SUMMARY:

• I am the highly energetic entity that can manage complex, politically challenged, effective (or not) strategies designed for the business in a competitive organization and/or functional area. Utilizing strategic planning with long - term / short term perspectives; I can determine objectives and set priorities for others to follow.
• I am not afraid to make decisions by assessing the risks and facilitating team collaboration.
• With stakeholders in mind, I have learned over the years how to manage change, innovation, accountability and resources through effective communication and policy driven priorities.
• Minimum of 19 years of experience in the development of high performing technology support organizations, including organization design, staff selection, and development.
• Enterprise integration and SOA experience.
• Strong operational background and proven track record of accomplishments in complex healthcare environment.
• Successful performance in implementing mobile security digital application and best practices.
• Facilitated/Supervised daily stand-ups, Sprint planning sessions, stakeholder demos and build promotion.
• Experience working in an organization with complex infrastructure, applications, and procedures in a cross-functional and global team environments.
• Identified and tracked documentation deliverables through release (JIRA ticket analysis + sprint stand-ups).
• Demonstrated proficiency in working with Cloud-hosted systems and assets.
• In-depth knowledge of standard methodologies in technical services in the areas of healthcare technology.
• In-depth knowledge of interdependencies and relationships between technical services and healthcare systems and enterprise systems.
• Deep knowledge in complex technical areas of Networking, Systems Administration, Information Security, Storage Systems and Business Continuity Planning.
• In-depth knowledge of interdependencies and relationships between information systems and enterprise systems such as patient registration, access, scheduling systems; revenue cycle systems for billing and collections management; case management and decision support systems, and personal health records systems.
• Manage highly motivated team of software engineers building solutions.
• Build toward parity with business stakeholders while prioritizing the backlog.
• Champion continuous improvements in Development and Operations capabilities for the brand.
• Open Source technology evangelist;
• Decisive and confident in managing multiple complex technical initiatives.

ADVANCED IN AREAS OF:

• Gap Analysis Release Management
• Governance of managed services Information Security Continuous Monitoring
• Information Systems of PMI methodologies Team Leadership/Building
• Security Lifecycle/Compliance & Contingency Mgmt Info Security Needs Assessment & Planning
• Cost Containment Budget Mgmt Productivity Enhancements
• Disaster Recovery Planning Business Process Improvement/Management
• Multisite (& International) Team Management Vendor & Procurement Management

EXPERIENCE:

Confidentialt

Service & Delivery Business Manager

Responsibilities:

• Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.
• Establish procedures and practices which promote the adoption of appropriate solutions and sustainability of desired.
• Responsible for the use of efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
• Responsible for the impact of technological and process changes on the organization that impact our business partners and ultimately the members.

Confidential

Sr. Technical Program Manager

Responsibilities:

• Responsible for multiple cross-functional corporate IT solutions, primarily focusing on infrastructure and application systems;
• Maintained strong IT and business partner relationships to keep projects on track;
• Effectively communicates project status with inter-departmental senior-level executives;
• Prepared team members and functional leaders to ensure excellence in project-related deliverables;
• Empowered and delegates project objectives to foster creativity, innovation that promotes continuous advancement;
• Managed project vendor relationships and budgets.

Confidential

Sr. Technical Program Manager

Responsibilities:

• Successfully lead international global programs, multiple product lines that impact multiple global data centers and regulatory and compliance responsibilities;
• Identified, monitored, and provided guidance on key operational health metrics, including high-level KPIs and executive dashboards;
• Independently managed the cross-functional collaboration, development, and maintenance of the components of the study Data Management Plan (DMP) and data management deliverables including the Case Report Form (CRF), CRF completion guidelines, SAS annotated CRFs, data handling plan, data review plan, edit check specifications, data transfer specifications, data quality plan, etc.;
• Responsible for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans;
• Responsible for removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives;
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions;
• Responsible for the management of all software development lifecycle phases by ensuring that teams understand and adhere to company methodology, policies, standards, and controls;
• Managed application portfolio(s) and/or provides resources in support of those portfolio(s) by leveraging partnerships with IT teams (for example, Operations, Infrastructure, Architecture, Quality Assurance, Business Analysts), vendors, and business leaders to ensure adherence of written code to company standards;
• Facilitated and coached scrum ceremonies such as integration, release planning, cloud, retrospectives and demos;
• Assisted with internal and external communication, improving transparency, and radiating information, which includes agile planning and tracking metrics;
• System Administrator for software tools: JIRA, Microsoft Project, Confluence, etc.);

Confidential

Mobile Digital Security Director

Responsibilities:

• Served as member of the Leadership Team to design a cohesive technology strategy that aligns with business needs.
• Develops initiatives and goals to achieve strategic objectives specific to assigned area(s);
• Developed, manages, and is ultimately responsible for, the effective an efficient use of capital and operational budgets for assigned IT areas;
• Is responsible for appropriate staffing levels, and provides effective leadership in managing assigned talent pool;
• Achieves strategic initiatives and day-to-day operational tasks through others, and assures that customers' needs are met;
• Ensures alignment of area's activities with the overall ITS strategy;
• Develops goals and metrics to drive execution of strategic initiatives;
• Communicates overarching ITS and functional area's objectives to managers and staff in order to promote strategic alignment and streamlining of efforts;
• Understands unique business requirements and technological needs;
• Works with key customer constituency to gain thorough understanding of their clinical/business needs and advises them on selection and implementation of technology solutions;
• Supports and consults customers on technology implementation logistics, cost implications, potential return on investment of technology, and the steps to navigate through internal project approval requirements;
• Provides hands-on oversight of projects and services to ensure timely execution, follow-up, and loop closure of issues;
• Monitors Service Level Agreement metrics of ITS area and develops improvement initiatives as necessary.
• Reports regularly on strategies and goals as well as reporting on key business metrics to the stakeholders, CIO, IT steering, business leadership, and peers.
• Proactively identifies new and emerging technology solutions to support clinical and business excellence.
• Regularly interacts with Technical Services managers/supervisors to stay informed of all operational aspects of functional area.
• Initiates and sponsors the development and implementation of quality improvement projects that enhance Technical Service operational cost efficiency, employee productivity, and level of customer service.
• Sets standards and enforces best practices in methodologies and metrics.
• Manages vendor relationships to ensure successful execution of projects and realization of return on investment.

Confidential

Program Director / Title: Data Solutions Architect

Responsibilities:

• portfolio level tracking dashboards, sponsor and steering level sample reports, program management processes;
• Established and maintained cross-business relationships and provided critical communication to key leaders and stakeholders for IT infrastructure projects via presentations and management of SharePoint software;
• Coordinated multiple project releases, road map & implementations (e.g. VMware requirements, IdAM, virtualization of desktops, voice over internet protocol (VoIP) products; utilizing tools from CISCO, MICROSOFT, ORACLE...etc.;
• Planned extensive subset of technologies and infrastructures: SAN/LAN/WAN, Internet Protocol Networking, Sys Admin, DB Admin, Server Virtualization, Disaster Recovery, Backup and Recovery, VoIP & Enterprise Network Systems, Data Center Mgmt, Total Quality Management (TQM) and ITIL methodologies - to include the capabilities of z/OS, iSeries, PERL, HTML, UNIX, Windows (& Server), Linux, networks, Image processing, DB2, MS SQL, Java/J2EE, Oracle PL/SQL;