SUMMARY:

• Accomplished leader with over 15 years of program/account management experience
• Experienced in onshore/Offshore/global delivery model, ERP implementation, platform migration, matrix organization, team building, vendor management, production support and delivering cost effectively.
• Long experience in Retail & Consumer technology, Banking, Manufacturing and public sector verticals.
• 15+ years of People Management experience
• Experienced in both Waterfall and Agile methodology
• Managed budget, schedule, quality goals, scope changes, tracked issues and risks, developed risk mitigation plans.
• Successful track record of building and maintaining relationships with stakeholders and with experience in working with senior leaders.
• Partnered with internal and external stakeholder teams to set up processes, develop tools and build competencies to successfully deliver projects.

CORE COMPETENCIES:

• Manage/oversee project planning, effort estimates, budgets, quality and schedule adherence.
• Cost/benefit, gap, risk, and impact analysis
• Ongoing project tracking/monitoring
• Establishing standards and quality processes
• Issue Management, risk Mitigation and change management
• Delivery execution to meet or exceed contractual requirements
• Resolve customer and internal issues in a timely manner
• Negotiate/establish Service Level Agreements and manage them
• Build long term client relationships at the senior level
• Understand client needs and provide effective solutions as a trusted partner
• Build effective global delivery teams
• Ability to motivate/influence team members
• Good business analysis and business planning skills
• Good understanding of the relevant technologies (Integration, ERP, Custom development, Agile development, waterfall methodology and testing)
• Tools - MS Project, Jira, Visio, Power Point
• Collaborative, tactful, and effective communicator with internal and external stakeholders
• Excellent verbal, written and presentation skills
• Solid interpersonal and motivational skills
• Strong meeting and group facilitation skills

PROFESSIONAL EXPERIENCE:

Confidential

Delivery Lead

Responsibilities:

• Delivery management of Web Technology projects for strategic accounts across North America.
• Managed business transformation to improve operating margins, effective pyramid/lean structure, utilization, billing/forecast, driving innovations
• Competency development - Identified the trend in technology and up skill/Cross Skill the teams, Hiring and retaining talents.
• Track project forecast vs actual and tracked very diligently to minimize the variations
• Resource and Capacity management with efficiency driving parameters.
• People Management
• Building Center of Excellence
• Help grow the head count by 15% in a short span of 3 months
• Optimized cost by replacing high cost resources with low cost resources without impacting delivery and using just in time resources. Saved over 1.5M in 1 year.

Confidential, CA

Technical/Service Delivery Lead/Engagement Manager

Responsibilities:

• Managed budget, schedule, quality goals, scope changes, tracked issues and risks, developed risk mitigation plans.
• Successful track record in building and maintaining relationships with stakeholders and with experience in working with senior leaders.
• Partnered with internal and external stakeholder teams to set up processes, develop tools and build competencies to successfully deliver projects.
• Conducted Application Portfolio Assessment and helped document key applications
• Program Management of application development projects to support client’s growth and profitability - Peoplesoft upgrade, Oracle Upgrade, supply chain re-platform, new brand enhancements, SOX compliance, POS enhancements etc
• Part of the solution development and review team for several projects in the Application development (ERP and Custom development) and testing service lines.
• Streamlines production support process and introduced process that leveraged support team in development.

Confidential, Santa Clara, CA

Technical/Project Manager/SME Tester

Responsibilities:

• Played architect role and designed welfare system for the state of Nevada.
• Played key role in re-writing the design for most of the online system for Confidential /Food stamp system and brought the project on-track.
• Tested the beta version of Peoplesoft Engineering for Peoplesoft. Recognized as one of the top testers of their product.
• Led a team of developers involved in data conversion and reports for Peoplesoft financial implementation at Virginia Department of Transportation.
• Led a team of 150+ involved in Y2K conversion for United Defense. Saved over 10 man- year of testing effort by designing and developing tools.
• Led Peoplesoft technical practice and managed many projects for Confidential .
• Played lead architect role and designed/developed many key web products for Confidential
• Managed a complex, multi country implementation of cargo & container management system for American President Lines and won appreciations from key stakeholders.

Confidential

System Analyst, Designer, database Administrator, system administrator

Responsibilities:

• Specialist involved in conversion of platforms to IBM Mainframe.
• Played the roles of mainframe system administrator and DBA for Confidential .
• Developed many productivity tools that reduced cost of conversion and testing.
• Played both project management and Technical management roles in all the projects