PROFESSIONAL SUMMARY:

• Recently acquired Scrum Master certified, building upon years of PM AND IT expertise, successfully merged fields from complete leadership to delegated responsibility and overall direction to become a more versatile asset.
• Following multiple methodologies, served as IT Project Coordinator with proficiencies in MS Excel, for building pivot tables, Vlookups, according to project plans along with strong organizational skills.
• An effective communicator in working with project managers, engineering, operations, development and testing teams.
• Daily assisting with prioritizing, facilitating, coordinating and scheduling multiple projects in MS Project and releases in different phases of the Infrastructure Virtualization and software, system (SDLC) and Agile. Also, including PlanView and Rally for budgeting and timekeeping.
• Completed process/procedure development and project data analysis duties that required a high degree of analytical ability in support of project managers, development teams, product owners, project team members and Datacenter Executive Management.
• Drove deliverables, development, implementation, improvement and communication of project management standards to completion of projects.

PROFESSIONAL EXPERIENCE:

Confidential, Grapevine, TX

IT Store Systems Project Analyst

Responsibilities:

• Responsible for distribution and logistic reporting on the project to PMO, directors, and stakeholders by daily report from imported information, vendors and internal gathering, to create plans and push deliverables. Lead weekly meeting detailing results, changes, departmental needs, and current distribution numbers.
• Used AirWatch to deploy and manage the stores’ iPads, and assisted in distribution and configuration of cradle points to comply with WIFIs minimum 768k requirement. Also, supported stand alone store and mall locations to boost internet for our newly supported devices.
• Added MACs and Airwatch to domain and sync through Active Directory, and migrated user data and cloud devices to work on enterprise, as well with exchange servers.
• Handled shipping logistics for device upgrades for 3,871 domestics stores, and 1,985 international stores, and gathered daily login info, shipping statuses from UPS.
• Created reporting dashboard in Excel with a series of v - lookups across several tabs while importing vendor updates. From that list, contacted stores by group, tracked shipments, segregated tradehold statuses per state, and provided device technical support as needed.
• Managed schedule, rollout procedure, and deployment of devices to said stores, after an application pilot test was conducted, to ensure a successful template(and eventual runbook) was created to follow. Published to SharePoint, and documented in OneNote for agile changes.
• Used BigFix console to manage Ip’s and relays, and performed (re)-installs as needed. Corrected missing or invalid addresses to get store’s call home to server, which was recorded and monitored by Confidential .
• Managed Cylance console for stores devices to prevent intrusions, control traffic, and coordinate with outer firewall (Fortinet) and firewall created with cradle point installation for LTE and 768k stores.
• Fielded calls from stores concerning outages, missing equipment or info from packages, FAQ, provided remote tech support on store machines and registers.

Confidential, Coppell, TX

Scrum Master, Dual Lead Business Analyst

Responsibilities:

• Lead daily stand-ups and scrum ceremonies for two scrum teams while working with product owners to groom the backlog and plan sprints. Also tracked, escalated and removed remedial impediments by coordinating with big data team for data reduction and simplification.
• Created a simplistic view in Excel using pivot tables and v-lookup, along with MS Project reporting views, for development team when faced with Product Owner disputes.
• Managed SharePoint site, and published all meeting minutes, change control board updates, and product backlog revisions to SharePoint and assigned delegations.
• By utlizing my IT cross functionality, was able to serve as technical POC liaison for vendors and internal IT, relieving development team of such task and responsibilities.
• Also apllied IT Infrastructure Project Management competencies in support of Sprints, Backlogged repository reducing storage and costs by 29% for the overall project.
• To add/move/update 100 locations, collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs after intense grooming and preparation.
• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items as well as converging from legacy software and systems.
• Lead project reviews in order to present recommendations and provide consultative advice to executive management to determine which projects are to be undertaken.
• Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.
• Responsible for knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support.
• Utilized experience with planning legacy equipment migrations, managing and tracking warranty and expiring machine lease information, and major impacting software release cutovers.

Confidential, Addison, TX

Sr. Consultant Desktop Engineer/Project Coordinator

Responsibilities:

• Created and updated LAN/WAN network design for current and upcoming migrations, including detailed network diagrams with device location and serial idetifiers.
• Created track and tasks to systematically configure switches and routers for our wireless access points.
• Using ServiceNow as primary ticketing system, resolved escalated issues as last line of resolution in a vSphere driven, Citrix environment.
• Successful conducted migration of Home Office to Mac, Airbooks and iPads and personal iPhones, for corporate use. Also setup Airwatch with Office Outlook, teleconference, and Facetime calls over Mobile Device Management application in iOS.
• Configured securities and network for iOS devices to comply with Airwatch, to quarantine rouge or stolen devices, ensuring the integrity of the network.
• Also participated on team that migrated legacy SQL ticketing system and prepared users to perform request in ServiceNow.
• Created runbook for completed projects and published to SharePoint, managed access and needed version updates and changes in company applications.
• Using eVault application for EMC’s Avamar SAN, backed up and retrieved files per requests.
• Purged Active directory user, groups and applications for enterprise users, user VM builds, configured and set group policy for intranet web services, and rouge machines vulnerable for virus attacks.
• Supported local and Cisco VOIP phone systems, which included configuration with desktop for compatible network uses, and network security.
• Used McAfee as admin, along with Bitlocker to ensure external domain devices remained secure, and updated environment with the latest for optimal sustainability.
• Introduced 2-factor authentication as an added measure of security, and enabled mobile devices to provide tokens across the 3 major wireless telephony platforms. (iOS, Android, Windows Phone)
• Pushed distribution packages for requested tasks in ServiceNow, via LANDesk software, to effectively reach a large number of users with single batch download. Also wrote scripts for extracting .jar files ad hoc, and a la carte for VIP users in the business’ actuarial and marketing groups.
• Very apt in Citrix Studio, managing VDI delivery groups, SCCM, adding and removing machines in managed group for Windows 7 and 10 operating systems, also implemented the addition of Mac Air books, and Surface Pro 4 into McAfee, and on domain as new initialtives for support.
• Conducted daily update call for each branch of support. (i.e. new user VM builds, Decomms, and software updates.

Confidential, Frisco, TX

Project Coordinator

Responsibilities:

• Conducted daily, end of day, and bi-weekly conference calls, took meeting minutes, and set the expectation of the day’s tasks from the project plan in MS Project.
• Collected status updates from each track host for knowledge transfer (sharing) and organized it in an excel sheet for continuous risk tracking.
• In MS Project, monitored milestones and deliverables from the project plan to ensure tasks were on schedule, filtered slipping tasks into a report for immediate attention.
• Used Agile methodology to suffice for incomplete project plans and future uncertainties.
• Facilitated the budget, scheduling and cost for and up to 10% of the client Confidential ’s 500 million dollar transition to HCL, responsibilities included onboarding new employees and consultants into the Confidential proprietary system idM, amongst other system access needed for non- Confidential machines entering their domain.
• Performed complete extractions and additions of terminated and new employees respectively, to adhere with company policies and SOX compliances.
• Maintained database for I-94 forms for our visiting off-shore consultants, handled some travel itineraries, and completed re-badging and processing for access to the local sites.
• Sole requestor for basic network access, including VPN id, active directory, intranet, and scheduled conference room meeting.
• Ran book format and review, ran weeks end project reports, and scheduled deliverables to be completed at the top of next week of which all was uploaded to SharePoint for team review of action items from meeting minutes.
• Assisted to disburse resources for translators, due to our Latin American language barrier, by holding meetings with translators, to gather the KT and have it reflected in status report.
• Supported project change management processes through completion, from the director, via PM.

Confidential, Richardson, TX

Project Manager

Responsibilities:

• Headed initiative for new vBlock installs, under PMO directive, and conducted scheduling and delivery to areas such as budget management, project prioritization, driving initiatives, fast tracking deliverables, troubleshoot issues with developers, capacity planning, format status reporting to leadership, and IT program process improvement.
• Facilitated communication between IT teams, including local, off-shore and remote US resources, to ensure the timely and accurate delivery of project objectives.
• Provided DOS cmd line technical support, and Windows Server support for several of the latest versions including
• Monitored milestones and deliverables to identify issues early and escalate to management as needed. Tracked milestones in SharePoint from collective publishers across several vendors and conducted changed for SOX audit.
• Conducted the rollout of Salesforce com to the field using SDLC method, included testing before entering production, initial ROI analysis and executive training.
• Assisted with project document routing, tracking, and approvals to clients liaison
• Worked with customers, Tower managers, and development teams to secure information needed to create accurate job estimates.
• Supported project change management support development and reviewed periodic project status reports via MS Project.
• Provided assistance with tracking and negotiating the prioritization and resolution of issues with the support team.
• Performed manual extraction and transport, (ETL) creating unimpeded path for loading to new DMZ per vendor need for respective clients when necessary.
• Assisted with risk identification and documentation.
• Assisted with the creation and publication of As-builts, Run-books and Release notes.
• Supported continuous process improvement by identifying and documenting project issues and working with project teams to implement processes to prevent future occurrence.

Confidential, Irving, TX

Project Coordinator - Service Desk

Responsibilities:

• Provided hands-on, 1st, 2nd, and 3rd level technical support services for small to mid-sized project initiatives, supporting financial clients and core provider vendors using (System and Software) DLC and ITIL structured methodologies for project planning.
• Configured demilitarized zone (DMZ) for core banking provider IP access, including communicating with the U.S. Federal Reserve for firewall handshaking and network security, enabling the communication of daily wires, and end of business transactions.
• Applied ETL ideal for each initiative banking client, minimizing downtime, along with system integration and testing (some included payroll and backup solutions).
• Performed Mid-level AD admin duties for over 300 clients, managing scheduling, overall cost and scope.
• Supported hosted email, (Cloud services) firewall solutions, exchange routing and proxy configurations, ActiveSync, and mailbox provisioning.
• Received data for construction of detailed network designs and solutions, and reported to technical staff and management in PowerPoint and/or Excel.
• Ensured project requests were tracked and maintained in MS Project, tickets were tracked and addressed in a timely manner and that projects adhered to SLAs, policies and procedures.
• Supported MS Outlook and smart devices with enterprise email, and conducted software refresh from Win XP to Win7/Office 10. Also configured GPO and local policies for thin client machines.
• Oversaw the PM coordination of projects through all phases, (planning through implementation, through successful completion - on time and within budget, all structured in MS Project)
• Scheduled resources, communicated assignments, documented services and validated work products.