OBJECTIVE:

Employment that fully utilizes my diverse IT background and offers the opportunity for career advancement along with the further expansion of IT skills.

TECHNICAL SKILLS:

• Ability to problem solve and think critically. Excellent customer service skills. Strengths include communication, time management, conflict resolution, and highly motivated self - starter able to work alone or as part of a team.
• Knowledgeable of network operations, configurations, network protocols and infrastructure EIGRP, BGP, MPLS. Cisco routers 2900,1900’s, Cisco switches 2950, 3750, Adtran routers, Adtran Blue Socket WAP’s. Cisco VPN, Confidential VPN, AS400 environments, Citrix environments, FTP, TCP/IP, DNS, DHCP, Windows Server, MS Exchange Server.
• Proficient project management skills, Experience with troubleshooting all levels of issues locally and remotely, fundamental understanding of computer networking.
• Active Directory, Server2008 Standard and R2, Server2012 Standard and R2, Network Permissions.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

College Instructor

Responsibilities:

• In charge of creating and implementing curriculum, syllabuses, virtual labs, and learning plans for all IT courses.
• Provide guidance and mentoring to students seeking a career as an IT Professional.
• Provide test preparation scenarios and quizzes to students throughout entire program.
• In charge of testing, acquiring, implementing, and licensing of learning platforms and test preparation software for students.
• Responsible for creating and implementing a learning lab environment consisting of Confidential Server 2012 R2 server running Hyper-V, and Cisco routers and switches. This included writing all technical lab scripts for students to build out virtual environments.

Confidential, Richardson, TX

Cisco Network Consulting Engineer

Responsibilities:

• Perform analysis and diagnosis of highly complex networking problems for Cisco Patient Connect
• Act as a technical expert with other team members, as well as with other Cisco worldwide teams
• Architect, designed and delivered software solutions after specification of platform and technology requirements.
• Provide improvement opportunities and recommendations in solutions and products
• Lead and execute projects with minimal supervision
• Identify when external resources are required to complete assigned tasks
• Customer-interaction and architectural interaction
• Good analytic process to resolve any issue, and synthesize complexities into clear communications and action plans
• Good business judgment, a comfortable, open communication style, and a willingness and ability to work with teams

Confidential, Richardson, TX

Tier3 Windows Network Engineer

Responsibilities:

• Provide comprehensive incident support for customers remotely, including rapid problem resolution followed by root cause analysis with a focus on proactive prevention and knowledge transfer .
• Lead risk and health assessments on customer environments, using toolsets and governance interviews to review customers’ product configuration and assess possible risks in their management and operations.
• In depth knowledge and technical proficiency in 2003/2008/2012 Server, TCP/IP protocol stack and other network protocols such as: SSL, DNS, Branch Caching, BITS, DHCP, SMTP,802.1x,RADIUS,NLB,LBFO,Windows Firewall, ASA, Palo Alto, DirectAcces,VPN,IPV4,IPV6,SMB,IPSEC,Kyberos, and other related areas with troubleshooting at the expert level with large network environments.
• Provide technical analysis of network traces via NETSH, Wireshark, Message analyzer, and Netmon.

Confidential, Dallas, TX

Cisco Network Consulting Engineer

Responsibilities:

• Perform analysis and diagnosis of highly complex networking problems
• Act as a technical expert with other team members, as well as with other Cisco worldwide teams
• Build simulated networks to resolve problems and compatibility issues, and perform an analysis of network designs
• Design and document large scale wired and/or wireless networks (including 802.11 wireless environments) and supporting infrastructure.
• Troubleshoot network connectivity issues and outages in a wired (802.3) and wireless (802.11) TCP/IP network
• Installation, configuration, and management of all network components and technology
• Day-to-day operations of a highly available network, consisting of Cisco routers, switches, F5 load balancers, and VPN
• Provide improvement opportunities and recommendations in solutions and products
• Keep up-to-date with the latest technology products, to provide high-quality support in current and future services
• Lead and execute projects with minimal supervision

Confidential, Irving, Tx

IT Service Analyst/Associate Network Engineer

Responsibilities:

• Provided all levels of technology service desk support to all users and locations; including support of computer hardware, software, printers, network, and telephony issues.
• Filled out service requests and incidents in a manner congruent with our service level agreements via telephone, email and in-person.
• Evaluated and prioritized incoming service request in order to deliver service in the most efficient manner possible.
• Researched problems using internal knowledge base, colleagues, the internet and other tools
• Basic active directory tasks such as account creation/deletion, password reset, unlock user accounts, computer object administration.
• R&S duties: Configured Cisco switches 2950, 3750 Cisco routers 2900,1900’s as well as the Adtran router 3430 and Adtran Blue Socket WAP’s for 275 branches.
• Responsible for site turn-ups in a timely fashion to ensure that the business technology needs are met.
• Monitor network alarms with Solarwinds management tool.
• Escalate down networks to appropriate ISP providers.

Confidential, Dallas, TX

Desktop Support Technician

Responsibilities:

• Provide day to day computer hardware and software support.
• Create and disable security groups, and distribution groups.
• Support 110 Dallas based employees and 200 remote employees located in 30+ states.
• Create user network names and passwords in Active Directory as well as reset passwords.
• Set up outlook email accounts for internal and remote employees.
• Install desk phones and setup and assign the phone numbers.
• Create fax numbers for internal and remote employees and troubleshoot when issues arise.
• Create images for all desktops and laptops.
• Set up desktops and laptops for internal and remote employees.
• Troubleshoot desktop and laptop hardware issues.
• Install and provide support for all desktop software such as Doc-link, Mas90, Pint, Tangier, MS office, SQL, VPN connections, etc.
• Cell phone configuration and set-up for remote employees and internal employees.
• Make sure all printers are working properly and if not call in for repair.
• Manage the data and phone drops.

Confidential, Dallas, TX

Site Support Analyst

Responsibilities:

• Provide day to day computer hardware and software support at the billing and corporate office.
• Manage and deploy software and hardware assets to Remote users, Billing users and other corporate field employees.
• I am the primary Site Tech for the Billing office. I provide fulltime onsite IT support to Billing Reps, Directors, VP’s and Executives.
• Manage hardware inventory, software licenses, and coordinate with third party vendor to order requested hardware and software for the department.
• Setup end user’s computers and laptops, including but not limited to: new installations, memory upgrades, computer repair, network printing setup, mapping network drives, and configuring MS Exchange Server email accounts.
• Create and disable Active Directory users, security groups, and distribution groups.