Independent Contract Consultant Resume Indianapolis, IN - Hire IT People

EXPERIENCE:

Confidential, Indianapolis, IN

Independent Contract Consultant

Responsibilities:

Owned, analyzed and delivered technology implementation & process re - engineering small businesses up to $14M in revenue.
Including startup requiring technical MVP, IT outsourcing cost estimates and fund-raising.

Confidential, Indianapolis, IN

Continuous Improvement Consultant

Responsibilities:

Deployed cross-organizational implementation of Salesforce CRM including behavioral change management, multiple system API integrations, & compensation restructuring for 300+ employees. Resulted in ecommerce sales improvement from $1M to $16M run rate, refund retention from $2M to $3M, & reduction of after call work below 2 minutes, an operational savings of $1M.
Spearheaded team responsible for Confidential ’s List future business model test pilot. Included leaders from marketing, legal, product, sales, compensation & strategy.
Team was responsible for creating the value prop, pro-forma, contracts, systems, processes, marketing, pricing, gap analysis & KPIs. Managed market equating $4M+ revenue.
Led process re-engineering and organizational change management for sales, customer care, & fulfillment.
Documented current state & facilitated future process, structural, and behavioral redesign. Teams responsible for time & motion studies, capacity planning, & vendor relationships (ZS associates, Salesforce, Gainsight & Oracle).

Confidential, Seattle, WA

Program Management Office (PMO) GPS / Telematics Product Manager

Responsibilities:

Managed team members responsible for GPS product deployment to all field technician trucks & dispatch centers.
Managed budget of $6.2M & deployed over 8400 vehicles. Resulted in annualized benefit of $6M.
Orchestrated team creating GPS load resource management system (including vendor managed phone apps, system upgrades, & new deployments) via Agile / Scrum. Managed budget of $8M. Designed change management strategy, 1000+ employees trained. 4 contract negotiated with procurement & legal departments.
Launched vehicle idle management system with an estimated on-going annualized savings of $2M gasoline savings & reduction of 19k ft/lbs carbon emissions.

Confidential

IT/Client/Vendor Relations Manager

Responsibilities:

Deployed Avaya VOIP phones & software for call routing, redundancy, call quality audits. 800+ agents deployed.
Redesigned integrated plan comprised of ticket management system, vendor management, procurement, analytics / metrics tracking, corporate communication, and business case development. Directed over 1600 tasks.

Confidential

Program Vendor Relations Manager

Responsibilities:

Served on team responsible for evaluating RFPs of wireless PDA operations tool to test, dispatch, & up-sell.
Dual manager led over 150 external contractors & employees responsible for customer installs of video product.
Over 300 properties deployed & repaired & 24/7 monitored.

Confidential, Denver, CO

Network Complex Services Field Supervisor / Central Office Data Center Manager

Responsibilities:

Managed 20 unionized Data Center technicians responsible for install & repair tickets of all services including Confidential & Confidential . Responsibilities included: hiring, evaluating central office performance & driving necessary SLA service improvement initiatives. Approved & documented Central Office procedural, equipment & real estate changes for all vendors. Managed Fortune 500 vendors including: Nortel, Lucent, AT&T.
Modernized fiber optics team managing Denver Carrier System DWDM infrastructure network diversity. Responsible for managing night cuts, suppliers, & workforce. Equated to 25% improvement in network outages.
Supervised field teams of 70+ employees. Teams were accountable for installation & repair tickets of all services. Responsible for meeting service, quality, & cost objectives. Surpassed typical SLA objectives by 13%.
Chaired strategic planning team that created 14-state business case proving provisioning & repair growth, lack of resources, future growth & service commitment. Plan resulted in $46M expense dollars & 771 new hires.