Sr. Associate Care Coordinator Resume

PROFESSIONAL SUMMARY:

I am a strategic thinker and communicator with over 20yrs of experience in various positions. I always thrive to have the best interest of the company and to assist in creating innovative techniques and business structures that will further grow the company and its image.

PROFESSIONAL EXPERIENCE:

Sr. Associate Care Coordinator

Confidential

Responsibilities:

I transitioned from a special customer service project team Confidential to support personnel for case managers providing daily intake via phone, email, and internet portal to review and assign referrals.
Providing general office duties including data entry, updating databases, importing and printing letters and correspondence from case managers.

Customer Service Representative

Confidential

Responsibilities:

Provided customer service to the individual market consumers of Confidential after receiving a 12 week training on health insurance, claims, HIPPA, Medicare, & health care terminology. I began as a representative on a dedicated Medicare team, excelled to full member service, was selected to provide resolution to cases escalated to management and triage claim cases for resolution and closure.
I was then selected to provide customer service to another dedicated team Patient Centered Medical Home ( Confidential ) which was a highly sensitive population which had special benefits and handling.

Enrollee Service Specialist

Confidential

Responsibilities:

Confidential is located in Baltimore City and this office is responsible for coordinating and directing workforce development initiatives responsive to the needs of Baltimore City employers and job seekers in order to enhance and promote the local economy.
In this position Baltimore City teens were given the privilege to work at designated work sites that partnered with Confidential I worked as a liaison and monitored 15 youth work sites with over 140 youth. I monitored, collected, and authorized time sheets for payroll and conducted on - site visits to oversee performance, behavior, productivity, and implemented disciplinary actions when necessary.

Center Director

Confidential

Responsibilities:

Promised Generation was a licensed child care learning center for ages 2-12yrs of age, providing before and after school care, summer camps, learning and social programs.
This was an entrepreneur venture in which I opened a child care center and designed multiple programs for various ages based on the Confidential guidelines. I was responsible for all aspects of administration and management for overseeing staff and children.
I created advertisements, a company website, all print material, logo, and oversaw day to day operations.

Customer Support Tech Supervisor

Confidential

Responsibilities:

I was hired as a support tech in which I provided customer service between radiologists and the hospital staff for the 25 hospitals we serviced through inbound and outbound call relaying at times critical results.
An important part of this was to monitor the hospital gateways and prioritize the transmission of images based on patient need.
I assisted the help desk with technical issues and significantly reduced turn- around time and improved patient care through ongoing proactive behavior.
I was promoted to a supervisor in October 2010 and was responsible for also auditing calls for quality assurance,
I improved the method of how nightly reports and increased accuracy and employee input and developed and implemented an incentive program to improve team morale and productivity.

Center Director& Infant/Preschool Teacher

Confidential

Responsibilities:

Programs included infant and toddler, before and after school, accredited Pre-K and Kindergarten, and summer camps.
I began as an volunteer for Confidential and was hired in the infant and toddler program and after college graduation I was hired as the center director in which I u tilized educational programs and curriculums to develop and instruct lessons, provided instructional leadership and maintained the day-to-day operations and activities with the center and established policies and procedures.
I was responsible for implementing and tracking compliance with state regulations, performed staff evaluations & trainings and maintained employee records and children files. I applied for grants through the department of education and was awarded a curriculum.
I also taught the Pre-K class and designed Pre-K graduation ceremony for all programs in the center.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship