SUMMARY:

• A high - energy, extremely motivating, hands-on leader with the ability to establish and lead successful teams to exceed client expectations as well as surpass financial goals.
• Excels in building strong relationships across all levels within and outside of an organization using excellent interpersonal skills.
• Motivates, influences, and leads others to achieve shared objectives.
• A quick learner and easily adapts to any environment while maintaining a strict focus on customer service.
• A well-rounded utility player from both a technical and managerial perspective with over 20 years of IT industry experience.
• A trusted servant leader that will make a positive addition to any team.

TECHNICAL SKILLS:

• Leadership and mentoring
• Project Management (SDLC, ITIL, ITSM, Microsoft Project)
• Vendor relations, contract negotiations
• Service Desk management/ticketing (BMC Track-IT, Tigerpaw, HP Service Manager, ServiceNow)
• Process improvement
• Cost to benefit analysis
• Infrastructure design
• Network security (Cisco PIX, ASA, VPN, WatchGuard, SonicWALL)
• UNIX, Linux, AS/400
• Enterprise Endpoint Protection (Symantec, McAfee)
• Message and content filtering/reporting (Barracuda, Cymphonix)
• Backup management (Backup Exec, CrashPlan, EVault, Azure)
• Windows Server 2000/ 2003/2008/2012 / SQL
• Exchange Server 2000/2003/2010/2013
• Disaster recovery
• Remote access (RDS, Terminal Services, Citrix)
• LAN/WAN/WLAN technologies (routers, switches, wireless access points)
• DNS, WINS, DHCP, TCP/IP, FTP, LDAP, RDP, SMTP, SSL Certificates
• Active Directory, Group Policy, WSUS, DFS, SCCM,IIS, SharePoint
• Virtualization (Hyper-V, VMware)
• Windows XP/7/8/10
• Microsoft Office 2003/2010/2013/2016/365
• Skype for Business
• ERP support (DMS+, Agility, Forte, bisTrack)
• EMR support (MEDENT)
• Mobile devices (Apple iOS, Android, Blackberry)
• Mobile device management (AirWatch, Blackberry Enterprise Server)
• Video conferencing (LifeSize)
• Server and desktop imaging (Symantec Ghost)
• Remote control (TeamViewer, GoToAssist, Remote Assistance)
• PBX management (NEC SV8100, VOIP)
• Asset Management
• Print Management
• SAN Management (Dell EqualLogic)
• Cable installation, termination, and testing

EXPERIENCE:

Confidential, Buffalo, New York

IT Contractor

Responsibilities:

• Providing server administration in support of Mobile and Web Banking platforms.
• Worked closely with departmental teams to provide end user support for a wide variety of bank applications.

Confidential, Buffalo, New York

Director of IT

Responsibilities:

• Directed all IT operations for company internally and externally. Delegated tasks as necessary to meet company objectives and goals.
• Provided training, mentoring, and performance reviews to direct reports to encourage growth and self-betterment personally and professionally.
• Liaison between other departmental teams and third party vendors to complete tasks as required to maintain business flow.
• Project Manager for company. Planned/designed/implemented infrastructure, security, hardware, software, and disaster recovery requirements/solutions, negotiated vendor contracts, identified resources needed and delegated tasks to remain on time and on budget.
• Project Lead for data center migration plan consolidating servers in to a load balanced hosted environment with failover. Resulted in a significant cost savings for the company and a more suitable long term environment from an administrative and end user perspective.
• Service Desk Manager - established metrics and SLA agreements to provide exceptional customer service. Worked with staff to identify trends and accepted feedback to improve response time and first call resolution.
• Regularly performed business analysis. Gathered information from end users and team members on current processes and procedures to identify pain points. Documented detailed reports and presented to executive management with recommendations to streamline processes and improve on efficiency.
• Systems Administrator for mixed Windows 2003/2008/2012 , Exchange 2010/2013, and UNIX ERP environment for 202 branches nationwide.
• Served as a level 3 escalation point for team members unable to resolve level 1 and 2 issues with hardware, software, infrastructure, and third party vendor programs.
• As a key member of the acquisition project team, assisted in converting acquired companies to adhere to company standards from an IT perspective. Identified hardware, software, and resource requirements prior to acquisition to ensure a smooth transition.
• Spearheaded network overhaul replacing antiquated systems with reliable equipment resulting in minimal downtime for users.
• Implemented group policies to reduce manual tasks (software/printer installations, login scripts, drive mappings, etc.)
• Managed company cell phone program resulting in cost savings and a more streamlined process for internal users.

Confidential, Buffalo, New York

Systems Engineer

Responsibilities:

• Consulted with clients to analyze IT system requirements, needs, and resources in order to plan IT projects and fulfill client’s expectations.
• Developed IT system specifications after evaluating customer’s nature of work and business volume.
• Resolved client’s IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.
• Performed network administrative tasks for internal users consisting of server and desktop builds, account creations, daily backups, asset management, and overall end user support.
• Network Administrator for internal Windows Server 2000/2003, Exchange 2003, Linux environment.