Account Manager Resume

SKILLS

PROFESSIONAL EXPERIENCE

February 2011 April 2011 Confidential,CA
Contract & Licensing Manager

Managed contract development, execution and renewal.
Worked with Netflix business owner to ensure the Statement of Work (SOW) accurately reflects the services required.
Gathered all necessary contract changes from Netflix business owner, compiling for legal review
Controlled monthly billing for hourly work performed from SOWs for accurate accrual for accounts payable.
Worked with vendors to negotiate contract renewal details and manage cost savings.
Controlled monthly billing for hourly work performed from SOWs for accurate accrual for accounts payable.
Successfully completed month end / quarter end Oracle vendor audits.

September 2009 February 2010 Confidential,Sunnyvale, CA
Implementation Manager/Account Manager

Implement and train hotel management on revenue generating eStandby® product.
Manage implementation timeline and launch goals.
Develop pricing strategies for maximizing client revenue.
Nor1 database entry and property configuration including individual offer page design.
Ability to quickly understand, evaluate, and attend to clients\' individual environment and effectively support large, diverse customer base.

July 2006 September 2009 Confidential, San Jose, CA
Business Information Manager

Project Manager for annual contract renewal between Team San Jose and the City of San Jose.
Project Manager for annual Team San Jose audit and CVB audit from the City of San Jose.
Proficient in design and execution of all elements of maintaining sales booking integrity through auditing, evaluating and reporting of data for Team San Jose, San Jose CVB and for the City of San Jose.
Direct training and support of 90+ database users.
Created and improved complex Event Business Management Software (EBMS) for 7 independent venues.
Managed EBMS: including conversions, authorizing SQL patches and upgrades, and launch testing.
Negotiated and managed all operating system-related cost estimates, inquiries and billing issues.
Supervised and sustained Sales Support department.
Resolved all on-site system service issues.
Project Manager for conversion of Finance Department from MAS90 database to EBMS.
Crystal Report Writer for organizational needs, including but not limited to, internal requests from the City of San Jose, Team San Jose, and Centerplate.
Organization wide training and process implementation in the use of database and organizational processes.

June 2003 July 2006 Confidential, San Jose, CA
Sales Systems Manager

Project Manager for conversion of CVBreeze and ConCentRICs to Event Business Management Software (EBMS) for all departments.
Maximized revenue by negotiating and managing multiple venue space rental as well customer contracts.
Successfully completed database conversion.
Coordinate client requirements with space rental and contract negotiation.
Maximized space utilization by tracking revenues, monitoring space usage as it relates to total economic impact for Team San Jose, the San Jose CVB and for the City of San Jose.
Responsible for accuracy and consistency within sales databases.
Managed organization-wide training of new employees.
Responsible for preparation and review of all data in event software systems for reporting, contracting business, and annual, monthly and weekly sales meetings.
Primary sales system interface with technical services.

June 2002 June 2003 Confidential,San Jose, CA
Sales Support Coordinator

Fully responsible for supporting the National Sales Managers and the Vice President of Sales.
Coordinated organization requirements for city-wide group room blocks with all hotel partners.
Created and managed event specific contracts.
Supported the Marketing Services department by managing the database B2000 and report generation.
Compiled and completed Monthly General Manager Reports- Room Flow Cross Tab, Flow Charts, Discrepancy Reports, and Lead Recap Reports.
Maintained Destination Management Association International (DMAI) records and reporting.
Processed and distributed business leads to hotel community.

February 2002 June 2002 Confidential,Sunnyvale, CA
Sales Coordinator

Fully responsible for supporting sales managers and senior staff.
Track group history and prepared monthly reports.
Maintained sales files to solicit future business.
Qualified sales leads gathering data and creating files for sales managers and department directors.
Compiled monthly, quarterly and annual reports.
Organized and attended trade shows.
Increased business productivity with weekly sales meetings.

EDUCATION