable of delivery services)
- Project Management: Assess, plan, implement and communicate small enhancement/ upgrades/patches. Participate in technical discussion/scoping efforts with IT function leads. Implement Process to move projects into standard support model (Identify associated cost/ effort).
- Processes & Metrics: Includes standardization of support processes across DDEO (efficient and coordinated services), Continuous improvement of all service support and service delivery processes & develop reporting to monitor and support service level and work distribution/ activity
- Helping the IT stakeholders to formulate strategy, governance and designing new processes to achieve the company goals.
- Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery; delivered gap analysis and recommendations, attaining 99% up time.
- Defined new processes and created the required KB articles to help the support team. There is 70% reduction in Severity 3 incidents average resolution time compared to last year. There is also 65% reduction in Severity 2 incident average resolution time compared to last year.
- Migrated 100% of the non-production application servers to cloud (Amazon Web Services) with appropriate running schedules. This resulted in significant IT cost reduction.
- Conducted RCAs, Quality audit, SME code reviews.
Confidential
Technical Lead
Responsibilities:
- Participated in estimation, staffing analysis and solutions to provide inputs for preparing solution delivery of the proposal.
- Participated in discussions with customers to gather scope information and performs analysis of the scope information to provide inputs for project scope documentation.
- Participated in the estimation activities and reviews the estimates to plan for required budget and resources to successfully execute the project.
- Also prepares the detailed schedule for a work packet by carefully analyzing the effort and dependencies (internal and external) and provide inputs to overall project schedule in order to ensure to time delivery of the project.
- Trained team members on project processes and provides inputs on process tailoring and qualities goals to finalize the project plan.
- Provides inputs for technical risk planning with module perspective in order to ensure on time delivery of the project.
- Interacted with customer for issue resolution, provides status updates, build customer confidence in teams’ ability to delivery in order to support high customer satisfaction.
Confidential
GeoGraphix Consultant
Responsibilities:
- Completed the logical data mapping between TDM and GeoGraphix ASCII4 for all Well data attributes.
- Acted as a liaison between the Application testing team, SME's and TDM Consultant for any data mapping related issues.
- Worked on the data mapping in Informatica and generated the ASCII4 file.
- Completed the data loading and data quality check in GeoGraphix.
- Major applications include TDM, Informatica, and GeoGraphix
Confidential
Domain Consultant
Responsibilities:
- Interacting with Halliburton and Confidential SME's for applications workflow & knowledge transition sessions.
- Prepared progress reports during the execution of projects. Informed clients and stakeholders on progress and challenges. Maintained accurate and detailed log of project progress.
- Acting as a liaison between the Application testing team and SME's.
- Actively working on testing the high priority application that require domain knowledge
- Deployed data migration best practice process to improve productivity.
Confidential
Data Manager
Responsibilities:
- Completed data mapping, data conversion, data validation and data upload (ETL) for the Seismic data, Well Data, Interpretation Data, and Production Data.
- Plan & Implement data governance and ensure sustainable data quality, security and access for conversion of Landmark database into Petrel Studio databases
- Deployed data migration best practice process to improve productivity.
- Technical liaison between Schlumberger technical support and Geoscience Software users.
- Improved report response time by optimized embedded database queries in SSRS reports.
- Provided software support to business users by identifying the problem and providing the resolution.
- Completed defect fixing, testing, and migration change control process for EPE owned code.
- Trained Geoscience business users on workflows and data export-import best practices
Confidential
Domain ConsultantResponsibilities:
- Worked with End Users for creating OW 2003 data inventory.
- Backed up, restored & upgraded over 60 OpenWorks 2003 projects to OW R5000.
- Quality & Quantity check the data in OW R5000 before providing End Users access.
- Development of custom scripts and stored procedures for data import and manipulation
- Data Export and Import in various applications like Petra, Petrel, EPOS, and OpenWorks R5000.
- Deployed data migration best practice process to improve productivity.
- Automated various processes using Unix Scripting
Confidential
Domain ConsultantResponsibilities:
- Responsible for Cost, Scope and quality of deliverables for multi-year $4 million program.
- Developed required processes for identifying, quality checking and storing of Historical Production, Injection & Well Test Data.
- Created various reports in SSRS, for showcasing improved production data reports to Business users.
- Facilitated status reviews, build relationship with senior management, plan & monitor budget, earned value analysis and track project performance metrics.
- Automated the process in Access Database for doing the transactional data analysis for Well header data extracted from different data sources, saving of approximate $50,000. Highly appreciated by the Client.