SUMMARY:

• Accomplished goal - oriented individual with over 17 years of customer service, problem solving and partnership building experience.
• Emphasis on health physics, program management and audits.
• Expert knowledge in radioactive air sampling, in vivo and in vitro dosimetry, and instrument calibration.
• Served on technical expertise panels for government contracting projects.
• Proficient in social media platforms such as Facebook,
• Twitter, Tumblr, Instagram, Snapchat and Pinterest. Knowledge in cyber security and digital forensics.
• Quick learner with excellent time management skills.
• Windows, Macintosh, Linux, Android and iOS operating systems and related programs.

SKILLS:

• Proficient in Windows Microsoft Office Products, Linux Mint & Ubuntu GUIsMacintosh OS X & iOS applications and Oracle Database
• Experienced with Digital Investigations and Computer Forensic software such as FTK Imager, FTK 6.0, PRTK, Registry Viewer, The Sleuth Kit, Wireshark, Encase, Nessus, Metasploit, Nmap, VMWare and Kali Linux
• Efficient with programming languages such as Python, R and HTML5
• Familiar with Adobe Creative Suite products
• Knowledgeable in operation of RadEye personnel monitoring device and HotSpot simulation program
• Typing skills: 50 wpm

EXPERIENCE:

Confidential, Bethesda, MD

Health Physicist, Contracting Officer Representative

Responsibilities:

• Execute the duties of dosimetry program manager.
• Participate in investigating external and internal radiation exposures to personnel.
• Issue & collect personnel/campus dosimeters for processing
• . Develop & issue quarterly dosimetry reports for the radiation safety committee.
• Serve as a contracting officer representative on the dosimetry contract.
• Approve contractor invoices.
• Execute the duties of the bioassay program manager which includes ensuring compliance with the Confidential Regulatory Guide 8.20.
• Perform in vivo whole body counting.
• Maintain, interpret, and prepare scientific information obtained in the analytic laboratory.
• Analyze samples used for radiation safety clearance of laboratories and equipment; air sample analysis.
• Perform the duties of assistant irradiator security manager which includes deeming individuals trustworthy and reliable based on Confidential review, responding to irradiator alarms and interacting with irradiator users.
• Perform irradiator testing.
• Follow federal and Confidential regulations.
• Provide annual COMPLY report to Confidential ensuring compliance with EPA airborne release criteria.
• Perform investigative program audits.
• Serve as liaison between Confidential campus police and surrounding area police for radiation emergency response.
• Assist with contract consolidations
• Provide technical expertise on government contracts.
• Assist with receipt/inspection/delivery of radioactive material.
• Process utilization/disposal records.
• Teach radiation safety courses.
• Assist with radioactive/hazardous waste spills.
• Assist with radioactive waste shipments.
• Assist with Confidential immersion program as a tour guide for the radiation safety department.
• Perform routine radiation surveys. Serve as beta tester for new computer based training implementations.
• Serve as emergency evacuation area coordinator.
• Mentor new employees.
• Perform the duties of acting Materials Control and Analysis Branch Chief which include personnel management, department presentations, and other management duties as assigned.
• Present department issues during management team meetings.
• 2016 Division of Radiation Safety Ambassador

Confidential, Newport News, VA

Radiation Control Technician and Water Chemistry Laboratory Technician

Responsibilities:

• Provide oversight/job coverage for nuclear radiation work.
• Write radiological deficiency reports.
• Submit survey maps and enter data into online log books.
• Collect samples for analysis.
• Assist in minimizing radiation exposure.
• Role play in quarterly radioactive spill drills.
• Analyze water samples from naval vessels and facilities utilizing various techniques such as acid-base titration, chloride turbidity, silica, morpholine, hydrazine, total organic carbon, total gas and hydrogen, oxygen tests, etc.
• Generate lab reports and email/fax to corresponding departments.
• Perform specialized tasks by request and projects.

Confidential, Virginia Beach, VA

Inbound and Outbound Member Services Representative

Responsibilities:

• Provide assistance to members and providers of Amerigroup’s healthcare insurance.
• Process complaints.
• Verify member eligibility and care coordination.
• Assist with primary care physician changes and finding medical specialists for the members.
• Educate members and providers on healthcare benefits.

Confidential, Virginia Beach, VA

Retail Activation Center Representative and Wireless Consultant

Responsibilities:

• Process orders received by phone and e-mail from business representatives, retail representatives and agents in a call center environment.
• Activate new wireless service and provision features.
• Monitor credit approval queues and evaluate credit-worthiness of new customers.
• Perform account maintenance functions, such as, rate plan and feature changes.
• Troubleshoot errors impacting activation and account setup.
• Respond to agent questions, complaints and problems.
• Provide customer solution packages.
• Open and close retail store.
• Perform inventory, merchandising and loss prevention duties.
• Manage cash drawers and complete monetary deposits.