President Resume

SUMMARY:

IT Service Manager with twenty years of experience in System Software Support, Production Services, and Applications Development. Excellent problem - solvingadministrative, and communication skills.

EXPERIENCE:

Confidential

President

Responsibilities:

Started franchise business delivering IT services to small and medium-sized businesses. Solutions for security, networking, servers, storage as well as disaster recovery

Confidential, East Hanover, NJ

Service Manager/Application Manager

Responsibilities:

Manage service delivery of global SAP ERP systems. Manage service improvement, vendor relationships, customer satisfaction in a complex, high-availability global environment. Work with teams in Switzerland, India, and Malaysia
Develop Disaster Recovery/Business Continuity process. In conjunction with IBM, define, plan, test, document, and refine procedures for local and global DR/BC.
Responsible for the process life cycle management which includes order and request management, problem and escalation management, IT continuity management, asset and configuration management, service level management
Technical Integration Manager for upgrade project of AIX 5.3 to AIX 6.1 and Oracle 10 to Oracle 11 in preparation for migration to new infrastructure in a new datacenter
Act as Single Point of Contact for Business customers and Service Providers,

SAP Basis Administrator

Confidential

Responsibilities:

Responsible for the installation, upgrade, performance, and maintenance of SAP systems on the UNIX/Oracle platform
Plan and execute offsite Disaster Recovery tests
Level 2 / Level 3 support of Service Desk for all performance related incidents and problems
Setup printers and troubleshoot printer administration issues, troubleshoot batch scheduling issues in Control-M
Support of Global standards and processes across multiple Divisions including SOPs and other documentation in an FDA validated environment
Responsible for Transport Management System configuration and administration for all US-based landscapes for multiple Divisions

Operations Support Technical Specialist

Confidential

Responsibilities:

Function as SAP transport administrator in R/3 and BW systems: execute all transports, resolve issues with Basis and Development teams
Configure, administer, and schedule batch jobs on UNIX and Windows platforms using Control-M Enterprise Manager. Multiple datacenters were controlled from a central location. Applications included SAP, Oracle, PeopleSoft, Siebel, and system backups
Evaluate, install, and implement TrueChange Change Management software for UNIX and Win NT platforms, develop UNIX shell scripts to automate software distribution across multiple platforms including remote compiles and builds
Develop change control processes and procedures for critical applications to ensure managed, controlled production environments in FDA validated systems

Confidential, New York, NY

Consultant

Responsibilities:

Analyze application inventories, design Endevor Change Management life cycle, implement application standards.
Define Endevor environments, systems, types, processor groups, and write specialty processors.
Consolidate and standardize types, processor groups, and processors to promote ease of maintenance.
Educate staff on CA/Endevor utilities.

Confidential, Peapack, NJ

Production Support Analyst/Endevor Administrator

Responsibilities:

Install, set up security, test, and implement Changeman change management software and convert applications from CA/Endevor.
System software technical support and administration including CA/Endevor and Jobscan/Docutext.
Provide technical support to programmers on all Endevor/Cobol/LE/CICS/DB2 issues related to the Y2K and Clean Management initiatives.
Code Cobol user exits, Endevor processors, code Endevor SAS reports, develop Endevor processor where-used report.
Analyze application inventories, design Endevor life cycle (Standard/Emergency).
Define Endevor environments, systems, types, processor groups.
Develop and maintain Production Support software tools using ISPF and SAS.
Create ISPF tools to eliminate manual tabulating of production turnover statistics.

Confidential, Livingston, NJ

Software Programmer

Responsibilities:

Install DB2 subsystems,provide technical support for DBAs and programmers, execute and debug DDL.
System software technical support and administration including CA/Endevor, Jobscan, CA7/11, Control-M products in an internal/insourcing multiple LPAR environment.
Develop Cobol/DB2 program to check if grants were done on all DB2 programs before moving to production.
Develop and code Jobscan Cobol standards exit, Endevor processors.
Install, test, and implement new product releases of Endevor, Jobscan, CA7.
Develop and maintain Production Support software tools

Production Support Analyst

Confidential

Responsibilities:

Support domestic and international clients.
Construct and maintain CA7 batch production schedules
Create DBA reorg scheduling tables using ISPF panels.
Production turnover, abend resolution, disaster recovery

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