Administrative Assistant Resume
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PA
Skills and Abilities:
- Extensive experience in servicing customers, both in-person and by telephone, in the customer service industry. An independent self-starter.
- Superior communication skillsin dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
- Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize and supervise the work of others.
- Knowledgeable and experienced in administrative operations. Possess a strong combination of training and experience in the industry.
Work Experience:
2010-Present Administrative Assistant
Confidential,, PA
- Provide office support for the salon manager.
- Create and maintain personal client records.
- Handle weekly payroll for all salon employees.
- Creating and distributing salon marketing and advertising materials via internet and print.
2008-2010 Administrative and Personal Assistant
Confidential,, PA
- Duties includedtaking phone calls and messages, respond to inquiries and provide administrative support.
- Responsible for handing daily scheduling of business and personal appointments.
- Handling payroll for all company employees.
2007-2008 Floor Supervisor
Confidential, Langhorne, PA
- Handling customer and employee inquires and complaints.
- Documenting and verifying personal and confidential consumer medical information.
- Handling and troubleshooting computer related issues.
- Responsible for the recruitment and training of customer service representatives.
- Scheduling and supervising 10-15 representatives.
1998-2006 Customer Service, Sales, Human Resources
Confidential,Langhorne, PA
- Extensively involved in the hiring and opening of 6 new stores.
- Implemented training coursesfor new hires.
- Membership and Jewelry sales.
- Maintaining inventory control and quotas.
- Recording and scheduling shifts for department employees.
2001-2003 Administrative Assistant
Confidential,.Levittown, PA
- Keeping and maintaining personal relationships with real-estate companies.
- Setting appointments and organizing schedules of multiple inspectors.
- Typing and distributing detailed home inspection reports to clients.
- Responsible for implementing new marketing procedures.
Education:
Esthetician License
High School Diploma
- Certified Administrative Assistant
- Certified in Computer Applications: Microsoft Word, Excel, PowerPoint, Outlook and Publisher