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Purchasing Agent Resume

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Warwick, RI

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SUMMARY:

My objective is to obtain a challenging Administrative position within a company where I can use my background and personal abilities to the benefit within an organization.

OFFICE SKILLS:

  • Front Desk Receptionist Administrative Support
  • Strong time management Scanning, Filing, Faxing
  • Planning skills Typing & Data Entry (60WPM)

COMPUTER SKILLS:

  • Word Outlook
  • Windows Vista/XP Excel PowerPoint Lotus123
  • Internet Explorer Optix
  • Icoms Nops

EXPERIENCE:

Confidential, Warwick, RI

Purchasing Agent

Responsibilities:

  • Prepare for new, upgrade/downgrade, disconnects and transfer projects associated with Confidential Customers.
  • Performs order entry of service codes and ensures billing
  • Communicates with customers on details of services being installed and correct preparedness procedures.
  • Works directly with supervisor / manager to ensure that orders are accurate, complete and entered in a timely fashion.
  • Handles and responds to inquires through phone, email contacts with customer by fielding and escalating customer issues to supervisor/ manager.
  • Handling of Simple to more Complex orders
  • Coordinating of smaller projects under moderate supervision
  • Enter order data and billing information into ICOMS and order management system in an accurate and timely matter
  • Coordinate install dates and times with customers and dispatch and salesmen
  • Enters information into ICOMS and OMS
  • Abides to Escalate and communicate customer request to internal workgroup
  • Responds to customer inquiries, problems request and suggestions. Will consulate with Supervisor/Manager to determine appropriate solutions and/or responses
  • Abide to processes and regulatory knowledge as needed during pre - installation phase
  • Communicates relevant information to all internal team members, such as change of schedule dates

Confidential, Aventura, Florida

Purchasing Agent

Responsibilities:

  • Receive delivery of goods and ensure both quality and quantity
  • Trace, track and expedite purchase processes.
  • Create and maintain contact with vendors and customers to Timely Interact with third party logistics service providers
  • Audit Freight cost and documentation
  • Ensure accuracy of all inventories
  • Maintain communication with warehouse staff to ensure proper working order
  • Review bills, invoices and purchase orders
  • Ensure all payments are processed on a timely basis
  • Assist customers with inquires
  • Create packing lists and update shipment information in database
  • Organize files both manually and electronically
  • Monitor and facilitate repair orders
  • 03/01-04/11 American Express, Plantation, Fl. Administrative Assistant
  • Skillfully and efficiently assist customers with payment related issues, monetary adjustments and billing inquires.
  • Punctually distribute letters of resolution within the allotted timeframe to assure customer satisfaction.
  • Remain in compliance of policies and procedures regardless of change.
  • Punctually process large volumes regardless of caseload in a timely manner.
  • The ability to defuse an irate customer with courtesy outbound call back. Providing full explanation of resolution process and assure Extraordinary Customer Service.
  • Strong problem solving abilities and analytical skills to resolve difficult casework.
  • Ability to adapt to special projects assigned utilizing outside agencies.
  • Ability to retain, and process large volumes of information in a timely manner.
  • Experienced telephone and direct customer contact services.
  • Provided individualized service to customer to meet client needs.
  • Researched, identified and analyzed customer disputes and inquiries.
  • Provided prompt and efficient verbal communication regarding American Express products and services.
  • Individually selected as a facilitator for the Decision Quality for India Projects.
  • Organized and facilitated India new hire class in which positive feedback was given to customer service representatives to improve quality assurance.

Confidential, Pompano Bch, Fl

Purchasing Agent

Responsibilities:

  • Prepare both Domestic & International Purchase Orders for
  • The companies selected vendors.
  • Processed and maintain invoices for the clients
  • Accounts Payable, Accounts Receivable, International and Domestic Client and Vendor Correspondence.

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